I placed an order at the costco website for a set of tires for $967. 20 minutes after placing the order, I cancelled it because I could get the tires faster if I ordered then at the costco store.
The person on the phone said that I had cancelled it soon enough before it was processed so no activity on my debit card. Turns out there is a $967 hold on my debit card so it did go through. I called my bank and they said they needed verification from Costco that the order had been cancelled. I called Costco and explained the very specific procedure that my bank needed from them to cancel the hold.
That was Friday morning. My bank said it would take less than 2 hours to remove the hold once they received the info from Costco. As of this Saturday morning, the hold is still on. I called Costco back and they never bothered to send the form to my bank.
The y said the hold would be off by Tuesday. I find that aggravating since my bad said the hold would fall off automatically by Tuesday, seven days after the hold being put on. I asked to speak to a manager at Costco.com and conveniently there wasn't one available. So bottom line, Costco couldn't be bothered to take five minutes to send a form to my bank to remove the hold.
Instead they let the bank sit on $967 of my money for a full week.
I'm one of Costco's biggest fans and spend a lot of money there. I'm truly disappointed at this terrible customer service and frustrated the there isn't anything I can do about it.
Product or Service Mentioned: Costco Manager.
Reason of review: Poor customer service.
Monetary Loss: $967.
Preferred solution: Let the company propose a solution.