I stopped by on February 3 to pick up their "Prime" Ribeye steaks was standing in line with a $100 bill within 5 minutes of my arrival. The propane grill was already fired up and we had guests arriving in half an hour. I was standing in line and thought I was good to go.
The cashier rang up my steaks ($93.20 for six steaks) and then advised me that my Membership Fee was past due, "Would you like to take care of that now, or later"? I asked him how much it was ($55 he repliced) then told him that I only had a $100 bill on me (ATM was in the car), but I'd be happy to come back on Saturday and pay it. He said that would be fine, and then called for a manager override. The ponytailed young lady in her late twenties sauntered over, and with an air of authority asked, "What seems to be the problem, Mr. Xxxxxx?" I told her there was no problem, I was simply in a hurry and had $100 for $93.20 worth of merchandise and was unable to pay my $55 renewal fee at that moment. "Then we can't sell you this steak, sir"....Ok, I replied. I walked over to the membership desk and gave them my card, asking them to cancel it. "It's already expired," came the snotty reply. "Keep it" I responded, "I won't be back."
My wife and I shop at Costco 4-6 times a month. We were each there three times in the past two weeks: nobody said anything about our Membership Renewal. We checked out three times prior to the ***'s Rush, and nobody said "Boo" about our $55 fee being past due.
After 25 years of membership, I'm done with Costco.
Product or Service Mentioned: Costco Steak.