Product: Costco Laptop Warranty Clear all filters (4 of 4 reviews match)
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Expensive laptop computer died year 2. I tried to return it through my Costco Concierge warranty. Unbelievably difficult to get a straight answer...hours on the phone, no email to documentation what their representatives say so every time you call back they can say...
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1 comment
Anonymous
#1409504

Move along to another store, but know that Costco has the best warranty and return policy in the industry.

Review
#1155514 Review #1155514 is a subjective opinion of poster.
Product
Costco Laptop Warranty
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
The Dell notebook computer my friend bought at Costco stopped charging its battery. We called Costco Concierge Services to take advantage of its 2-year warranty service. However, after more than 9 hours on the phone over 2 days, Costco technicians were still asking us...
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Review
#1145748 Review #1145748 is a subjective opinion of poster.
Product
Costco Laptop Warranty
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
1.0
Details
Do NOT be fooled by the "you get the laptop, manufacturing warranty AND extension through Costco 'concierge service". They are NOT helpful! They do NOT have your back! Doesn't matter if you've been with COSTCO 10 or 20 years! "Sorry you feel that way" is the company...
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1 comment
Anonymous
#1300186

Sounds like operator error to me. Use a crowbar or hammer?

Review
#1015677 Review #1015677 is a subjective opinion of poster.
Product
Costco Laptop Warranty
Reason of review
Bad quality
Loss
$600
Preferred solution
Let the company propose a solution
For computers, Costco makes it sound like they extend the manufacturer's warranty by an additional year. So it gives the impression that the original manufacturer would be the one offering the warranty. This is far from the truth. Cost contracts with a 3rd party repair...
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Review
#927749 Review #927749 is a subjective opinion of poster.
Product
Costco Laptop Warranty
Reason of review
Warranty issue

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Mailing Address:
Costco Wholesale Corporation
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
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