My wife and I have been the biggest fans of Costco for many years. We have shopped Costco all over the country and loved the products and experiences.
On the day we moved into our new house in Louisville, I picked up a couple of pizzas that were discounted at the Louisville Costco. They rang up at full price. I went over to "Customer Service" to get my three dollar time 2 back. The woman at the desk (Yvonne Harris) spoke broken English and basically told me no refunds, no adjustments, get out of the store.
I put the pizzas along with other items on my Costco Amex and was not going to leave without a refund. I then made the mistake of thowing the pizzas down on the counter demanding a refund. This triggered a reaction that I was a bad guy that should be arrested. After a long discussion with a really nasty manager.
They reluctantly gave me my money back. I complained to the Regional Manager and he supported the actions of his team. Costco is a great store with great products but, look out for the #@$% that run the Louisville store.
Also, if you need customer satisfaction from this regions management team, you are better off dealing with K-Mart. I am hoping SAM's Club will force the Louisville Costco to close!
Product or Service Mentioned: Costco Manager.