Product: Costco Manager Clear all filters (80 of 80 reviews match)
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1.0
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Costco - Customer Service is NOT King Here Unfortunately.
I would prefer to write a glowing review of Costco as I typically have a good experience here for a warehouse store, however today’s was an incredibly difficult day for me to leave the store calmly. I spent several hours shopping today, and had a cart that was...
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Review
#1708480 Review #1708480 is a subjective opinion of poster.
Service
Costco Manager
Pros
  • Tammy
  • Products
Cons
  • Customer service
  • Conflict & issue resolution
  • Emmet - store management
Reason of review
Poor customer service
Preferred solution
For someone in management to offer solutions to a problem they created, take ownership of that, and provide solutions in a way that conveys a genuine desire to set things right with the customer.
Tags
  • Store Management
  • Poor Business Ethics
  • Store manager
  • Customer Treated Really Bad
  • Dismissive Attitude
  • Dismissive Behavior
  • Poor Resolution Practices
3.9
Details
During shopping at our local Costco, I was in the check out line and witnessed a lady use some pretty disturbing language toward the cashier! The cashier asked the lady to repeat her choice of words directed at him a couple times, but refused ( CAUSE SHE SHOULD BE...
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Review
#1705324 Review #1705324 is a subjective opinion of poster.
Service
Costco Manager
Pros
  • Quality is number 1
  • Wide variety of products
  • Great service in store
Reason of review
Questionable Conduct
Preferred solution
Let the company propose a solution
2.4
Details
Picked up a bottle of wine thinking it was $12.99. Got home and found that I had been charged $39.99. Took the bottle back and was refused refund. Talked with both supervisor and manager at the Brighton Michigan Costco who had apparently not taken the "customer...
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2 comments
Anonymous
#1776513

Was the wine opened?

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Review
#1705153 Review #1705153 is a subjective opinion of poster.
Service
Costco Manager
Pros
  • Products and prices
Cons
  • Lousy customer service
Reason of review
Poor customer service
Loss
$27
Preferred solution
Price reduction
Tags
  • warehouse

Costco in Phoenix, Arizona - Don't like

Costco - Don't like
Costco - Don't like
Costco - Don't like
Costco - Don't like
My issue was not resolved the issue is that I signed into the website and it signed up into a different Google and Gmail account in my Gmail account is bloodmoney728@gmail.com the phone I have is someone else's old phone StarrySquirrelMonkey286. And I have all of the emails that I sent that I was trying to get to receive my reward
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Review
#1542403 Review #1542403 is a subjective opinion of poster.
Service
Costco Manager

Costco - DON'T BUY THIS PRODUCT

1.0
Details
Do NOT buy the Gnocchi package. My MIL made her own gnocchi and this product is NOTHING like hers!! It's not just the taste that was horrible, it was the texture of the gnocchi. Giovanni was WAY off when he claimed his all in one package was tasty and easy. Easy make but tasty............ not even close. You will be very disappointed if you purchase this product. Shame on you Costco for offering this product!!
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Review
#1489807 Review #1489807 is a subjective opinion of poster.
Service
Costco Manager
Cons
  • Gnocchi product
Reason of review
Bad quality
Loss
$8
Preferred solution
Full refund
3.5
Details
My first complaint, ever! Missplaced my card, used my husbands, had 2 things to pickup. They did their job and questioned my relation to cardholder, called mgr over to verify I was on acct, mgr came back and RUDELY in front of everyone pulled me and my stuff out of...
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Review
#1402349 Review #1402349 is a subjective opinion of poster.
Service
Costco Manager
Reason of review
Poor customer service
3.5
Details
bought a new blade for windshield . Could not get to work. Went back to Costco for help, manager at tires said they do not install very apoligetck but didn!, t have time. Not much for the service at Costco. Need to take it back and buy one with help from another dealer...
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1 comment
Anonymous
#1561325

You are correct, you need to use a place that can help. Not part of a wholesale business model.

Review
#1356520 Review #1356520 is a subjective opinion of poster.
Service
Costco Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Costco would not allow a check to be used for a purchase. Went through this before and contacted corperate. They again messed it up and I had to use another payment option. I WILL NEVER EVER GO BACK to the Lancaster Costco Store. Store #317. Manager Charmaine and Linda...
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3 comments
Anonymous
#1500998

I haven't written a check in public in over 30 years. Join the 21st century.

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Review
#1280853 Review #1280853 is a subjective opinion of poster.
Service
Costco Manager
Pros
  • Quality of products
  • Quality
Cons
  • Service from management
Reason of review
Poor customer service
Preferred solution
Review notes and actions taken at store 317
Tags
  • Management Issues
2.6
Details
Very poor experience at Apex, North Carolina Costco today. Look at the Yelp reviews. They could not make an exception for my mom (we live in the same house with my wife, kids and Dad) to buy a prescription eyeglass (as a gift) from the store - previously this has never...
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4 comments
Anonymous
#1488184

They let you buy prescription drugs for parents.

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Review
#1264586 Review #1264586 is a subjective opinion of poster.
Service
Costco Manager
Reason of review
Poor customer service

Contact Costco Customer Service

Mailing Address:
Costco Wholesale Corporation
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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Costco in Royal Palm Beach, Florida - Horrendous customer service

1.2
Details
From the checkout to the manager..absolutely terrible customer service..manager Mike has anger management issues and thinks that it is acceptable to speak rudely to customers and answer with "whatever"..rather than guve an explanation
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Review
#1259142 Review #1259142 is a subjective opinion of poster.
Service
Costco Manager
Reason of review
Poor customer service