Went to buy my wife a pair of diamond earrings at COSTCO. Saw them a couple weeks ago, then went in to buy them only to find out that they raised the price from $3,999.99 to $4,299.99.
I bought them anyway (with my wife at my side), then went to the pick-up window where they found the book and paperwork. When I looked at the appraisal they provide with all of their high-end jewelry, I expected the appraisal to be higher than the purchase price, but to our surprise, the appraisal price was $3,999.99, which was higher than what we paid! So, I asked the manager about it, and said normally the appraisal is higher at COSTCO than what you pay, not vice-versa. Manager could provide no explanation.
They offered to send me a new appraisal at the higher price! Can you believe it! So, I asked for our money back. My wife was pissed both at me and COSTCO.
Thanks a bunch COSTCO.
It's clear that buyers must beware at COSTCO---there may be some good buys at COSTCO, but there are also rip-offs to make up for the good buys. Someone would have to be CRAZY to pay more than the appraisal price for a piece of jewelry!
Product or Service Mentioned: Costco Manager.
Preferred solution: Price reduction.