Costco corporate policy "guarantees" full refund for all returned items:
In reality, however, it's the store managers that determines if you 'deserve' a refund based on things like quantity, race, gender, ethnicity, and store manager's mood among others.
A few days ago, I returned some 15% of a particular bulk item that I bought from Costco last year.
One store manager took the product from his store and gave full refund but another store manger refused to take the item back from her store.
I called corporate affairs and complained but the regional manager backed the latter stating that the individual managers have to determine what is 'reasonable return' and what is not.
Question: Why didn't you guys just state that in your return policy and avoid "unreasonale" customers like me? What a shame. What a fraud!!
Product or Service Mentioned: Costco Manager.