As a loving husband and father of an eight year old girl and six year old boy, I chose to make December 11th a special day for my wife and children. After explaining to my children how special it would be to shop for my wife-Who is extremely ill at home for a special Christmas present and restock our house with the essential supplies .
My children and I discussed how delighted there mother would be to have a special gift and to have household shopping done for her. I was so proud to see my children get so excited to do something special for there mother. As we gathered bread, fruit, meat, and paper products each of my children anguished with the choice of what to give as a special gift to there mother. The true spirit of giving was seen in there eyes as they put there choice of gifts in to the basket.
I had one last fun choice left , I asked my children to select flowers. It would have been a much appreciated gift indeed. I handed my Costco card to the cashier, She informed me that my card expired 11 days ago and needed to be renewed . I was surprised and not prepared for the $125 expense.
We have not received our bill nor have we received our rebate check. For the last 15 years if you cut me I would bleed Costco if Costco makes or sells it I own it or intend to buy it . On this day, I came to the store with cash and only enough for our selections . The cashier seeing me deep in thought, I was trying to think of what to return that would not detract from our wonderful experience.
Not a good thing, as we know there is no time to solve problems pay or get out of the way . The cashier yelled for a manager and as I watched customers run for other cashier lines a little of my self worth melted away . I gathered my thoughts and prepared for the manager that was on his way toward me . He checked the card again to make sure and responded with "Its expired!
What are you going to do?" I was calm, as my two loving children were excited for there hand selected gift for there mother. I asked if he would make an exception and allow me to pay the renewal fee tomorrow, that I only had enough to cover our selections and that they all had special meaning on this day . I could have excepted a (no or I wish I could) or any of the professional answers telling me that it was out of his hands . Instead the manager raised his voice and with discussed said "You have got to pay to play.
Pay your membership now or return your items." With tears in my children's eyes I could not stand another comment talking down to me and risk my children bursting into tears as I chose the wrong item to return . I grabbed the hand of each child and walked away toward the door . I wish I had the ability and would have been able to bend down on one knee and explain to each child what was going on instead. It was the saddest experience I have ever been threw .
I have been a Executive Costco Member since you opened your doors in St. George. I have spent over $50,000+ over the years at Costco. I have never bounced a check or had any payment issue with Costco.
It Is extremely unprofessional that because my membership was expired by 11 days I was not allowed to purchase my items. In addition because I did not have my pin number I could not use my debit card to pay my membership and pay for my purchases. Where is my bonus check? Where is the bill that said my membership expired??
I have never been treated so poorly at a store and especially in front of my children. Your manager Paul.
Was very rude and ruined what would have been a wonderful experience.
Product or Service Mentioned: Costco Rebate Card.