I've changed my first name on the costco card but my check was still under my previous name, wrote the check out for $436 & the clerk pronounced loudly & curtly, "I cannot take this check, these are under different names. THIS IS NOT YOUR CARD!" & threw the card & check & ID back on the counter. So, with all eyes on me as the person that's been pronounced as commiting a fraud & holding up the line, I explained to her the situation, to which she said, " Well, these names are completely different from each other, they're not even similar." So after presenting other IDs that showed my names. She said, " Well, I have to check the computer."
Again, eyes are on me accusingly, & mind you, this is 8:00pm, when nobody wants to be stuck in a line. She came back after what felt like an eternity while I'm waiting to be vindicated, as a guy came by, whom she grabbed & said to him, " These are completely by different names, can i still process it?" The guy took one quick look & said,"Yeah, that's fine!" & proceeded to walk away but she grabbed him again & said, "Well, I need your signature on it."
While I understand they need to prevent fraud to keep their prices low for the customers, which is why is I liked them. It doesn't mean that they can treat us like inferior, third-rate thieves & beggars. I've talked to my husband about stopping our membership, since we also get good deals on produce with weekly sales ads from our local supermarkets but because he owns a business, he's reluctant to do that.
I've tried to limit my shopping at Costco as much as possible due to the feeling of being devalued & underappreciated at this place. I've always felt alienated & a lack of customer service since the beginning shopping in Costco, but now it's just badddddd.
This is not the first incident where I've been treated poorly by the cashiers. Other incidents include things like coupon, which is usually automatically scanned, but in this instance, the lady didn't & when I asked her, she said, "Well, I can't give you the discount if you didn't bring them!" So then I had to take them to customer service, stand in another line, to get that done.
Other things included returns, whatever happened to "We'll refund your money if you're not satisfied, no questions asked." But on the rare occasion, where i do make a return, I get asked all kinds of questions & then i get lectured on the consequences of things being returned.
I'm all for preventing waste & following corporate procedures, but whatever happened to common courtesy & respect for each other, let alone to your customers, the loyal people that can make or break your business & the one that's paying yearly dues & forking over hundreds of dollars each shopping trip.
We do not deserve to be treated this way, when there are other businesses that will be more than happy & accomodating to us to spend thousands of dollars on them.
This is a call out to all of my fellow frustrated Costco members, we don't have to put up with this degrading treatment. We must make a stand to let it be known to Costco, "This is not okay!"
What happened to "Customer's always right!"
Costco, please check yourselves before yelling at us & accusing us of fraud for everyone else to hear before checking the facts. We love your prices & quality on most of your products, but we won't stand for the way you treat us anymore!!!
Thank you for putting up with my rant. This is kinda therapeutic!
I also agreed with another post about Costco employees helping themselves to samples, which is just in poor taste. But when the sample people give the employees the priority & let them cut in line or say things like, "Oh, I gotta take care of my guy here", that's just unacceptable! What about the rest of us paying members, that's been hovering around the sample post, waiting impatiently while trying to look as nonchalant as possible, for a free morsel of your tasty teriyaki chicken, or cheesy beefy burrito?
God, I feel so ashamed whenever I partake in a free sample spree here.
Ok, I'm really done now!