Product: Costco Shipping Service Clear all filters (18 of 18 reviews match)
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Several days later I contacted Costco to tell them I strongly suspected my package was lost. They told me they couldn’t do anything until UPS said they couldn’t find the package... So, several days later I called them again saying I still hadn’t received the package...
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Review
#1431218 Review #1431218 is a subjective opinion of poster.
Service
Costco Shipping Service
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Let the company propose a solution
2.9
Details
Online ordering is a joke when you get electronics. I ordered computer and tv online no signature required. so ups can just leave them on porch this is ridiculous. You cannt even change deliverer date or expect a signature required. Costco customer service is no help...
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Review
#1408789 Review #1408789 is a subjective opinion of poster.
Service
Costco Shipping Service
Cons
  • Need signature required for online orders
Reason of review
shipping
I said ok. But they did not do that too. I tried to call the fedex also with tracking number, but they are saying it did not came to us from costco itself. I tried to call the fedex also with tracking number, but they are saying it did not came to us from costco...
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Review
#1272478 Review #1272478 is a subjective opinion of poster.
Service
Costco Shipping Service
Reason of review
Problem with delivery
1.0
Details
" Horrible service and complete inexperience. I spend tens of thousands of dollars at Costco Annually. Apparently, my business is not welcome or needed. We have the power to change these retailers and receive the appropriate response and resolution in a timely...
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Review
#1173006 Review #1173006 is a subjective opinion of poster.
Service
Costco Shipping Service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Pathetic Custome Service with COSTCO.COM. This was my first order and it will be the last one.

1.0
Details
Name: Shirish Jadhav; Order# 675220757 Rating: 0(Pathetic customer service) Following is the sequence of events 11/23 placed the order 12/5 Shipment arrived at local CEVA office Delivery scheduled for 12/9 10-12PM Shipment didnt arrive No communication from Costco/CAVA Called local CEVA office couple of times, left voicemails Called CEVA hub, agent promised to coordinate with local office and get back to me immediately No call back from anyone Called again local CEVA on 12/11, left voicemail Called Costco customer service on 12/13(50 minutes wait), filed a complaint. Agent assured to look into the matter and get back to me in 24-48hrs Called again on 12/16(50 minutes wait).No updates;asked for supervisor call back with updates. Agent assured supervisor call back in 24-48hrs with updates Called again on 12/19(50 minutes wait). No updates. Agent hung up, never called back.Called again(50 minutes wait).talked to manager(Judy/Jody) FINALLY cancelled the order.Will never order at costco.com
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Review
#1152092 Review #1152092 is a subjective opinion of poster.
Service
Costco Shipping Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Costco selling used items as new

I placed order online forDelonghiAC (450USD). Was send a used unit in a completely unsafe box (Box was battered and had no bottom ) Content was dirty, mudstained and had wrong parts thus was unfunctional - Note that the content weights over 120lbs. Promised New unit and a delivery guy to pick up their mess. Was instead sent digital label. Told to haul product to nearest UPS. A replacement unit arrived, and its another used unit with the exact same problems. This is completely unacceptable. Costco just tried to sell me a used product twice, failed to keep their word about return collection, and a NEW replacement unit. And also failed miserably at refurbishing their products. Sneakily selling a used product as new is FRAUD!
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Review
#1111536 Review #1111536 is a subjective opinion of poster.
Service
Costco Shipping Service
Reason of review
Order processing issue
1.0
Details
Costco Wholesale may be reputable for having good prices and practically everything you would need, but their online services are incredibly lacking. I was looking for a decent laptop for college, and it seems like Costco had my answer. A nice HP laptop, with some...
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1 comment
Anonymous
#1357447

Out of stock. What planet are you from that you expect them to create more of the item out of thin air just to please you?

Review
#1082384 Review #1082384 is a subjective opinion of poster.
Service
Costco Shipping Service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Costco - Shipping Service Review

1.0
Details
The most terrible service I have ever experienced, I had ordered three items on December,23-express. One of the item shipped and delivered on Saturday but the two items weren't delivered, I called customer service on December 26, they told me it hasn't been shipped yet, sent an email the email response was that it would be shipped on December-26, called again on December-27, it isn't shipped . The customer service tell me they will refund the shipping money once it is delivered, I chose to pay extra money for express because I needed to get the items sooner
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Review
#981665 Review #981665 is a subjective opinion of poster.
Service
Costco Shipping Service
Reason of review
Order processing issue

Still waiting for Costco check order

3.1
Details
I Ordered business checks for our school 1 month ago. When I finally called cause the delivery dated had passed I was told they couldn't delive them. They sent checks back and destroyed them. I tried to track with no succesI never got notifications that they weren't delivered. Other packages came to same address that day. Had to start from scratch and still didn't receive. By now our school is out of checks. Not satisfied with service and representative not helpful. She was rude and didn't acknowledge that I should have been informed when delivery was unsuccessful. Would I order again. Not too sure. Cost was just okay.
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Review
#965760 Review #965760 is a subjective opinion of poster.
Service
Costco Shipping Service
Pros
  • Price
Cons
  • Delivery and customer services
Reason of review
Order processing issue

Contact Costco Customer Service

Website:
www.costco.com
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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Costco Shipping Service Review

3.0
Details
Costco Flemington 6 days ago ordered 2 Michelin Tires. Did not get status call, had to wait in line more than 30 minutes 2 find out ordered tires are not in yet. What gives?
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Review
#962686 Review #962686 is a subjective opinion of poster.
Service
Costco Shipping Service
Reason of review
Order processing issue