Costco Technical Support Reviews and Complaints
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Customers Don't Like
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Customers Like
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I purchased an expensive Samsung TV and within a year the tube and sound deteriorated. I called the concierge who was very nice and said get me the pictures of various items and pictures of the problem and we will get to a resolution in some manner within 48 hours. It...
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Costco Technical Support
I didn't like
- Concierge service
As a 14 year IT veteran who started out with Microsoft operating system credentialing I can tell you that the extra year warranty you get on a PC purchase through Costco is of questionable value. I called this weekend after a 1.25 year old laptop started exhibiting...
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Costco Technical Support
I didn't like
- Concierge service for laptop - not happy with process
My computer monitor is not working correctly. After 6 calls to them (average calls lasted 40 minutes, the last call lasted more then one hour). I must say the people answering the calls and their managers do not have the qualification to help ( I got a master degree...
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Costco Technical Support
Resolved
Resolved: Costco Concierge FAIL
So my Samsung 40" HDTV would not turn on, at the ripe age of 1year 2 months. Called Costco Concierge, was assigned a case number, and someone would be in touch. One week later, after no one "got in touch", I called and they informed me that parts need to be ordered....
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Costco Technical Support
I liked
- Customer service at cranberry
I didn't like
- Costco concierge nor the tv repairman they use
Costco’s Concierge service is an ad for Best Buy
Worst tech support experienced I have ever had. Over three hours, no solution. Finally they said they would send a box in two days so I can send the computer in. No assurance they will fix or replace. Just fire warnings of all the damage they might do and how they May not honor the warranty.
Product
Costco Technical Support
After hours and hours on the phone with Costco concierge services and 1 month later- NO SOLUTION They put me on hold to find out answer after answer on how they are supposed to help me. Told me it was a software problem (which by the way, despite having 2 different...
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Struggled to inform anyone at Costco re my experience with the 'Costco Concierge Service’. No one manages this service.. My 55” Samsung TV purchased Jan 2016 began to display a ‘Red Screen’ around mid summer 2017. There doesn’t appear to be anyone person you can...
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Product
Costco Technical Support
I liked
- Store and employees are great
I didn't like
- Being left high and dry between 90th day and 2yrs
- Costco concierge service period period
- Very poorly run the costco concierge service
Out of no where laptop boots to blue screen. We back up file,reset..... Blah blah blah. Nothing works. So I wipe it start over figure drivers are bad with a update. Nothing.... Powers on boots Windows. Runs fine then I see gpu isn't showing up in device manager....
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Costco Technical Support
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Complete sentences please.This complaint is too long to read.I cannot understand what you are complaining about given the fact that you use words that do not make any sense i...