Product: Costco Technical Support Clear all filters (10 of 10 reviews match)
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Costco in West Palm Beach, Florida - Unhappy with a great company

4.4
Details
you can get a pc delivered in 2 days but try and get some help with it that's another story i waited on the telephone for 45 min and was told i would be better off if i left my name and telephone number and they would call us back well they did 4 hours later
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Review
#1688453 Review #1688453 is a subjective opinion of poster.
Service
Costco Technical Support

Costco in Ocala, Florida - Bad Tech support

5.0
Details
I have a brand new LG Gram laptop, very nice. The color was off after an update, the screen had a yellow/green color. The Tech was uninterested and after having me uninstall drivers and then system restore to a previous date, my laptop won't even start now!! When started it says it needs to shut down and keeps looping back around. I waited 37 on hold to get a tech then after he ruined it he wants to hurry up and get off phone. Will never call Coscto tech support for any reason.
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Review
#1676033 Review #1676033 is a subjective opinion of poster.
Service
Costco Technical Support
1.0
Details
I purchased an expensive Samsung TV and within a year the tube and sound deteriorated. I called the concierge who was very nice and said get me the pictures of various items and pictures of the problem and we will get to a resolution in some manner within 48 hours. It...
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Review
#1233115 Review #1233115 is a subjective opinion of poster.
Service
Costco Technical Support
Cons
  • Concierge service
Reason of review
Poor customer service
Loss
$990
Preferred solution
another TV
3.4
Details
As a 14 year IT veteran who started out with Microsoft operating system credentialing I can tell you that the extra year warranty you get on a PC purchase through Costco is of questionable value. I called this weekend after a 1.25 year old laptop started exhibiting...
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Review
#1197007 Review #1197007 is a subjective opinion of poster.
Service
Costco Technical Support
Cons
  • Concierge service for laptop - not happy with process
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered
My computer monitor is not working correctly. After 6 calls to them (average calls lasted 40 minutes, the last call lasted more then one hour). I must say the people answering the calls and their managers do not have the qualification to help ( I got a master degree...
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Review
#1179957 Review #1179957 is a subjective opinion of poster.
Service
Costco Technical Support
Reason of review
Warranty issue
Loss
$350
2.4
Details

Update by user Jan 26, 2018

Costco Customer Service in Cranberry PA allowed me to return the Samsung Television after hearing about the way I was treated by both the Costco Concierge and Pittsburgh's Finest HDTV repairman. Obviously, they have heard these complaints before.

Original review posted by user Jan 25, 2018

So my Samsung 40" HDTV would not turn on, at the ripe age of 1year 2 months. Called Costco Concierge, was assigned a case number, and someone would be in touch. One week later, after no one "got in touch", I called and they informed me that parts need to be ordered....
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Resolved
Review
#1175938 Review #1175938 is a subjective opinion of poster.
Service
Costco Technical Support
Pros
  • Customer service at cranberry
Cons
  • Costco concierge nor the tv repairman they use
Reason of review
Poor customer service
Loss
$400
Preferred solution
Change the concierge service to a drop off service, do not use your current tv repair service, find someone that is reliable

Costco’s Concierge service is an ad for Best Buy

Worst tech support experienced I have ever had. Over three hours, no solution. Finally they said they would send a box in two days so I can send the computer in. No assurance they will fix or replace. Just fire warnings of all the damage they might do and how they May not honor the warranty.
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Review
#1171406 Review #1171406 is a subjective opinion of poster.
Service
Costco Technical Support
Reason of review
Poor customer service

LOVE COSTCO - HATE THEIR CONCIERGE SERVICES

Have a warranty on my computer- 1 year and 6 months in- hard drive starts to click- computer then goes black. After hours and hours on the phone with Costco concierge services and 1 month later- NO SOLUTION They put me on hold to find out answer after answer on how they are supposed to help me. Told me it was a software problem (which by the way, despite having 2 different extended warranties, they would not cover) when the diagnostic testing I RAN BY MYSELF (Because they didn't know how to do ANY of that) confirmed it was a hardware problem. 1 Month Later- STILL NO SOLUTION, AND NO COMPUTER. Called them again today- to be told the wait time was 5-10 minutes, then after waiting 5 minutes, was told that it was over 10 minutes now...huh????? I love Costco but your concierge services SUCK. Never again will I WASTE my money on buying your warranty, because your only goal is NOT TO HONOR IT.
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Review
#1147530 Review #1147530 is a subjective opinion of poster.
Service
Costco Technical Support
Reason of review
Return, Exchange or Cancellation Policy
Loss
$700
Preferred solution
A replacement computer
Tags
  • Warranty And Customer Service
  • Laptop Warranty
  • Costco Concierge Service
  • Concierge Services
3.2
Details
Struggled to inform anyone at Costco re my experience with the 'Costco Concierge Service’. No one manages this service.. My 55” Samsung TV purchased Jan 2016 began to display a ‘Red Screen’ around mid summer 2017. There doesn’t appear to be anyone person you can...
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Review
#1131514 Review #1131514 is a subjective opinion of poster.
Service
Costco Technical Support
Pros
  • Store and employees are great
Cons
  • Costco concierge service period period
  • Being left high and dry between 90th day and 2yrs
  • Very poorly run the costco concierge service
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Assign a Costco Manager who will undertake to provide the costco customer service from start to finish of an issue.
Tags
  • Costco Concierge Service

Contact Costco Customer Service

Website:
www.costco.com
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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Costco reviews
3.1
Details
Out of no where laptop boots to blue screen. We back up file,reset..... Blah blah blah. Nothing works. So I wipe it start over figure drivers are bad with a update. Nothing.... Powers on boots Windows. Runs fine then I see gpu isn't showing up in device manager....
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2 comments
Anonymous
#1363970

Complete sentences please.

This complaint is too long to read.

I cannot understand what you are complaining about given the fact that you use words that do not make any sense in addition to incomplete sentences.

Do you really expect Costco to address your complaint considering it is too long?

Do you really expect Costco to address your complaint considering the way it is written, which is difficult to read since you do not use compete sentences?

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Review
#1091936 Review #1091936 is a subjective opinion of poster.
Service
Costco Technical Support
Reason of review
Poor customer service