Reston, Virginia
1 comment

I recently purchased a 22" Samsung HDTV from Costco (Model T220HD). I was able to hook it up but the screen turned black intermittently. This indicated a power problem, either in the set or my home.

I called Costco Technical Support and after an unsuccessful attempt to solve the problem, they connected me with someone at Samsung. That person also failed and tried putting me through to a more experienced technician. However, the call was disconnected and I was left with a dial tone.

The next morning, I returned to Costco and exchanged the 22'' Model for a 24" Model, (Samsung T240HD). I returned home with the larger set and spent most of that day on the phone with Costco Technical Support, trying to get the set to work. I was having the same problem as I was having with the 22" set.

I then decided to give up on Samsung and return to Costco for a third set. Before going to bed that night, I tried jiggling the connection of the power cord to the back of the TV. I discovered that power was reaching the set intermittantly. It then dawned on me that the plug going into the TV was too loose and was dropping down due to its own weight and breaking contact.

I tried wrapping some adhesive tape around the plug so that it would fit more tightly into the recess in the back of the TV. It worked!! Problem solved. No thanks to Costco or Samsung. I find it hard to believe that none of the technicians knew about this poorly designed connection which had caused me so much trouble.

Review about: Samsung Hdtv.

Review #145838 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Costco?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
douche2
#121078

I hope you are enjoying your Samsung television.It is regrettable that this happened to you.

With some extra word puzzles and games I bet your problem-solving skills will improve.

Then, it will take less time for you to figure out that you haven't properly plugged in the power supply to your television.

Also, I recommend the cakes at Costco for your next get-together.They are exquisite and a great value.

You May Also Like

Costco - DAMAGED LAPTOP Costco "Sept 2/ 2016 Subject: Broken HP Laptop submitted for repair on approx Aug 20/ To whom it may concern........ As a loyal and dedicated Costco customer and Executive Member since 2007, it..." Read more Costco - Review about Kirkland Paper Towels from Walnut Creek, California Costco "Went to open up some paper towels purchased from the missoula montana Costco only to find three of whatever these things are inside the unopened packaging. Absolutely disgusting. ..." Read more Costco - False Information Inside and Outside of the BOX Costco "I purchased Real COCO coconut water today from COSTCO. The nutritional values outside the box and inside on each container of coconut water is different. IT has more sodium..." Read more Costco - Damaged 60" Samsung TV set right out of the box; unable to get further assistance due to being outside of the "90 day return policy" window for electronics... Costco "I would like to ensure that all fellow Costco Members and consumers are aware of the lack of customer service and assistance when dealing with products that are damaged/defective straight..." Read more Ewigsna - Wrong size received and horrible quality "human" hair. Ewigsna "I received a size medium and I ordered a size large. I contacted the seller about the problem with no suggestion that they would make it right. The seller says..." Read more Volvo Cars - Transmission Volvo Cars "i bought a 2004 low milage was 99,000 and the transmission went on me then replace it the same problem i need my car to take my son to school..." Read more Keystone Rv - 2016 Keystone Cougar 244RLSWE 5th Wheel Problems Keystone Rv "Bought a Keystone premier in 2012, only had one small problem with it so we upgraded to a 5th wheel for our longer trips. Decided to stick with Keystone. Total..." Read more Racial Profiling Kroger's Cherry Grove, 450 Ohio Pike Sr 125, Beechmont Ave., Cincinnati, OH, 45255 Kroger "I Went Grocery Shopping Yesterday At Krogers Uscan And Bag I Felt Eyes Watching Me,But I Continued Shopping Anyway As I Went To The Fast Checkout The Employee Came Over..." Read more