Kalispell, Montana

Let me start by saying we LOVE Costco and spend a great deal of money there every month. It's an hour and a half drive to the nearest Costco. My complaint is only regarding the Tire Service Center.

Since appointments can't be made to get our Costco tires rotated, we asked when the best time to come in to have it done ought to be. They told us first thing in the morning.

So, Friday the 18th of October 2013, we arrived 22 minutes after they opened. (We intended to be there right at opening but got caught in road construction for a few minutes twice.) We went in and were told by the none to friendly "Butch" that it would be at least 3 hours until he could get us in and then it would take 45 minutes to an hour to do the rotation. He didn't say sorry or act like he gave a rats behind. It felt like he actually wanted us to say, sorry can't stay. We had medical appointments scheduled for 3 hours out so we couldn't stay and wait.

This was our third try at getting rotation at Costco Tire Center with the same result. Our Costco is situated where there is really no where else to go while one waits for 3 or 4 hours. We can kill an hour or so shopping while we get service but 3 or 4 hours is out of the question.

This amount of wait time is ridiculous. We can't just drop in and see if they're busy or not. Why can't they take appointments at least for out of town folks? We sure had no trouble when we bought our tires there. We're not going to go somewhere else and have to PAY to have our Costco tires rotated.

So bottom line for us is that is that this is the last set of tires we buy at Costco.

  • no appointments
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You got there 22 minutes short of being there first thing in the morning. Did you think there would be no one else ahead of you?

I'm sure "first thing in the morning" means you had to wait almost no time. What happens when you want to see a movie and the show if sold out?

First come, first served.


Yes, some of the Costco locations are very busy. We are spoiled that ours is very small and not too busy.

Sorry, but you are doing the right thing by quitting them.

You will pay more, but be sure you do not get less quality tires. Tire shops often sell cheaper tires, but they are not a good bargain.

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