Called Saturday, January 20 to inquire about my order and why it has not shipped. Paul kept on us on the phone for over 15 minutes only to say, "call back on Monday.
Our Shipping Department is closed on the weekends." Shouldn't his response been, "So sorry about the experience. Allow me to research it. What is the best form of contact? I or another Customer Service will be contacting you." Horrible service and complete inexperience.
I spend tens of thousands of dollars at Costco Annually.
Apparently, my business is not welcome or needed. We have the power to change these retailers and receive the appropriate response and resolution in a timely professional manner.
Product or Service Mentioned: Costco Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.