Costco Phone Numbers and Emails

Toll-Free Number:

  • (800) 774-2678
    Membership

Customer Service:

  • (800) 788-9968
    Business Delivery
  • (844) 765-0251
    Costco Home Improvement Installed Products
  • (800) 607-6861
    Costco Pharmacy
  • (855) 620-7579
    Costco Photo Center
  • (877) 849-2730
    Costco Travel
  • (800) 220-6000
    Manufacturer Rebates | Executive Reward Program
  • (800) 774-2678
    Membership
  • (800) 955-2292

Headquarters:

  • (425) 313-8100

Technical Support:

  • (866) 861-0450
    Costco Concierge Services

Costco Email:

customerservice@costco.com
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Costco Contact Information

Costco Website:

Costco Online Chat:

Corporate Office Address:

Costco
PO Box 34331,
Seattle, Washington 98124
United States
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Costco Rating Based on 764 Reviews

Rating details

2.5
more details
Customer service
Product or Service Quality
Website
Price Affordability

Rating stats

Rating trend

Summary of Costco Customer Service Calls

2.2K TOTAL
CALLS
05:48 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Costco Customer Service?

Shipping and Delivery Question:

  • “Why so late on my delivery?”
  • “Missing item”
  • “Costco.com delivery issue”

Request for Information Question:

  • “Check on my return items”
  • “Some store is selling your kirkland milk .reg.319 they are selling it for 4.95. How can i do something about it?. Or is that legal for him to do that?”
  • “Questions regarding product”

Product/ Service Question:

  • “Defective product”
  • “I ordered a scooter mobile scooter off a Facebook and they sent me an email telling me that the payment was received and now I can't find any information on”
  • “The animated phantom does not work.”

Cards Question:

  • “Lost card”
  • “Never got my gift card”
  • “My card”

Activation/ Cancellation Question:

  • “Cancel membership”
  • “Canceling account”
  • “Wish to cancel my membership I just made the payment”

Return/ Replace Question:

  • “Returned item”
  • “Returns”
  • “To return”

Payments and Charges Question:

  • “Reimbursement”
  • “Re payment”
  • “Possible over charged”

Account Question:

  • “Balance on gift card”
  • “Can't get into e-mail account”
  • “Email account recovery”

Staff Question:

  • “Customer service”
  • “I need customer service”
  • “I have complaint against customer service of costco regarding my order and they delayed my order due to which i lost special sale price”

Refund Question:

  • “Refund”
  • “Lost refund voucher”
  • “I need a refund on my membership card, I bought membership online but never have Not getting my card. I called so many times but never succeed”

Website/ Application Question:

  • “I can't order by Costco website”
  • “I want to time of application”
  • “Website will not let me register my account”

Employment Question:

  • “On line support for employment applications”
  • “Driving job”
  • “I am looking job of cashier”

Other Question:

  • “To change membership”
  • “Order error”
  • “Price adjustment/ 395-0506”

About

Top Costco Services

Customer Care, Cashier, Manager

Top Costco Products

Credit Card, Gift Card, Warranty

Costco Pros and Cons

Pros: Price, This is the only time i have been disappointed, Great price, Store and employees are great, Products

Cons: Horrible customer service, How we were treated, Costco service, Shame on you costco, Cashier

Related Companies

Innovel Solutions, Costco Travel, Kirkland Signature, Costco Canada, Costco Pharmacy

Summary

Costco Wholesale Corporation is a large membership-only warehouse club. It was founded by James Sinegal and Jeffrey Brotman in July 1976. Its headquarters is based in Issaquah, Washington, United States. Costco Wholesale specializes in retailing a wide selection of merchandise including arts, computer software, home appliances, hot tubs, and jewelry. The company owns more than 700 warehouses in the United States, Canada, the United Kingdom, South Korea, Australia, and other countries. Most warehouses have gas stations, pharmacies, and garages. Available payment options are Visa, MasterCard, Discover, and PayPal. Buyers can also use Costco Cash Cards. Costco Wholesale Corporation accepts returns within 90 calendar days of purchase for a full refund.

Costco reviews and complaints

Costco is ranked 44 out of 373 in Supermarkets and Malls category

Area Served

USA, Worldwide, Europe, Canada, Other

Payment Methods

VISAMasterCard

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