Customer Inquiries & Issues
27%- "I haven't received my same day order yet"
- "I cannot check out a Costco online"
- "Flooring is buckling."
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Costco Phone Number | 1 (800) 774-2678 |
| Average Hold Time | 00:04:24 |
| Average Calls duration | 5 minutes |
| Most Popular Costco Email Address | customerservice@costco.com |
| Costco Live Agent Availability | 24% of callers successfully reach a real person |
| Issue Resolution Rate | Low (17% reported full resolution) |
| Costco Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 91% phone, 9% email |
| Common Reasons for Contact | Request for information, product/ service, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Costco | First and last name, address or zip code or phone number |
Mailing Address:
PO Box 34331
Seattle, WA 98124
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.