Contact Costco Customer Service
How to Reach a Person at Costco
Verified Contact Information
Toll-Free Number:
-
1-800-774-2678Membership
Customer Service:
-
1-800-788-9968Business Delivery
-
1-800-249-8982Computershare
-
1-855-556-5283Costco Checks
Costco Emails:
Customer Service
Costco Checks, Licensed Professions, Supplier Diversity
Investors/ Franchising
Legal
Costco Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Costco Phone Number
1 (800) 774-2678
Average Hold Time
00:03:53
Average Calls duration
5 minutes
Most Popular Costco Email Address
customerservice@costco.com
Costco Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
Call Volume by Day
View full overview ›
Costco Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Costco Phone Number | 1 (800) 774-2678 |
| Average Hold Time | 00:03:53 |
| Average Calls duration | 5 minutes |
| Most Popular Costco Email Address | customerservice@costco.com |
| Costco Live Agent Availability | 20% of callers successfully reach a real person |
| Issue Resolution Rate | Low (17% reported full resolution) |
| Costco Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 91% phone, 9% email |
| Common Reasons for Contact | Request for information, product/ service, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Costco | First and last name, address or zip code or phone number |
Call Volume by Day
Contact Information
Costco Website:
Costco Help Center:
Corporate Office Address:
Costco Wholesale Corporation
999 Lake Dr
Issaquah,
Washington
98027
United States
Other Info (opening hours):
Mailing Address:
PO Box 34331
Seattle, WA 98124
Summary of Costco Customer Service Calls
5.8K
TOTAL
CALLS
CALLS
05:24
AVG CALL
DURATION
DURATION
17%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Costco?
Request for Information Question:
- “I need to speak with someone in the Delivery department in swedeboro NJ”
- “Question about a product”
- “Need to speak to speak to someone”
Product/ Service Question:
- “Need info for fridge purchased a few years ago”
- “Insurance rat”
- “Expired”
Shipping and Delivery Question:
- “To hold my dogs prescription until I can get there on June 9th, 2026.”
- “Online order did not get delivered”
- “Never received my order I ordered online through Marketplace”
Account Question:
- “Verify we renewed our membership”
- “Reward gift certificate inspiration date”
- “Balance inquiry”
Cards Question:
- “FSA card used”
- “I lost my Costco card and I need help to be able to use the app and be able to use the app I do not speak English, I need a person who speaks Spanish, thank you.”
- “Lost card”
Payments and Charges Question:
- “Need Bill”
- “Trouble submitting payment for window coverings”
- “Need a copy of a receipt for proof of purchase”
Activation/ Cancellation Question:
- “Cancel membership and refund”
- “Cancel membership”
- “Order keeps getting canceled”
Return/ Replace Question:
- “Change order”
- “Change of address”
- “Return information”
Staff Question:
- “Poor service pharmacy”
- “Poor service at pharmacy”
- “Talk to customer service representative”
Website/ Application Question:
- “TV installation”
- “Bsthroom installation”
- “Necesito que me instalen un mount TV que compré en Costco”
Refund Question:
- “Refund for a membership”
- “Refund of my membership”
- “Refund for membership”
Employment Question:
- “Job application status”
- “Jobs”
- “Driving job”
Other Question:
- “No check”
- “Del”
- “Pay nembership”
Compare Costco Customer Service To
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Costco