Damaged the finish on all four rims when installing new tires. Filled a report out with the tire manager right away when picking up the car.
He took pictures. Costco gave me the run around with several different managers and when finally given to a claims rep. she dismissed the damage as normal wear and tear. I had to submit my own photos, because the tire manager said he lost the original photos.
Claims manager made me out to be a liar and made me feel like I was doing something dishonest.
I will never buy tires for my family at Costco. I will pay more to have them professionally installed somewhere else.
It's no wonder that whenever you go to the tire center, all the employees are new again. No wonder they have a turnover problem,.
Product or Service Mentioned: Costco Tire Installation.
Reason of review: Poor customer service.
Monetary Loss: $1100.
Preferred solution: Let the company propose a solution.