Yesterday, I went to COSTCO at Paradise Valley, AZ. My boyfriend (COSTCO member) already knew I was going to COSTCO.
I did my shopping. It took me time to look for the things I needed and put them in my cart. I had cash money to pay for them. At the casher, I handed my boyfriend's COSTCO membership card to the lady cashier.
She told me that my boyfriend had to be physically present with me to use his card. Before making any final decisions, she asked assistance from another cashier, David Hana. David Hana told me about COSTCO's rules and regulations about the membership card. I understand the rules and regulations.
I asked David Hana to hand the membership card back to me. David Hana tore my boyfriend's COSTCO membership card apart while he talked to me about the rules and regulations over and over again. David Hana tore my boyfriend's card without even calling my boyfriend about the card. His behavior made me feel angry and upset.
David Hana also wasted my time. My boyfriend valued and entrusted his COSTCO membership card to me. After the bad customer service experience with the COSTCO cashier, David Hana, I called my boyfriend right away. I told my boyfriend I did not have his COSTCO membership card anymore because David Hana tore it apart.
What would you feel if David Hana or any COSTCO employee would tear the COSTCO membership card apart of your loved one, who values and entrusts it to you? What would you feel if David Hana or any COSTCO employee would tear your COSTCO membership card apart that you value and entrust it to your loved one, who goes to COSTCO with your knowledge to get the things you both need? I hope no COSTCO customer will go through the bad experience with David Hana or any COSTCO employee.
David Hana's behavior was unprofessional and disrespectful. I also hope David Hana will undergo a professional customer service training so he will know how to treat COSTCO customers with respect, integrity and professionalism.
Product or Service Mentioned: Costco Cashier.