Kalamazoo, Michigan
Not resolved

Husband received a one day pass from Costco to use between Sept. 30 and Oct 2.

through his employer. We live about 45 minutes to nearest Costco and the one in Kalamazoo, MI just opened not too long ago. It was weekend so my husband and I decided to check it out to see if it was worth our time and money to become members. The pass said to show to greeters.

There were two employees in front so we showed them the pass. They looked at it and said you have to be a member for the exclusive offer of Costco cash card. We told them that we knew that but that it also clearly stated it was a ONE DAY PASS to check it out. They said no and denied us entry to check it out.

So we left. I am not *** enough to pay for something site unseen.

Product or Service Mentioned: Costco Customer Care.

Reason of review: Rude employees.

Preferred solution: Let the company propose a solution.

Costco Cons: Id checker and how we were treated.

  • rude employee
  • Denied Entry With Pass
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