999 Lake Drive
Issaquah, WA 98027
RE: Denied Membership Renewal at Costco Vista California
January 15, 2014
On Monday January 13, 2014 I went to Costco Vista California to do my weekly shopping. My husband and I had been members of Costco for on or about 28-years.
My membership needed to be renewed so I asked the cashier to renew it. The cashier said that will be $ 110,00 dollars. So I said, "no I just want the regular $ 55.00 dollar membership." The cashier said, "you have the "Executive Membership" if you want to downgrade you need to go to the member service desk first." So I went to the Member Service Desk where I was subjected to a massive dose of sales pitches. I must have said I want the regular membership about TEN TIMES!!!!
The manager is then called and she comes in and says, "oh I see that your spouse is on the membership with you." So I said so? The manager says, "you cannot make that choice without your spouse."
So I said, "funny thing here is that I was pressured into the "Executive Membership" without my husband's presence. How is it that I need his presence to downgrade to a regular membership?"
The Manager said, "sorry I cannot let you downgrade without the presence of your husband now you can pay for the "Executive Membership" if you want but not the regular membership."
I was extremely shocked that this women would not let me renew my membership at the level that I wanted. I have been consistently been pressured massively by the Vista California Costco members, I was sickened and I loathe Costco!!!! I am sickened that when I had the regular membership. Every single time I shopped at Costco I would be subjected to extreme pressure to sign up for the "Executive Membership." I do not want and never wanted an "Executive Membership." I suppose this membership would be cost effective for a business but not for regular customers like me. It simply is not cost effective and to pressure regular customers like me into signing up for this high fee is unwarranted constant harassment. Its sickening, unprofessional and nothing more than a sham at the highest level.
Is Costco so hard up for cash that they need to scam members into signing up for a membership that is not in their best interest? Or is it just downright greed?
Product or Service Mentioned: Costco Cashier.