Sheridan, Colorado
Not resolved

This complaint is related to a customer service rep named Natalie at Costco store at Riverpoint Parkway location in Colorado on Feb 19, 2016. There were two customer service reps that night; Natalie and another man.

That other male rep was busy taking care of a group of customers (possibly new members) while she was free and just standing at the counter. There were two group of customers including us waiting in line to return merchandise. While we were waiting for almost 1/2 hour, he was still busy, she was still free, but she did not even come to say something to us or to page somebody to help us, or anything.

She was there standing and watching the whole time until he was free and turned to help us. This is not an acceptable behavior of a customer service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Costco Cons: Customer service.

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