Regina, Saskatchewan
19.7K views
Not resolved
45 comments

I bought my wedding band from Costco. A beautiful $800.00 ring with Canadian diamonds, came with certificate of authenticity - sure seemed like they stood by what they sell.

Two weeks after my wedding a diamond fell out of it. They would not pay to fix it, nor could they order in another one. It was DEVSTATING to remove the ring from my hand and hand it over to them for the refund. I left the store in tears.

HEAR THIS COSTCO: If you are going to sell high-end jewelery you damned well better be prepared to back up your product better than this!

This piece of jewelry was very sentimental and returning it for a full refund is absolute BS. Thank you for permanently tainting my wedding.

Monetary Loss: $800.

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Anonymous
#1619515

Just buy another one there and have the diamond swapped over. Return the empty one.

Better than belly aching. "Damn well better..." lol...

Anonymous
#1532587

Costco and Sams sell cheap jewelry for less, you should be aware of that, even if it has name brands on watches, duh, next time pay more at a real jewelry store.! message here

Anonymous
#1399566

Why would you NOT have your jewelry insured? Secondly, yearly, jewelry worn daily should be taken to a Jeweler for cleaning and maintenance!

Anonymous
#1375037

I bought a beautiful ring at Costco in the US. I had a diamond fall out and they fixed it and replaced the diamond with no questions asked took 6 weeks but it was fixed.

Anonymous
#1604261
@Jana

How old was it?

Anonymous
#1292797

holy *** this happened to me as well only my loss was a 1.25 carat cushion cut diamond 6000.00 cost!!! im soory this happened to us both. they did nothing for me!!

Anonymous
#1266395

at least you got your money back, next time get a bigger one

Anonymous
#1133002

Just be happy they gave you full refund, If you had that much sentiments then you should've kept the broken ring, and have your husband buy you another one to keep on your finger.

Gosh.....People are so hard to please these days

Anonymous
#1102270

We have same problem 1,1 carat diamont get off my ring They never help me and they never offer me credit

I never buy jewelery from COSTCO

Aydin Adak

Anonymous
#1027420

Why write monetary loss-$800 when you clearly stated you got 100% refund. You got all these negative comments because you are being dishonest

Anonymous
#975949

At least they gave full refund .No other

Retailer would to my knowledge. That should be a small measure of comfort.

Anonymous
#920234

*** PLEASE, COSTCO IS THE BEST

Anonymous
#869522

You got a refund at least. Most other places you would be *** out of luck and having to keep your broken ring.

Anonymous
#966239
@Jp

Let me say this..... Other places you wouldn't be out of luck because they have Care Plans that u purchase that covers EVERYTHING for the life of your ring.

So you are not out of luck purchasing from other places. It's silly they sell high end jewelry and don't offer such plans

Anonymous
#867155

I am so sorry for your sentimental loss but if you think that $800. Is high end maybe you are shopping in the wrong place.

Try Zane's

Costco backs all their rings with a great warranty. Again , sorry!

Anonymous
#866315

High end jewerly with $800?sorry for your lost but did u hear about $15000 and up jewerly? You will not loose any diamonds on those rings. High end jewerly don't start at $800, and loosing stones its expected

Anonymous
#856947

If it was that sentimental to you why didn't you pay to fix it yourself.?

Anonymous
#1616849
@Common sense 1

Exactly! It probably was not so sentimental.

It looked like half the diamonds were missing around the stone.

Why should Costco pay for her negligence? Could it be she just wanted a bigger diamond ring?

Anonymous
#836138

Over reacting. How do you explain men buying bigger rings once they earn more?

Where is the sentiment then?

You have over reacted for a ring. Replace it!!! They have not tainted your wedding. It's all in your mind!!!

If you still going to rebuttal.

Explain the sentiment of your first car and house. Why do you buy new cars? Why do couples move into new homes?

You made the home together!!!

Care more about the person than the object! In our society It's okay for people to get divored but not okay to replace a ring?

Anonymous
#822405

Bought my husband a Seiko watch for $250 at costco and 3 days later found it for $130.00 on amazon. Overpriced!!!