This is the email I sent to Costco explaining my dissatisfaction with my laptop purchase. Don't make a mistake by purchasing electronics from Costco. Return policy is not what you think.
This is my official complaint to Costco. I have been an Executive member for many years now and have enjoyed all of my experiences with the purchases I have made at Costco. I was very pleased with your return services until recently. I have always bragged about the return service and great customer service I usually receive until this purchase. I will recommend most of your products and purchasing confidence to my family and friends but I will MOST DEFINITELY steer all I know away from purchasing electronics at any Costco.
I purchased a nice laptop at around 900.00 and thought I had purchased what I was looking for. According to the salesperson that serviced me, the HP laptop had all the features I was specifically requesting. In fact he guaranteed me that it contained the one special feature I was seeking. That feature was a wireless connection to my new TV. He said that it was built in to this HP model and I would not have any problems with that feature as long as my TV was wi-fi capable. I had a new TV on order from an Electronic store and had not received it so I had no way of checking the feature out when I got the laptop back home. Unfortunately, the TV was back-ordered for almost 4 months. When I finally received my new TV I was very surprised to find out that my new laptop DID NOT contain the feature I had especially requested and was told that it did. And I was very upset when I called customer service and they informed me that the sales person had told me wrong AND I was NOT able to bring the computer back for even an exchange or refund because you only had a 90 day return policy on computers. AND then they had the nerve to try and sell me a device that connected to my computer that would give me the wi-fi connection to my TV. Well, I might understand the 90 day policy except YOUR sales person led me astray and just wanted to make the laptop sale and it appeared to me they wanted to dupe me into another sale by trying to sell me the additional device that originally was suppose to be built into the computer already. I have not made this complaint for months now but I really feel that you should be aware of it and know why sometimes people feel cheated and just have to pass the word around so their friends and family don't make the same mistake when they go to make electronic purchases. And I recommend that they don't make those purchases at Costco.
Monetary Loss: $900.