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Expensive laptop computer died year 2. I tried to return it through my Costco Concierge warranty.

Unbelievably difficult to get a straight answer...hours on the phone, no email to documentation what their representatives say so every time you call back they can say sorry no information. Finally (4 hrs on the phone) got a prepaid return shipment box. I suspect they will say the computer was damaged and voice the warranty Not worth the time...next time buy a cheap laptop from someone else and don't place any confidence in their warranty. Ever try to find something in their stores?

Was told the purposely move things to different locations to get you to go up and down more isles. Plan to cancel my costco membership too...$50 per year for long lines, no customer service

Product or Service Mentioned: Costco Laptop Warranty.

Reason of review: Poor customer service.

Preferred solution: Full refund.

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Anonymous
#1409504

Move along to another store, but know that Costco has the best warranty and return policy in the industry.