State: Florida City: Jacksonville Product: Costco Customer Care Clear all filters (2 of 145 reviews match)
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Vasa only??? Mr. Costco remember and learn what Sears was at one time.

3.2
Details
Keep your COSTCO membership for people that like it THE COSTCO WAY ONLY!!! I have been a Costco membership customer for over 20 years. I have been an American Express cardholder for over 30 years. If a store didn't want to except American Experss, okay, I have a Master Card. Now that Costco has made a discussion to only except a Visa or "Costco Visa" Bad Idea. I will shop another club store from this day forward that has customer convenience ahead of corporate bad decisions. Costco is a big store, but not that big to have me get another credit card when I have all the credit I need. My conclusion is, Costco, Keep your membership, merchandise and Visa.
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Review
#895315 Review #895315 is a subjective opinion of poster.
Service
Costco Customer Care
Pros
  • Customer service
Cons
  • Always a long line
  • No american express cards
Reason of review
Pricing issue
4.5
Details
I understand as of today Costco no longer excepts American Express Cards, just Visa. I have been a very happy American Express Card holder for 30 + years. My thoughts are, "Bad Move" on their part. Costco may save a percent or two on American Express fees but at a...
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2 comments
Anonymous
#1178113

Goodbye to the extraordinary customer service of Costco too! I'm glad that shoppers like you won't be shopping at Costco anymore.

I don't care what credit card Costco accepts...I KNOW they have my best interest. No merchant likes Amex. The new Citibank Visa we have now is even more rewarding than the *** Amex. Can't wait until you have to dispute a charge on your wonderful Amex.

Their customer service is TERRIBLE and no of their agents will tell you the same thing. My membership at Costco isn't based on their credit card. It's how they treat me and the fact that they prove time and time again that they DO have my best interest.

Goodbye to flaky shoppers like you who deserve Walmart/SAMs Club.

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Review
#868898 Review #868898 is a subjective opinion of poster.
Service
Costco Customer Care
Pros
  • This is the only time i have been disappointed
Cons
  • I have no dislikes
Reason of review
Accepted Credit cards.
Preferred solution
Except my personal American Express Card.

Contact Costco Customer Service

Website:
www.costco.com
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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