About two weeks ago I had to renew my membership, so I did at the check out. I want to pay for the standard card but because I already had the prime membership I had to pay the full amount.
I was told by the lady at the checkout that all I had to do was go over to customer service and they would refund me. Stood in line for about 20 minutes to be informed that I would have to return another day to be refunded. I told them that the lady at checkout told me I would get refunded right away. They then told me that the people at the checkout dont have a clue and that the lady who dealt with me was new.
Now I have been a member for about 14 years. She has been there for over 2 years. What a lie. I asked for a full refund instead and guess what THEY GAVE IT TO ME.
I HAD TO CANCEL MY FULL MEMBER SHIP BUT THEY COULD NOT REFUND ME TO DOWN SIZE MY CARD. PLEASE EXPLAIN.
WAIT DONT BOTHER WHAT A HEADACHE I AM NOW A FULL MEMBER OF BJS AND I AM JUST SO ANNOYED . PLEASE ANSWER MY QUESTION.
Product or Service Mentioned: Costco Prime Membership.
Reason of review: Poor customer service.
Costco Cons: Staff and customer service.