The optical service is terrible never buy frames from cost co they have the worst selection and they don't help the costumer. They have no expertice with picking out frames. The sales people are ignorant of face shape and what looks good on a person no help what so ever. They just oh ya that looks good. and God knows about five or six sit around talking., without offering help. to busy washing down the case.
Also the selection is so poor. The store I'm talking about is Nanaimo BC.
I'm going out of my way to tell people not to go to cost co for frames.
Now I'm stuck with my ugly frames because they cant be changed.
I have not gotten one complement with this ugly frames.People say that frame does,nt suit your face, comments. Then the ugly frames broke and I had to buy the same frames. I've had much better frames at the dollar store.
Product or Service Mentioned: Costco Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $400.
Preferred solution: Let the company propose a solution.
Costco Cons: Eye care service, Horrible customer service.