Bartlett, Illinois
Not resolved
2 comments

I have taken out my name and phone number information from the exchange below. So far not one person has contacted me to say anything about this experience. So much for Costco caring for their members. Contrary to whats stated below Costco doesnt take this seriously and i will make sure i take my experience to every site on the internet that logs poor experiences for customers with retailers behaving badly. I was pissed off the day my family went through this experience but their nonresponse has helped me make up my mind to get this out there.

Dear

We appreciate you taking the time to email Costco Wholesale.

Your feedback is very important to us and we take seriously any member service issues that occur.

To provide proper assistance, we have forwarded your e-mail to the General Warehouse Manager for their review. Should you desire, you may also contact a member of the warehouse management staff at 630-351-3059.

It has always been our policy to treat our members with the utmost respect and consideration and we apologize for the unfortunate circumstances regarding your experience.

Thank you,

Stacy A. Member Service CenterCostco Wholesale Corporation

--Original Message--From: Date: 7/2/2015 6:11:13 PMTo: webservice@contactcostco.comSubject: Re: Other [#539713]

My home phone number is Xxxxxxxx and my cell number is Xxxxxxxxxxx

Sent from my iPad

On Jul 2, 2015, at 5:12 PM, "webservice@contactcostco.com" wrote:

Dear

We appreciate you taking the time to email Costco Wholesale.

Your feedback is very important to us and we take seriously any member service issues that occur.

To provide proper assistance, we would like to forward your e-mail to the General Warehouse Manager for their review. Would you please provide us with a good contact phone number where you can be reached?

Thank you,

Maria T. Member Service CenterCostco Wholesale Corporation

--Original Message--From: Date: 6/30/2015 7:52:49 AMTo: webservice@contactcostco.comSubject: Other [#539713]

Note this message was submitted through the costco.com web site customer suggestion page on Tue Jun 30 2015 09:52:48 GMT-0500 (Central Daylight Time)Message: I had a terrible experience at the Bloomingdale, IL warehouse location yesterday and Costco should do something about it.

My wife and kids were at the Costco warehouse and stopped at the cellular service kiosk in the store about 710pm and wanted to switch our service (4 lines). I had stopped by the same kiosk on Saturday and had all the details so we needed no discussion anymore -- just wanted to buy the phones and switch our service. There were two people at the kiosk and only one knew what to do. There was one other customer there and at about 745 we were given the sheets to go check out at the register. We checked out and the register employee made a mistake in keying in the product code. When I stood in line to pick up the phones they found the mistake and several people had to be called to figure out what to do until one person came and refunded the money for one phone and redid that order. We got the phones and headed back to the kiosk at about 820 to get them activated.

At the kiosk the one other customer was being helped, the other kiosk employee was gone already and we were told that another person was on the way to provide some help as there were 4 phones being activated for the other customer. The warehouse closed at 830pm and the four of us (my wife and two kids) were told to wait for the other person to arrive as until then this person would be busy activating the four phones for the other customer. We asked if we could come back the next day and get the phones activated but were told it can only be done early in the morning the next day (which was not going to work for us). WE WAITED TILL 10PM while the warehouse was being cleaned and floors polished. At about 10pm a store manager or somebody (Amy) stops by and chided the kiosk employee that you shouldnt work with customers beyond 830 and would need to talk to the kiosk employee tomorrow about this practice etc. At about 10pm another kiosk employee (from Prospect Heights) stopped by to help and worked to activate the 4 phones. We left the warehouse at 11:10pm (4 hours after we stopped at the kiosk, and more than 2 and a half hours after purchasing the phones and the warehouse closing!)

Absolutely terrible experience. It was a bad idea to work on this through Costco for this cellular service. My wife and kids urged me several times between 830pm and 10pm that we should just cancel our order of the phones and walk out of there.

This was not an experience I expected from Costco, and given this experience I will think twice about using any of Costco services.

Personal Information:Name > Email Address > Category > Warehouse, Business Centers or MembershipSubject > OtherOrder Number > Member Number > Xxxxxxxxxxxxxx

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Costco Cons: How we were treated.

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Anonymous
#1028689

So are you more angry at Costco or the kiosk itself?

Anonymous
#1008801

The people that work the cellphone kiosk are not Costco Employees. Your real beef is with a company called Wireless Advocates.

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