Friday 5/19/13 I had my eyes exam done at the Turlock Costco, my doctor recommended I get a certain style of glasses due to skin irratation. When I approched Daniel who was the employee in the optical department, I tried to explain to him what the doctor recommended for me.
Daniel just said the glasses are on the wall. I picked two pair out and went back to Daniel and asked which would fullfill what the doctor recommended. Danile said just buy what feels ok. Daniel was rude and could not be bothered to listen or help at all.
It should be noted I was the only customer in the optical at the time. I told Daniel when he was not so preoccupied. I contacted the eye doctor and learned he had no control over the optical department. He said I need to call Nick the Optical manager.
I called and nick was out, I spoke with asst. store manager Danille, I explained what had happened. I told her I wanted to return when Daniel was not working to purchase my glasses. Danille said Nick would call me back in the next day or two, I was not called.
I called back on Tuesday 4/23/13 asking for Tony the store manager. I was told he was out for at least a week and he did not have voice mail. I called Costco member service at 1-800-774-2678.
They took my info and told me I would be called back that day, I was not called. As of 4/24/13 at 4:30pm I have not be contacted by Costco.
Monetary Loss: $350.