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Costco review in Chicago, Illinois: Bad chicken

1.0
Details
Costco review - Bad chicken
Chicken had bug brown worm in it. My kids no longer want to eat meat. This is traumatizing. Managers seemwd to have no empathy.
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Review
#1383912 Review #1383912 is a subjective opinion of poster.
Product
Chicken
Reason of review
Bad quality
Was visiting Costco store in northwest suburbs of Chicago. A male demo person was by the pumpkins yelling very loudly, trying to promote the pumpkins. He was yelling so loud, that you were able to hear this individual all over the store, as well as, in the privacy of...
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3 comments
Anonymous
#1569209

" Costco management needs to be aware" Then tell them and not a message board the company probably won't see. OR Are you one their frequent flyers that show up with nothing but banal and lame complaints?

Who spends that much time in there that a pumpkin barker has that affect on them? Please stay at home and keep your misery to yourself.

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Review
#1364542 Review #1364542 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
1.3
Details
I WAS REFINANCING MY HOME LOAN THROUGH COSTCO VENDOR. I THOUGHT COSTCO MAY BE PROVIDING A GREAT SERVICE AS THEY ARE VERY GOOD ON CHOOSING THEIR VENDORS. AFTER INITIAL APPLICATION AND CHARGING ME 495$ FOR HOME APPRAISAL, LOAN SPECIALIST TOLD ME THEY SHOULD BE ABLE TO...
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Review
#918939 Review #918939 is a subjective opinion of poster.
Service
First Choice Loan Services Loan Refinance
Reason of review
Poor customer service
Loss
$59625
Preferred solution
Let the company propose a solution

Costco Pharmacy Staff Review

3.4
Details
I submitted a review over a week ago, and nobody ever got back to me. This is regarding poor customer service at the Melrose Park, Illinois location at the pharmacy. The technicians name is Mary. She needs to find another job.This woman is RUDE, and doesnt like her job.
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Review
#771600 Review #771600 is a subjective opinion of poster.
Reason of review
Poor customer service
2.5
Details
Poor experience at optical department. I stopped in on a Sunday to get refills on my daughters and wife's contacts and a glasses for my other daughter. All 3 had been in for their eye exams at the Costco (in house) eye doctor. Apparently the private physician does not...
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Review
#759044 Review #759044 is a subjective opinion of poster.
Reason of review
Poor customer service
First, don't think that ordering furniture from Costco is like ordering any other merchandise. It's a completely different beast. You will be left at the mercy of the manufacturer and the shipping company and Costco WILL NOT HELP YOU. You may love a piece of furniture...
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11 comments
Anonymous
#1724702

You shouldda just went and picked up some of furniture that the Salvation Army didn't want. You probably could have asked them and they would have told you where you could get some free furniture. And the previous owners of the furniture would be grateful to you for taking it away for them.

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Review
#492753 Review #492753 is a subjective opinion of poster.
Loss
$1800
Tags
  • lifestyle solutions

Sold a Lemon of a TV by Costco

My husband and I purchased a NEW Toshiba TV at Costco for my 89-year-old mother. Three months later, the TV lost both sound and picture. Costco told us it was out of their hands; the warranty was Toshiba's. Toshiba has given us the run-around for over 3 weeks, telling us they'll get back to us...and not doing so. Now we hear that the part for this 3-month-old TV is on "back order". We have not been offered a replacement and Costco refuses to stand behind its product. We've called and called and have been told "there's nothing we can do"...and "just wait for Toshiba to get back to you." NO ONE should have to wait nearly a month to get a brand-new TV fixed! NO ONE should be sold a TV that breaks down after 3 months! Shame on Costco...and Toshiba!
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1 comment
Anonymous
#1143023

Costco has a two year warranty on TVs if you called the concierge number they would be happy to help... seriously you are either lying or misinformed

Review
#421447 Review #421447 is a subjective opinion of poster.
Loss
$600
Tags
  • Costco TV

COSTCO - Censured Reviews

Update by user Dec 02, 2011

The last email I received from Marcy Emery,

Hello Mr. Hill,

I was just informed that you review will be posted. The item is currently out of stock, so if and when the product becomes available you will see your review.

Thank you,

Marcy Emery

Supervisor- Ecommerce- Yakima Contact Center

Costco Wholesale

Basically this was there way of getting a good laugh!! Since they refused to post my review, I went ahead and started my own websites with the review.

www.costcoreviewscensured.com

www.costcoreviewsblocked.com

www.costcocustomerreviews.com

Thank You for taking the time to read this review and hopefully this helps you.

Original review posted by user Nov 01, 2011

On Sept 18, 2011 I contacted COSTCO.COM customer service to inquire as to whether or not a particular TOSHIBA laptop they had on sale had a "˜backlit keyboard'. Shortly thereafter I received a call back confirming that indeed it did have a "˜backlit keyboard' and I could go directly to the TOSHIBA website to confirm this, which at the time was the TOSHIBA P755-S5276 Laptop. I also noticed at this time that the web page also stated "˜sold exclusively at COSTCO.COM'. Based on the information provided, I went ahead and placed an order for this laptop. A few days later the laptop arrives and I began loading all my software, upgrades and personal info. Later that day I could not figure out how to activate the backlit keyboard so I contacted the "˜Costco Concierge Technical Support' at which time I was forwarded to the TOSHIBA tech support, where I spent several hours and several disconnected calls on trying to get the backlit keyboard to work. We were doing this because the TOSHIBA specs said it should have a "˜LED Backlit Keyboard' of which the COSTCO tech confirmed with the TOSHIBA Tech. After several hours over 2 days, TOSHIBA said they would send out a return box to have the unit repaired. 4 days later a box arrives of which I put the laptop in and dropped off at the nearby Fedex Office. A week later I receive an email stating my laptop was on it's way back with the following repairs, Resolution : Replace Hard Disk DRIVE 750G 5400RPM-TOSHIBA-9.5MM Stunned, I immediately emailed TOSHIBA support to find out if this was just some kind of typo. A few hours later I emailed them again. Never once did I receive a response. A few days later the laptop arrives back with the original paperwork and a repair ticket stating they replace the "˜Hard Drive'. I then contacted TOSHIBA support and spent another hour going over the same drill as last time. I then called "˜Costco Concierge Technical Support' to get help only to be patched in to TOSHIBA Tech support again. After going back and forth a few times, TOSHIBA wanted to send out another "˜Return Box' in 3-5 days. I tried to explain this was unacceptable since I was due out of town in 2 days at which time I needed a laptop also. I asked to send the unit back, overnight in the same box I received it in that day and to give them an address where to send the repaired unit. TOSHIBA continued to say this is not "˜company policy' and would do nothing further. At one point they said I could purchase the upgraded insurance to help expedite this issue?????? ARE YOU KIDDING ME!!!!!!!! During this exchange, the only support COSTCO.COM could offer was "˜I'm Sorry'. All I was asking for was to OVERNIGHT THE LAPTOP BACK!!!!!!!!!! So I could get what I thought I purchased 2 weeks ago! WOW! Finally, I asked to return the unit and I'll go elsewhere. Went to the nearest COSTCO store and returned the unit Later I receive an email (Let your voice be heard on Costco.com!) from COSTCO.COM asking for a review of my recent purchase. So I wrote the following, "Toshiba Specs said 'LED Lighted Keypad. Unit arrived with NO LED Lighted Keypad? Contacted Costco Tech and spoke with Costco and Toshiba for several hours over 2 days due to several disconnections and no calls back when promised? Per TOSHIBA I sent the unit back for repair (Brand New Out of the Box) only to have unit arrive back 9 days later with an attached work order 'Hard Drive Replaced'?????? Contacted TOSHIBA and COSTCO immediately to get resolved. TOSHIBA wanted to send another 'return box' out in 3 to 5 days and send it back again for repair??? I explained I was not going to wait another 2 weeks and this was unacceptable. I suggested to send the unit back overnight in the same box it came in and they refused. They said this was their policy? Understandable if this was a normal warranty situation, but it was not. COSTCO offered no help either, other than their apologies. So here I am, 2 1/2 weeks out, no laptop, COUNTLESS HOURS wasted with TOSHIBA TECH SUPPORT and leaving town for a week with NO LAPTOP!!! Unit was returned today and I am purchasing a DELL XPS 15 through DELL. I WOULD NEVER IN MY LIFE RECOMMEND TOSHIBA TO ANYONE!!!!!!!!!!!!! Not to mention COSTCO when it comes to CUSTOMER SUPPORT!" After a few days went by, I checked to see if they posted my review, they did not. I contacted COSTCO.COM customer support asking as to why my review was not posted and after asking me how long ago I posted, their response was "˜it can take a couple of days'. So I posted another review, checked a couple weeks later only to see no review. Once again contacted COSTCO.COM only to be asked how long ago I posted and they responded with 'it can take a couple of weeks'. WOW, amazing how the time line changes based on my response. Extremely irritated at this point, I called back and asked for a specific reason as to why they would not post my 100% documented review. It's bad enough the way the initial purchase was handled, now they wanted to censure my review from others. What happened to "˜we do not pick what reviews to post'? I ended speaking with a Marcy Emery who said she would look further into this and get back to me. After a few days lapsed and no call from Marcy, I called her. Once again I was given the run around and a promise to call back with an update. This time I did receive a call back only to be told the "˜buyer' were not going to post my review because it was more about my experience with TOSHIBA Customer Support and COSTCO Support and not so much about the product? I thought "˜support' was part of the product purchase!!!!!!! She also proceeded to state that the specs never said "˜backlit keyboard' and I was misled. Even after emailing the printed specs from TOSHIBA (which have been since changed) Marcy Emery tried to excuse away the issues by blaming TOSHIBA and "˜there's nothing saying COSTCO on those specs'. She continued on by explaining how they should have "˜never told me that', and "˜I am going to take that up with the buyer' and last but not least "˜I am sorry'. At one point she was making it sound as if it was my fault???? But even though Marcy repeatedly confirmed how badly COSTCO.COM handled this from the beginning, were not going to allow you to tell others!!!!!!!!!!!!!! Refusing to accept this explanation, I explained one way or another that review was going to be posted so others can read and decide for themselves as to whether or not they would purchase anything form TOSHIBA or COSTCO.COM. COSTCO.COM and TOSHIBA support at it's best!!!!!!!!!!!!!!! So the next time you want to PURCHASE something from COSTCO.COM or TOSHIBA, Just remember….if they mislead you….if they screw your order up….if there is anything wrong….YOUR ON YOUR OWN! According to COSTCO and TOSHIBA CUSTOMER SUPPORT is exactly just that, Two Words. No Meaning, just Words! Thank You for your time and Good Luck!
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5 comments
Anonymous
#753677

Do you get this angry while driving in traffic, too? I can understand your point, but you're hurting your own self by carrying it this far.

Save yourself from a heart attack -- let it go! Take care, please, and God bless....

Anonymous
#694321

Sounds likr you have too much time on your hands!

Anonymous
#694490
@Anonymous

Ohhhhhh, another unhappy Costco employee. :cry

Anonymous
#418018

Barnard, you must find it upsetting to know Obama will not be reelected? If you don't like the 'crying and complaining', then find another site to waste your time on.

Anonymous
#418000

Sir I think you need to spend less time crying and complaining online and more time outside getting some fresh air.

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Review
#272160 Review #272160 is a subjective opinion of poster.
Loss
$950

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