I was getting my receipt checked off at the Kirkland Costco, next memory was of the family that I was looking up at from their cart that I was thrown upon.....a cart attendant came running into the exit with about 20 carts and lost control and rammed my flatbed with the 58" TV ....the metal handle of the flatbed then propelled me into the air and over the cart behind me, and as I scrambled to get back on my feet, it rammed me in the stomach again.....I filled out an incident report and the manager promised to fill in the witness area of the employees involved(never filled out ), eventually Costco's senior claims rep. Jeff Marlowe left me a message that they had completed their investigation and we're accepting full liability, that I was to continue medical treatment til well & then they would reimburse for medical, pay time loss from work, inconvenience and pain and suffering......4 years now and Costco has not reimbursed one dime, they said camera did not exist, So I took picture, then they said it only records outside, then they said it was put in after my accident and that no tape ever existed....they also said for 4 years that I could not see the employees witness statements until deposed for trial, in mediation yesterday they changed that story as well and said they never took statements from their employees.......how do they retain insurance without filling out reports with all involved in an accident........5 stomach surgeries and one shoulder surgery in the past 4 years......they tell me not related and that my treatments should have not gone past 4-6 weeks.....since they promised to pay medical I did not turn bills into insurance that first year and used out of network, so nothing paid there.....it was also a fight to get my copy of the accident form I filled out.....5 trips into the store manager Harod Hall who lied and said it was at headquarters, headquarters denied they had it, Jegg Marlowe said he did not know why I did not have it, finally upon my 6th visit he went into his office where it had always been and flung it at me angrily, this took me over a month to get.
They have low balled me on their offers which were less than medical bills for the first 6 months, let alone all the surgeries, I have gone through 2 attorneys who tried to get me to settle for half of what I was offered in mediation yesterday without any attorney.
Costco will spend thousands on attorneys to fight paying a legitimate claim, put me through a 7 hour videotaped and transcribed deposition, then 4 hour mediation yesterday and 2 years of working with the attorneys I had, and now it will probably cost them $50k for our Jury trial on October 2, 2017....... Call an ambulance if you get injured at Costco, at least you will have your paperwork needed to get future care.
Product or Service Mentioned: Costco Manager.
Reason of review: Poor customer service.