My 81 year old mother has been a loyal Costco customer for many years. She bragged about the superior service at the Henderson -Marks (las vegas)Nevada location. She had not been there in almost a year and wanted to take me there. Several days ago I agreed to accompany her.
We completed our shopping and waited for the clerk to ring up our items. I didn't notice the majority of the staff was almost entirely Latino until later. The clerk told my mother she was moving too slow to pay her. She stated other people were waiting. I was very offended since my mother was trying to move as fast as she could and started trembling. The clerk next to her said "..you know how they are". (we are African-American) I wanted to make a nasty retort but reframed out of respect to my mother.
We were followed to the Exit door by a scowling female. At the exit door the clerk look at the scowling female and back at us. She became very aggressive and agitated. " Where is your receipt!!!" You can't leave the store without your receipt!!! The other customers began to stare at us. I said "my mother is trying to give it to you but now I want to see a manager!!!"
The manager came and we stated what occured.My mother told him she had never been treated so badly at a Costco store. The manager who was also Latino was patronizing and treated us like we were the instigators. My mother was very upset and shaken by the entire incident and had to take additional insulin to bring her system back to normal. Shame on the COSTCO Marks location in Henderson Nevada. La Raza is alive and well at Costco!!!
Product or Service Mentioned: Costco Manager.
Monetary Loss: $1200.