While leaving Costco we were approached by one of your internal marketer's; he explained the benefits of having a Gold card and that regardless of the amount we spend in a year, our membership fee would be returned. We actually did this last year and our membership fee was not covered. He told us we were entitled but had to write a request at the exit of the store. We did renew our card last year but downgraded to the standard white card.
I asked the internal marketing representative if he would take my email and follow up on the information he had just provided. He said he was too busy and wouldn't remember anyway.
My complaint is that we were approached on our way out of the store and after spending several minutes with us he basically told us he was too bust to help. The gentleman in question also told me that the Gloucester Ontarion Canada store that we were shopping in was better than the other local stores and the prievios problems we had would not happen at this store.
Today's date: Saturday October 20, 2012 Card# 111799583079
( I had actually applied for an internal marketing position at said Costco last year for a part time position over the Christmas holidays. I am a College Marketing teacher and have a problem understanding how your internal marketing promotes customer service. I shop at Costco because of the low prices and quality of your merchandise.)