State: Michigan Clear all filters (17 of 1271 reviews match)
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2.4
Details
Picked up a bottle of wine thinking it was $12.99. Got home and found that I had been charged $39.99. Took the bottle back and was refused refund. Talked with both supervisor and manager at the Brighton Michigan Costco who had apparently not taken the "customer...
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2 comments
Anonymous
#1776513

Was the wine opened?

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Review
#1705153 Review #1705153 is a subjective opinion of poster.
Service
Costco Manager
Pros
  • Products and prices
Cons
  • Lousy customer service
Reason of review
Poor customer service
Loss
$27
Preferred solution
Price reduction
Tags
  • warehouse
1.0
Details
Horrible customer service .......... I placed an order in November and still been waiting for my microwave now this is February 16 still waiting . When you call for help for customer service they’re a bunch of non-helpful people, just give you the runaround and promise...
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Review
#1191037 Review #1191037 is a subjective opinion of poster.
Service
Costco Delivery Service
Reason of review
Problem with delivery
1.0
Details
I was surprised when checking out last year that an associate popped up at checkout and told me that I should upgrade to executive membership due to my purchasing patterns and that I would get at least a $23.00 (pro rated upgrade that I would be charged) rebate at the...
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2 comments
Anonymous
#1316212

how is it a scam? people like you need to listen when we explain it to you.

at your renewal if your check was below the 23 which it was, the membership desk gives you the difference back. they use it towards your renewal

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Review
#1002643 Review #1002643 is a subjective opinion of poster.
Service
Costco Executive Membership
Reason of review
Other issue
Loss
$23

Apple Iphone 6 Cell Phone Review

Shelby Township, Michigan. Avoid Charles like the plague. He's sooo charming selling me two phones and a POS case that he promised would protect my sons phone. Played dumb when a week later the case failed in a minor drop and wouldn't replace my phone when it actually has defects (like it won't lock). So done with Costco. Going back to Sams. I won't even shop at Costco anymore because of this.
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Review
#950510 Review #950510 is a subjective opinion of poster.
Product
Apple Iphone 6 Cell Phone
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Husband received a one day pass from Costco to use between Sept. 30 and Oct 2. through his employer. We live about 45 minutes to nearest Costco and the one in Kalamazoo, MI just opened not too long ago. It was weekend so my husband and I decided to check it out to...
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Review
#934552 Review #934552 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Id checker and how we were treated
Reason of review
Rude employees
Preferred solution
Let the company propose a solution
Tags
  • rude employee
  • Denied Entry With Pass

Costco - Cashier Review from Wyoming, Michigan

I drove all the way to costco after being at the hospital over night, told my son to go and picked a chicken because i was not feeling good. I gave him the mem card and money but the cashier lady told him she was not going let him purchased any item unless i was there. My son told her that i was outside waiting and that i wasn't feeling good but no luck. Can't believe she was not able to undersrand the situation
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3 comments
Machele
#1215183

Rules and procedures are set by Costco and employees are not just "encouraged" to follow them, but required to do so. You are at fault. It is what it is.

Anonymous
#1225187
@Machele

Rules as they may be, but when I receive a one day pass to visit the Costco in Kalamazoo, Michigan to see if it was worth my money and I was stopped by the employees who told me I had to purchase a membership even when I showed them the pass and would not even let us in the store. These employees are plain rude.

Anonymous
#1242053
@POd

And exactly how are the employees rude?

You did not state anything explaining that.

Or is it that no = rude in your mind?

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Review
#921652 Review #921652 is a subjective opinion of poster.
Service
Costco Cashier
Reason of review
Poor customer service

Costco Delivery Service Review from Plainwell, Michigan

4.3
Details
Ordered bedroom furniture on line. They called and were on time for the delivery. The people moving the furniture were a wrecking crew. One guy was trying to move large pieces by himself and slammed it it the wall leaving *** They were filthy dirty and rubbed against the walls trying to maneuver the furniture into the room leaving black streaks on the walls. They walked across the carpet with their shoes on from there filthy truck leaving a trail of oil and filth. No one ever called. After many calls they are offering us $100.00. If we can't get a reasonable fix in place we plan on returning Costcos furniture. Hope they're reading this. They have lots of competition in furniture.
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Review
#845972 Review #845972 is a subjective opinion of poster.
Service
Costco Delivery Service
Reason of review
Poor customer service
3.2
Details

Update by user May 10, 2016

Even the otter box installation on my cell phone failed twice. One time I have to buy another box and returned the old one.

Second time I have to do the same. I don't understand why they just simply exchange it rather then make me wanted to falsify the product...

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Review
#844419 Review #844419 is a subjective opinion of poster.
Product
Wireless Advocates Account
Pros
  • Price
  • Shopping there until
Cons
  • Shame on you costco
  • There is no body to talk to other then who is in the store
  • There is no accountibility
Reason of review
Lack of service resulting in early termination fees from sprint
Loss
$484
Preferred solution
Full refund
Tags
  • Early Termination Fees
  • Spint
  • Wireless Adovcates
  • Reruning Phone
attempted to buy a mattress at the store & was told I'd have to go online to buy it. so, went home, got on the internet & filled out the form along with my payment. I called to see how delivery would work, time frame, etc. was told 2 - 4 weeks would be...
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1 comment
Anonymous
#1109700

Because u are supposed to contact costco.ca not the local warehouse. They don't ship your orders.

Review
#706253 Review #706253 is a subjective opinion of poster.
Reason of review
Problem with delivery

Contact Costco Customer Service

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Latest Question

Costco Questions
I have been a customer with Costco for about 20 years and haven't had any complaints, but have had the most horrible experience upgrading an Acer computer bought in April, 2015, which offered a Windows 10 upgrade. After spending appx. three weeks trying to upgrade and...
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1 comment
Anonymous
#1030374

I have exactly the same experience NOW.

After calling Costco's own support followed by Acer, I called Costco Customer Service, but they told me that 90 days policy is set stone, and they can do nothing. They asked me call Concierge again....it is a loop, and endless. Very bad customer support!

Review
#692843 Review #692843 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Let the company propose a solution