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16 comments

Update by user Jan 27

I would like to see Costco address this issue asap.

Original review posted by user Jan 26

NYC area - was just told that the Mocha Freeze is now $3 (~$1.50 originally). If they plan to kill it they should have just done that, not waste everybody's time.

I can understand a 10% hike, OK, everything gets more expensive over time. But DOUBLE?! I can't understand for the life of me how they can even expect people to shell out $3 - McDonald's Mocha Frappe is much better and it's only $2!!

The Mocha was one of the highlights of my trip to any Costco I went to. One more reason not to bother going to Costco anymore.

Product or Service Mentioned: Costco Mocha Freeze Coffee.

Reason of review: Price doubled on the Mocha Freeze.

Preferred solution: Price reduction.

Company wrote 0 private or public responses to the review from Jan 26.
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Anonymous
#1549963

Agree. Whomever is is charge of Costco’s changes is making mistakes.

Pastor salad? No kielbasa?

Anonymous
#1508554

The new flavor is to, to, to sugary. I have tried to like it but it is like drinking a cup of chocolate sugar.

Bring back the old recipe. I would even pay a little more to get the old flavoring back. I too looked forward to my drink when I go to Costco. Tried 3 times to like the new taste.

Threwall of them out. Won ' t be getting any more.

Anonymous
#1498163

Not that you care but I did not rejoin due to the increase in the price of the mocha freeze. I did pay the higher price but did not like the taste anymore. Not sure you changed maybe the higher price took the good taste with it

Anonymous
#1497482

Costco really screwed up on this one!! I was totally addicted to the old ones, having one a day and buying extra for the days they would be closed (had to have my latte).

The new version is NOT anything like the original!!

The Costco I go to had the most mocha/latte sales between the 3 locations near me within a 6 miles radius - until the new ones came out, now their sales have decreased 50%, an employee told me. I agree, the price is a bit much for us spoiled Costco people but still cheaper than Starbucks (which I hate) and most coffee places.

Anonymous
#1493400

Recommend folks reach out to Costco customer-support and submit a request to bring the old ones back at $1.50. You can make a suggestion here:https://customerservice.costco.com/app/chat/chat_launch/chat_data/cV9pZD0xJnN0YXRlPTImJmhhc2g9MTUyODEyOTIzODE0MjY0cTB5aA../request_source/7/p/286;287%3B289%3B294

Anonymous
#1493397

I made special trips to Costco for the old Late Freeze at $1.50. They were great.

I won't wast my time on the new version for $3. - with double the calorie count..

Really Costco?! I think they blew this one!

Anonymous
#1491359

AND the first-time I bought one at the new price it tasted awful. Too much coffee and chocolate!

Anonymous
#1484943

I agree- the new one is awful!! We would buy at least a dozen a week and now we hardly shop there period.

Anonymous
#1448646

The new latte recipe is not good. The taste was so bad that we ended up tossing them after a few sips.

That hurt—after having paid double the usual price.

We used to make extra trips to Costco just for the lattes. We will never buy another one!

Anonymous
#1441981

Agree! They ruined the taste, increased the calories and doubled the price. Very un-Costco, I'm pissed.

Anonymous
#1441387

No more mocha free for me

Anonymous
#1436399

Yes I agree a 100 percent increase was price gouging by Costco’s and they will lose money over it for I would stop in just to buy 6 or 8 to freeze. While there I would normally buy a few items so they loose this sale.

Anonymous
#1432123

I completely agree! Since their price increase, i only ordered the latte feeeze once, and it was worse than the original that was cheaper.

I have since stopped going to the food court.

Costco has to admit they made a mistake and reduce the price. I have since started going to McDonald’s, which tastes a lot better!!

Anonymous
#1426473

I agree. One of the draws to Costco, is their food court.

It IS exactly the same at double the price! Very disappointing. I realize that prices increase with inflation, but to over double!???! Sorry to say, I won't be going there anymore.

Mc Donalds, here I come. ..

Anonymous
to Anonymous #1437703

Nope...it's not the same recipe as before.This new one is super sweet and has a very bitter aftertaste

user28536041
to Linda C #1437824

Thanks for trying it and letting us know - this I would have liked even less!!

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