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Costco review in Manhattan, New York: Renew

5.0
Details
I renewed my Costco Benfits . Didn’t change left the same
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Review
#1703272 Review #1703272 is a subjective opinion of poster.
Reason of review
Good customer service

Costco review in Poughkeepsie, New York: Talk About Aggravation!

1.0
Details
Bought a membership for Costco for my agency and was very excited about being able to order online. Tried to place 2 orders and orders were cancelled both times with no explanation as to why. After spending what seemed an eternity on the phone with a Customer Service Representative (who was very pleasant) and being asked many seemingly irrelevant questions, I was going to be transferred to the Membership Department. At that point I was disconnected. Trying to callback twice resulted in being told there would be a 22 minute wait. I did finally get through today after 25 minutes on hold to cancel my membership. The young man that helped me was very polite and courteous. The Customer Service Representatives I spoke to are my only good experience I had with Costco.
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Review
#1670798 Review #1670798 is a subjective opinion of poster.

Costco review in Brooklyn, New York: Great Service

On August 12th 2019, going to do my regular shopping at Costco 3rd Ave, Brooklyn...My car broke down the parking lot . It was there for 2 days. Two employees who goes by the name of Newton & Nee New went above and beyond to assist me separately. They went to their supervisor to seek help. Then they both tried jump started, change the battery and even supplied gas.. Thank You Both for this exceptional service and wish you both are highly recommended in you jobs Anette Hall~
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Review
#1665777 Review #1665777 is a subjective opinion of poster.
1.6
Details
Cashier and manager alike are not trained to greet or say hello to the customer. They just rush thru the line and toss your products like they are charity even when it isn't busy. I spend hundred of dollars here per trip and will not renew my membership until there is...
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2 comments
Anonymous
#1426477

It seems that many of Costco's employees have no consideration for the people who shop there. I have experienced yelling and belittling from an employee who checks off your receipt at the door, at Westlake Village, Ca.

He's EXTREMELY rude and even spiteful; trying to assert his "authority" in checking off even 3-5 items in your cart, in SLOW MOTION! He takes his time and makes you feel you are at his mercy and that he has to check each item, SEVERAL times, in case you've stolen something. Many people run into Costco at the end of their day or at lunchtime to pick up dinner etc, and we don't all have the time to stand there having the receipt looked at over and over again, scrutinized, while their employee decides when to allow you to leave. And at the same time, acts like you're stealing!!!

This particular obnoxious employee told me, on top of his voice, so that everyone could hear, that if I didn't like how long he was taking, I could lodge a complaint. I didn't sink to his level, I simply got on my phone and spoke to a supervisor who was outraged at the way I was treated. No-one spending money there, needs to put up with insubordination and disrespect. Without us patronizing their store, this employee wouldn't have a job.

If they are so concerned about theft, they should install detectors which would buzz like they do in 90% of other stores. Certainly this employee would NOT last 5 minutes anywhere else. He is lucky to even have a job! This is not the first run-in I've had with this particular man.

Several of my friends have experienced the same condescending, passive aggressive demeanor from this same man.

I hope they place him in a different department where he is not in direct contact with the public. Placing him in a strategic position at the door, is very detrimental, since his interaction is the last experience you remember when shopping there.

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Review
#1177561 Review #1177561 is a subjective opinion of poster.
Service
Costco Cashier
Cons
  • Your staffs
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Dear Customer Service, I have been a frequent shopper at the Costco located at 976 3rd Ave in Brooklyn, New York. Today is the first time I have ever been so mistreated as a customer in any type of service I have gotten in my life. This happened around 5 pm. The...
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Review
#937794 Review #937794 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Costco-Brooklyn- Sunset Park On May 25 2016, I had stood on line for 1 hour, maybe, when it was my turn to pay my banking card did not go through and requested that the clerk calls the bank. The banking card expires this month so it still works. What the sales clerk...
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2 comments
Acey
#1164505

Complain direct to Costco, preferably both to the store manager and to corporate---they have a website. My question, tho is why in the world would you wait in line for an hour to pay for your goods? Nothing better to do or are you unable to take control of a *** situation by just leaving everything there and going elsewhere?

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Review
#854315 Review #854315 is a subjective opinion of poster.
Service
Costco Sales Representative
Reason of review
Poor customer service
1.0
Details
Recently I tried for a Costco membership for the first time in Rochester NY. I was seeking a Gold Star membership and the service desk associates were only aggressively interested in trying to sell me an Executive membership. After being handed off to a fourth...
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2 comments
Anonymous
#1678601

I got a membership today and they aggressively pushed their expensive one. I got fed up and said "I want the cheap one, I am only interested in the cheap one".

And the lady says "Oh, well the cheap on is the executive one!" I asked her how and she went into the standard sales pitch about 2% back, etc.

They also tried to push a credit card that I don't want. I decided during the encounter - no thank you, I don't want to shop her anymore, goodbye.

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Review
#799469 Review #799469 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Me and my wife have noticed and recorded what seems to be a racist behavior by one of the persons who works at the entrance door. There is dark skin gentleman who is a sweetheart, but there is a guy with white beard and mustache who randomly stops hispanic and black...
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4 comments
Idus
#1154665

White beard and mustache ?

Maybe wearing a white suit as well ?

Well that could only be Colonel Sanders and he was handing out KFC coupons.

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Review
#788053 Review #788053 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
change racist behavior

Costco Cashier Review

3.0
Details
Cashiers are so nasty, they have no clue on how to provide customer service . I was at the Port Chester location today the cashier grabbed the fruit and slide it so hard that the fruit got smashed her name is Theresa P countless times I've been at this location and everytime I go I have to deal with the nasty cashiers that work there. They need some serious customer service classes.
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Review
#786023 Review #786023 is a subjective opinion of poster.
Service
Costco Cashier
Reason of review
Poor customer service

Contact Costco Customer Service

Website:
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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Latest Question

Costco Questions
today 01/18/2016 on 11:20 I was waiting for a new cashier open up her counter. she was setting up her counter. and she knows that I am waiting for her. after few minutes later, she was not minding me or without telling me excuse me or the reason why she taking the...
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4 comments
Anonymous
#1107864

Yes wait in a line like a respectful member and be treated like one. Rosa did a fine job in following the process of asking the next member in line to help them.

It is the rule! The manager Donna also did a fine job .

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Review
#772959 Review #772959 is a subjective opinion of poster.
Service
Costco Cashier
Cons
  • Treating customer disrespectful way
Reason of review
disrespectful cashier