Resolved: NNEVER buy anything from Costco that requires "White Glove Delivery"!
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It has only gotten worse. I have no idea when the remaining appliances and mattresses will be delivered in spite of being on the phone with Costco customer service for several minutes.
My wife and I just moved into a new house and ordered a refrigerator, washer, dryer, and two Tempur-Pedic mattresses and ergo frames from Costco.com. The total purchase was $9,758.70.
Everything was to be delivered by December 13, 2025. It is now December 15, 2025 and so far nothing has been completely delivered and to make matter worse, I don't even have a firm delivery date.
The first delivery consisted of the refrigerator, washer, and dryer. Two delivery men, who both reeked of pot smoke, showed up to install the appliances. The first appliance they brought in was the refrigerator, I told the man operating the appliance dolly to be careful not to hit the overhead door frame.
He hit it anyway and never even said he was sorry. The White Glove Delivery in this case consisted of only attaching the water line and plugging the refrigerator into the electrical outlet. None of the packing materials were removed, no shelved inserted, etc as described in the White Glove Delivery information. In the meantime, they unboxed the washer and dryer and found that both were dented.
Costco Logistics offered a discount but I refused. They loaded up the dented appliances away and left. Costco send an email informing me that the replacement would be delivered on Tuesday, December 16, then texted me that I needed to schedule the deliver that had already been scheduled. This was due to Costco's mistake.
Costco has yet to confirm when the appliances will be delivered.
The two Tempur-Pedic mattresses were to be delivered on Saturday, December 13, 2025. I received a call at 6:00 PM informing me that they would not be delivered that day. The Logistics Manager told me he would call me on Sunday, December 14 to let me know what time to expect delivery on Monday. He never called.
I called him Monday, December 15 and he still could not tell me when the mattresses and frames would be delivered. It is 6:35 PM on December 15 and I have yet to receive any notification as to if and when they will be delivered.
User's recommendation: NEVER buy anything from Costco that requires "White Glove Delivery"!
Location: Allen, Texas
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