Houston, Texas
Not resolved
0 comments

It happened twice, once at Lake Zurich store in Illinois. 2nd time at Schaumburg store.

I am with ethnic background am ethnic looking and both times cashiers were white. Once I reached the check out counter, they don't say welcome or thank you for shopping at Costco. I called Lake Zurich store manager and she said "sorry". I didn't call Schaumburg store.

New trend in America I guess. I am friendly, but when you can't get people interested in welcoming you, what you do? We have already cut our shopping trips to Costco due to some other problem with one of their product, but cashier behavior I can't change.

My wife also had an experience where cashier in Schaumburg store responded to her rudely and she reported to another employee there. Thanks

Product or Service Mentioned: Costco Cashier.

Reason of review: Poor customer service.

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