State: North Carolina Product: Costco Customer Care Clear all filters (5 of 145 reviews match)
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1.0
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Monday July 23, 2018 Apex NC Costco I went through the store, did my shopping, got to the check outs, putting items up on the belt, then the girl helping cashier at the register told me to leave the last items in the cart. One item sat in the seat and the other was...
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Review
#1315798 Review #1315798 is a subjective opinion of poster.
Service
Costco Customer Care
Pros
  • I had liked
Cons
  • Incompetent and disrespectful staff
Reason of review
Poor customer service
I live 30 some miles from the Costco in Wilmington, NC, so I'd burn the price of gas to make the return and ONLY after going back, taking pictures of the advertised prices on the floor, put up with long lines to wait for customer service and ONLY receive $4.00 +...
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1 comment
Anonymous
#1382222

After looking at your last statement, I will assume you can't read. Good riddance.

Review
#1117670 Review #1117670 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Pricing issue
Loss
$5

Costco's Customer Service Leaves Much to be Desired

3.8
Details
I've been a member of Costco for 1 1/2 years. There customer service has been dismal in some manner every time I've come. I expect to be greeted in a professional manner if I am about to hand you my hard earned money. I kindly say "hello" with a smile on my face and I usually receive a half mustered hi with a cold demeanor. There have also been times where I have been rudely talked down to, and I've even had a few associates make snide remarks about me like I'm not directly in front of you. Additionally, I've noticed a similar disposition and behaviors towards other customers. How hard is it to train your employees to deal with customers in the up most professional manor?
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Review
#1020245 Review #1020245 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Customer service
  • Staff
  • Long lines
Reason of review
Poor customer service
Tags
  • rude staff memembers
I wonder about Costco policies regarding ID’ing customers for alcohol purchases. I was asked for my ID by one of the cashiers. Well if you are in 30’s I can understand that ….when you are in 60’s …??? Well when you are in 60’s it doesn’t’ sound as a compliment anymore,...
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14 comments
Anonymous
#1333738

sniffle... poor you.

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Review
#990853 Review #990853 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
Preferred solution
Train your employees and management
2.8
Details
I went into Apex, NC store with a friend who has a membership and I was deciding if I wanted one.We shopped and ended up spending 130 dollars on merchandise between the two of us. We'll we got in line to ring up our stuff and this cashier (Melissa) was the probably the...
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1 comment
Anonymous
#1285694

I'm sure they'll REALLY miss those TWO customers they are losing ... I am laughing right along with the manager !

You must consider yourself pretty special if you should be allowed to shop at a membership club WITHOUT a membership. Lol!

Review
#948193 Review #948193 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Bad customer service
  • Very rude
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Customer Treated Really Bad

Contact Costco Customer Service

Website:
www.costco.com
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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