791 Marks St, Henderson, NV 89014, USA
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1.0
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my father added my onto his account last year, however, the person who helped me put my picture along with my father's name and number. I usually go to costco with my boyfriend, and he uses his card, this is the first time i actually use my own card, and the cashier was yelling at me for not using other people's card.

He didn't give me a chance to explain, just kept yelling "man' you need to pay your own membership and get your own card" he even pointed at my membership card and said this is a woman, and looked at me... He was so rude and I was very embarrassed. His coworker finial heard me, and took my membership card and my ID card to check, and came back I was on the card. However, It was still not good enough for your rude cashier, he kept yelling I need to go get my own card and refused to process my checkout...

it was a nightmare, I will not continue our membership with costco, and so does my brother nor my boyfriend.

My advise, hire people who actually talk like a person and listen to customers when instants happens. Yelling and embarrassing customers is not the way to grow your business , especially with Amazon Prime and Sams club these days.

Product or Service Mentioned: Costco Cashier.

Reason of review: Poor customer service.

Costco Cons: Obnoxiously rude cashier.

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Anonymous
#1422093

There are parts of this complaint that I cannot understand.