Burlington, Ontario
Not resolved

had eye test at this location, then found that costco could not make the lenses required. I went to another optician to have my glasses made.

The glasses were made to the lense specifications of the eye test done by Dr Gail Akerman OD 10030, at the Costco store in Burlington Ont.

When the glasses were made i found to my surprise that the reading part of the lense were so far out that i could not read anything with them, to clarify what had caused this problemI returned to Dr Akerman and got another test, this showed a high variance to the first test , ADD+3.75 for first test, ADD+2.50 for the second, the second is what it should have been, I now have to go back to the optician that made the glasses and have ANOYHER PAIR OF GLASSES MADE. Whilst in the costco office i had a conversation with another client who was having the same problem as I.

Reason of review: Bad quality.

Monetary Loss: $700.

Preferred solution: Let the company propose a solution.

Costco Cons: Mistakes not fixed.

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