received a pair of glasses that were no good. Was it the lens?
the prescription? bad frames that didn't fit the lens and were pulling them up instead of straight? After two weeks I was so frustrated and angry that no adjustments we did helped that I finally returned them, lens and frame. When I returned a few days later to ask about the axis and could such a large change in that figure in my prescription be responsible for the poor vision I was lectured about my return.
How I wasted their time, their materials etc. That the glasses had to be destroyed and caused them to lose money. It went on about 2 minutes. What?!
I could have really wasted their materials etc if I had the lens redone and redone and redone and something else was wrong. BTW--I took these glasses to 3 other costcos to have them checked. Nobody could tell me why I couldn't see out of them. And they all agreed there was something wrong with the frames.
Also, as I sat at each of the costcos and waited my turn I got to hear similar complaints about new glasses not working for the customer at 2 of the 3 costos!!!!!
I'm going to get a vision exam recheck and will NOT be going to costco for my new glasses--at least not that particular costco for sure. They will not get any of my money.