State: Oregon Clear all filters (24 of 1268 reviews match)
filters
State:
City:
Show
Product:
Show
As a Costco member I got quote for Auto insurance on Costco website and was redirected to Ameriprise, Effective date: 09/17/18, 6 month policy $2,947.00 and was charged $616.40 on same day, few week later i received a letter stating that they reviewed my policy...
View full review
Review
#1437234 Review #1437234 is a subjective opinion of poster.
Service
Auto Insurance
Reason of review
total SCAM
Loss
$674
Preferred solution
Full refund
Tags
  • Costco Ameriprise Auto Home Insura
3.3
Details
We went to Costco and the restaurant got rid of polish dogs and very berry sundae . We are starting a boycott because it was my disabled daughters favorite. They replaced it with a item that cost $4.99 blueberry and granola . B.S. not cool
View full review
1 comment
Anonymous
#1416285

Is this a real complaint? More like a tell us what you think...

no claimed loss, no illness/legitimate concern - perhaps the item was not selling well?

Is it feasible to sell polish sausages if they are throwing a majority of them out after not selling through them?

One of the stranger PC reviews I have seen.

Review
#1159596 Review #1159596 is a subjective opinion of poster.
Reason of review
Bad quality

Costco Photo Staff Abusive in front of Children

Salem Costco on Hawthorne photo clerk abusive to mother in front of an 8 year-old child - Clerk, Nina, was either having one of the worst days of her life or should not be in a customer-facing position. I have a background in management consulting and quality control for major corporations - for outrageous behavior like hers to go on, is an indication of systemic problems up the management line. There was an obvious problem with the Costco photo ordering system and when customer pointed it out calmly, Nina attacked customer and told her Costco was right and the customer did it wrong - the customer asked Nina to stop repeating herself and Nina bellowed it at customer again - Nina offered to refund the cost of the mistake, but only if customer would agree with Nina that if Costco computer interface is confusing, it means the customer made a mistake. Customer asked Nina to calm down in front of her child which did nothing - customer asked for name of Nina's supervisor which Nina refused to give - Nina kept taunting customer and said "Why don't I just go get one for you now!" CUstomer said she needed to get back to work and customer had to asked three times for name of supervisor before Nina would give it. THere's more, but this should be enough to show a customer service quality control whole at Costco.
View full review
Review
#943312 Review #943312 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
photo clerk abusive in front of child
Loss
$30
Tags
  • Costco Photo Center
Called and called. Finally when I was there I was told by 'customer service' when I want my phone answered to contact the 'administrative offices' on the phone choice and ask for the dept.. I did that and got "Jeff" that transferred me to automotive. Was hung up on at...
View full review
1 comment
Anonymous
#1192488

Big box stores are not good on the telephone. Shop at your local "Mom and Pop" stores and you will do better with calls. I have found that Costco is better than average.

Review
#885157 Review #885157 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
evasive staff
Tags
  • Costco Eugene
2.1
Details
I had very bad experience in Salem, Oregon Costco this afternoon at around 5 PM on 06/18/2016. She had threw the Chicken packet I had purchased. And she yelled at me for not putting the chicken (two- already in the bag) in the in the plastic bag. I didn't realized that...
View full review
4 comments
Anonymous
#1282363

Cashier named,Nina,at Costco on Hawthorne in Salem Oregon was very rude- She asked if I wanted a box and I said, "Yes, I can't carry all the items", she laughed and said " well have fun" and began ringing up another customer's items. I was shocked. I don't know what is wrong with this woman but she is hateful and I can't believe someone like this is working there- it looks like there have been other complaints about her-

View more comments
Review
#868074 Review #868074 is a subjective opinion of poster.
Service
Costco Cashier
Cons
  • Shame on you costco
  • Bad customer service
  • Idiotic service desk
Reason of review
Poor customer service
Tags
  • Poor Cutomer Service In Costco

Costco Cherry Picks the posted reviews of products on their site

I just posted a review on Costco's site (not nasty) about the poor quality of a shipped item and they removed the review immediately. I ordered a new printer as advertized by Costco and Costco shipped a used one just thrown in the box (must have been a returned printer) with no packing materials, dirty, ink cartridges already loaded and paper still in the tray, no warranty info. They obviously do not like being called out on such shabby treatment of a Costco member and of their shipping practices so they silenced the review by removing it so now other or existing or potential members are not made aware.
View full review
Review
#813089 Review #813089 is a subjective opinion of poster.
Product
Costco Warranty
Reason of review
Damaged or defective
Not a Costco Pharmacy Fan. My doctor called in a script for me at 10:30 this morning for an inhaler, steroids and paper script for a couple of other items, such as an injection for my anti nausea medicine. When I got to the pharmacy, they only had one part ready. ...
View full review
1 comment
Anonymous
#1188271

One of the pharmacy employee at San Antonio, Tx is lazy -- does not want to do his normal job of looking up customer requested information, since it requires some effort!!

Review
#812544 Review #812544 is a subjective opinion of poster.
Reason of review
Poor customer service

Costco review in Portland, Oregon: Debt card denied at the gas pump but works fine in the store

For the 6th time today I attempted to get gas at the 138th Ave store in Portland, Or. For the sixth time my card could not be read. This has happened 6 times - I have had an attentant tell me that this has been a problem for several people for some time. Today the guy said well they are supposed to get new machines in a month or so. I have also had one person tell me that I could go inside the store and get a cash card and come back and sit in line again for gas. REALLY!! Are you kidding me?? I can support this because I didn't get gas so no receipt.
View full review
Review
#785787 Review #785787 is a subjective opinion of poster.
Reason of review
Unable to purchase gas!
Preferred solution
FIX THE PROBLEM ASAP!!!!!!!!
2.5
Details
The declining quality at Costco has been going on for a very long time. I used to associate Costco with good quality products at a great price in large quantities. But not anymore. Here are some examples: the Nutiva coconut oil they used to carry was very high quality....
View full review
2 comments
Anonymous
#1143057

You will be sent a new citi/Visa credit card that you are able to use at Costco with even better benefits than the American Express card

View more comments
Review
#775174 Review #775174 is a subjective opinion of poster.
Reason of review
Pricing issue

Contact Costco Customer Service

Website:
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

Costco Products and Services Reviews

Compare Costco to

Costco
Costco
1604 reviews
2.6
VS
Sams Club
Sams Club
1604 reviews
2.3
Compare Costco vs Sams Club

Latest Question

Costco Questions
1.5
Details
I posted a Negative listing over 6 months ago. COSTCO had a manager call me who tried to fix the problem. They came to within an 1/8 of a point of the original. They don't get it! They acted like they were doing me a favor. Bottom line is I had to go through this...
View full review
Resolved
Review
#764990 Review #764990 is a subjective opinion of poster.
Service
Costco Manager