Costco - Poor customer service

Lady named Robin treated me like a common criminal on trial today at the Shelby Twp, Mi store bc we bought a gaming computer 11 months ago and it broke. The manufacturer had to install a new cpu and I wanted to be reimbursed what I had to pay the UPS store to ship it to manufacturer $233.00 smh.

The lady pulled up my account and started questioning me about previous purchase & returns and then accused me of abusing their return policy and then went as far as to say Does your son keep breaking the computers. She got so personal with me making accusations on me and my adult son which no mother wants anyone digging out their kid. So as Ive been hearing everyone saying how Costco is changing, they sure are bc Ive been a loyal Costco customer with an executive membership and she had me so upset I cried as soon as I got back to my car. She also said she was going to put notes on my account so that we cant return this computer which cost $3,000.00 and I buy stuff like this bc of Costcos wonderful return policy.

The cpu broke among other things. I followed their process to get it fixed so Im not sure why she felt the need to go to that level and not only was I crying it upset my family when I told them. I have struggled with memory so her quizzing me on past purchases was embarrassing and it upsets me when I cant remember stuff. Thanks Robin you were successful if upsetting me and having me in tears was your goal and scolding me like a common criminal.

Why dont you look at the amount of money Ive spent there and I pay for the executive level membership.

Well Im done with Costco after decades of being a member theyve crossed the line. I have to worry more about my mental health then be made to feel like some sort of theif after I spend $3grand on a computer and after only 11 months it breaks.