Costco
Costco Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costco reviews show a 2.4 star rating from 551 customer reviews, with 52% likely to recommend. Overall sentiment is mostly dissatisfied; rating split leans unfavorable (57%) versus positive (22%).
Key Takeaways for Future Customers
- Expect competitive price level and popular food items.
- Membership and billing issues can occur; verify charges and cancellations.
- Delivery, white glove, and online order tracking have mixed outcomes.
- Customer service quality varies widely across locations and channels.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and rude cashiers.
- Billing, refunds, and unauthorized membership charges reported.
- Delivery problems, damaged items, and slow returns processing.
- Online payment issues with certain cards and order tracking gaps.
Positive Feedback
Customers praise price, store location and layout, helpful employees and some successful appliance purchases and resolved deliveries.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costco reviews show a 2.4 star rating from 551 customer reviews, with 52% likely to recommend. Overall sentiment is mostly dissatisfied; rating split leans unfavorable (57%) versus positive (22%).
Key Takeaways for Future Customers
- Expect competitive price level and popular food items.
- Membership and billing issues can occur; verify charges and cancellations.
- Delivery, white glove, and online order tracking have mixed outcomes.
- Customer service quality varies widely across locations and channels.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and rude cashiers.
- Billing, refunds, and unauthorized membership charges reported.
- Delivery problems, damaged items, and slow returns processing.
- Online payment issues with certain cards and order tracking gaps.
Positive Feedback
Customers praise price, store location and layout, helpful employees and some successful appliance purchases and resolved deliveries.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Ohio
Store number 0625. On May 5th, I was at...
Store number 0625.
On May 5th, I was at the gas tank filling up my car. I threw a few things away while waiting.
After the pump kicked off, I threw something else away in another trash can. When I got in my car, I couldn't find my Citi Bank visa card. I looked everywhere in my car and then got out and proceeded to dig through the trash. Ryan, one of the employees working at the pumps asked me what was wrong.
I told him I couldn't find my visa card, and I think I threw it away. I'm just not sure which can I threw it in. He had me pull my car out of line and park it in a regular spot so the pump line was opened. Ryan proceeded to look through the trash can.
He put on gloves and pulled the bag out. No card. He went to the other can and did the same. When we had just about given up, he saw the card in the bottom of the bag.
Ryan pulled it out and cleaned it off for me. I could not believe someone would go to that much work to help me.
He is truly an outstanding employee. I want everyone to know what a great person he is and a valuable employee.
- Employees
User's recommendation: Let the store know about exceptional employees like Ryan.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer - - Costco order for appliances and mattresses; total $9,758.70.
- - Delivery by Dec 13, 2025 not met; first delivery dented; replacements pending.
It has only gotten worse. I have no idea when the remaining appliances and mattresses will be delivered in spite of being on the phone with Costco customer service for several minutes.
Everything was to be delivered by December 13, 2025. It is now December 15, 2025 and so far nothing has been completely delivered and to make matter worse, I don't even have a firm delivery date.
The first delivery consisted of the refrigerator, washer, and dryer. Two delivery men, who both reeked of pot smoke, showed up to install the appliances. The first appliance they brought in was the refrigerator, I told the man operating the appliance dolly to be careful not to hit the overhead door frame.
He hit it anyway and never even said he was sorry. The White Glove Delivery in this case consisted of only attaching the water line and plugging the refrigerator into the electrical outlet. None of the packing materials were removed, no shelved inserted, etc as described in the White Glove Delivery information. In the meantime, they unboxed the washer and dryer and found that both were dented.
Costco Logistics offered a discount but I refused. They loaded up the dented appliances away and left. Costco send an email informing me that the replacement would be delivered on Tuesday, December 16, then texted me that I needed to schedule the deliver that had already been scheduled. This was due to Costco's mistake.
Costco has yet to confirm when the appliances will be delivered.
The two Tempur-Pedic mattresses were to be delivered on Saturday, December 13, 2025. I received a call at 6:00 PM informing me that they would not be delivered that day. The Logistics Manager told me he would call me on Sunday, December 14 to let me know what time to expect delivery on Monday. He never called.
I called him Monday, December 15 and he still could not tell me when the mattresses and frames would be delivered. It is 6:35 PM on December 15 and I have yet to receive any notification as to if and when they will be delivered.
User's recommendation: NEVER buy anything from Costco that requires "White Glove Delivery"!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Deceptive advertising Online
- - I bought online a bed and frame shown as Marina Del Ray bed.
- - The image showed bed with frame, but the fine print says it's only a frame and costs 700.
Online, I bought a bed and frame, shown as Marina Del Ray bed with a picture of the bed and frame. I didn't read all the fine print saying it's just a frame.
So why didn't the picture call it a frame, instead of a bed? 700 dollar frame.
- Very few
- Delivered broken television in open box
Preferred solution: Full refund
User's recommendation: Buyer beware of this companies on line practice.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerToxic Food and Nutritional Supplements
- - Claims Costco sells salt, sugar, chemicals and mold-prone foods.
- - Filed complaints with iwaspoisoned.com; canceled membership, switched markets.
Costco basically sells 3 heath destroying things when it comes to food - Salt, Sugar and Chemicals not to mention mold especially on dried fruit, nuts, cheese and coffee. Im especially disgusted by the fact that they sell a non synthetic organic multi vitamin with the deceptive words organic maltodextrin on the label.
Buy ingredients not brands! Costco is nothing but a seductive contradiction attempting to disguise garbage for food not fit for consumption. Look up the Dangers of Organic Maltodextrin on the internet and decide for yourself how truly beneficial this supplement is considering the damage it does in return.
Ive not only had to return boxes of food over the years but have had to file complaints with iwaspoisoned.com for horrific amounts of mold on dried fruit and their mozzarella cheese for example. There is no longer any benefit to patronize this store, cancelled my membership and moved on to healthier markets that take public health safety seriously and dont treat their customers like the enemy because this company is definitely at war with its customers otherwise it would not scan their membership cars upon entry and stand over your head like a vulture when your check out to see if everyone BOUGHT/possesses their garbage membership card.
- Sell nothing but toxic products
User's recommendation: Cancel Costco - Buy Ingredients Not Brands
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Dear Costco Team, We are following up...
- - The POD sticker has an incorrect PO number; a corrected sticker with the accurate PO details is needed to proceed with payment.
Dear Costco Team,
We are writing regarding Delivery #263031**** (Load #241****). The POD sticker provided to our driver contains an incorrect PO number.
To proceed with payment processing, we require a corrected POD sticker with the accurate PO details. Kindly provide the revised sticker at your earliest convenience.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get to a person to talk to about my membership! I have never been notified if I actually have an account and membership I have received nothing from Costco informing me about my membership or I
- - They took my money but left me unsure of membership.
- - Communication varied by customer, causing confusion and making the process unreliable.
They could certainly correspond in a different way to each customer! I certainly am not pleased or very happy with this process They received my money with no problem but left me in a bad situation not knowing if I actually had a membership or not. This really does not seem like a very reliable and informative way to handle their business NOT PLEASE AT ALL!!!
- Would be nice if i had my membership
- No communication or customer service representatives
Preferred solution: If I have a membership I would like for it to be activated and started with a date of now
User's recommendation: Be careful what you do with this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Commack, New York
Out of stock.?
I have been using the Kirkland make up removers for years I was told they r discontinued I am upset when u have a good item and u stop carrying it
- Stand behind their products
- Taking away items
Preferred solution: Bring back the Kirkland make up remover wipes wipes
Phoenix, Arizona
A delivery that was resolved
I bought two appliances that were going to be delivered on different days. They got it sorted out and Im very happy with the outcome.
User's recommendation: I get appliances for certain reasons, good customer service, and install installers who know what they’re doing
Rishon Letsiyyon, Central District
I asked to cancel my subscription 5 years ago and they didn't reply to me.
- - Cancellation requested in 01/22; charges continued without authorization.
- - Retroactive cancellation from January 2022 and full refund of fees.
Subject: Refund Demand: Unauthorized Billing since 01/22
To Costco Management,
I officially requested to cancel my membership in 01/22. You ignored my request and have continued charging me without authorization ever since.
As a Reality Auditor, I have the documented proof of this cancellation request.
I demand:
Immediate retroactive cancellation effective from January 2022.
A full refund of all fees collected from that date to the present.
If this is not resolved within 7 business days, I will initiate a formal dispute through my credit card provider and escalate this to consumer protection authorities.
Regards,
Reality Auditor
Valley City, Ohio
Question about a product
Nothing happened just had a question about a sale item that was out of stock.
Going to wait to see if another item goes in sale.
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Verified ReviewerBad chicken
I brought a roasted chicken today and when I cut into o it it was discussing, the whole inside was covered in some thing bright red.
your chicken wasnt bled out enough, the red is just dried and cooked blood. Still not something you want to eat. Should have taken it back.
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Verified Reviewer |
Parlier, California
I can’t complete my order
Costco won't accept my debit card if I order online, because it is a Discover card. However, I can use it shopping in the physical store. Can't figure this one out!
- Great customer service
- Cannot use my atm card when shopping online because it is a discover
Preferred solution: Being able to use my ATM card which is a Discover card when shopping online at Costco. I'd much prefer to shop online!
User's recommendation: Don't try to shop online with a Discover card.
The Villages, Florida
Rude Cashier!!
- - Cashier at Warehouse in the Villages, FL did not greet and dismissed me.
- - Richard rushed me, reminded to tap my card, and no thanks after $350.
I recently was at the Warehouse in the Villages, FL. The cashier was very rude and never greeted me but rather dismissed me on every account and reminded me of how to tap my credit card to pay - obviously indicating his only interest was to move me through the line to payment.
This has started to become the STANDARD at Costco. Good products but RUDE Cashiers who just want you to move through the line as quickly as possible - forgoing any greeting or pleasantries at all.
I did not even get a thank you for shopping with us - after spending over $350! This person's name was Richard.
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Verified ReviewerBAD EXPERIENCE
- - Costco in Torrance, CA had no receipt.
- - We waited 20+ minutes for a duplicate receipt after paying $300+; manager Erick did not escort us out.
We shopped at Torrance, Ca (Lomita Blvd) Costco today. For whatever reason, the cash register did not generate a receipt.
We could not exit with our $300+ of paid for purchases. The manager (ERICK, spelled that way) did not escort us out.
Instead, he sent someone to print a duplicate of our receipt. We had to stand there for over 20 minutes (I on my 2 injured knees, after shopping) until someone showed up with a printout of our goods.
- Good prices
- Bad bad customer service
- Bad parking
Preferred solution: Apology
User's recommendation: Demand help or immediate refund if this happens.
Peoria, Illinois
How come there are no preparation...
How come there are no preparation instructions on the 6 pound bag of Kirkland chicken tenderloins I just purchased from the East Peoria, Illinois store?
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Verified ReviewerBAD EXPERIENCE
- - Costco Torrance CA had no receipt.
- - We couldn't exit $300+ purchases.
- - Erick didn't escort us; a duplicate receipt was printed after a long wait.
We shopped at Torrance, CA (Lomita Blvd) Costco today. For whatever reason, the cash register did not generate a receipt.
We could not exit with our $300+ of paid for purchases. The manager (ERICK, spelled that way) did not escort us out.
Instead, he sent someone to print a duplicate of our receipt. We had to stand there for over 20 minutes (I on my 2 injured knees, after shopping) until someone showed up with a printout of our goods list.
User's recommendation: If this happens, demand that they escort you out or give an immediate refund if you can afford the waste of time.
About
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Costco Wholesale Corporation is a large membership-only warehouse club. It was founded by James Sinegal and Jeffrey Brotman in July 1976. Its headquarters is based in Issaquah, Washington, United States. Costco Wholesale specializes in retailing a wide selection of merchandise including arts, computer software, home appliances, hot tubs, and jewelry. The company owns more than 700 warehouses in the United States, Canada, the United Kingdom, South Korea, Australia, and other countries. Most warehouses have gas stations, pharmacies, and garages. Available payment options are Visa, MasterCard, Discover, and PayPal. Buyers can also use Costco Cash Cards. Costco Wholesale Corporation accepts returns within 90 calendar days of purchase for a full refund.
Costco is ranked 69 out of 1257 in Supermarkets and Malls category
USA, Worldwide, Europe, Canada, Other
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I hope you have written confirmation/email FROM Costco confirming cancellation. As far as credit card disputes, you only have 60 days from the date of the statement the charge appears on.