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Costco - Horrendous customer service

From the checkout to the manager..absolutely terrible customer service..manager Mike has anger management issues and thinks that it is acceptable to speak rudely to customers and answer with "whatever"..rather than guve an explanation
1.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1259142
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Went into the 88th street Costco in Kansas City on Monday, May 7th, 2018 to use my week old membership. As I walked in the entry door three Costco women were huddled and chit chatting. As I walked in with my service dog one of the three (Sarah) came to me and said " I...
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Anonymous
Frederick Smith

I think this refund issue is resolved after hours upon hours of speaking to various people in the vast Costco maze of bureaucracy. What a nightmare!!!!I will never get involve...

Anonymous
Frederick Smith

Gee, h. Kitchener, you have made over 2400 comments on this site regarding complaints of various companies or establishments. I'm 72 years old and this is the first complaint ...

1.0
#1257264
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I have reviewed several of the complaints and the thing that jumped out at me was comments by "anonymous" constantly defending Costco. Hmmm sounds like a Costco plant to me. I have generally had good experiences with Costco but there have been exceptions, especially at...
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Anonymous
Anonymous

I am not a Costco plant, but have been a Member since the early 1990's and have been to over one hundred locations, including both of those you mentioned. I have never had a p...

Anonymous
Durpa

Once again an American citizen refuses to use their brain. It DEFAULTS to anonymous when you don’t put in a name. Is it so hard to believe that other have positive experiences...

#1256563
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I have pantry moths and it's from Costco Slivered Almonds!!!! I left the package unzipped and started noticing moths. Cleaned EVERYTHING AND STILL I HAD MOTHS!! Threw $$$ food away and when I went to throw the almonds away a moth flew out!! I am SO mad!! It has cost me...
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#1247873
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I stopped at the Waterbury, CT store to purchase some light bulbs and printing paper on 4/30/2018 at approximately 10:45AM. I used the self checkout and while I was checking out, the woman who oversees the registers kindly helped me with my purchase. One the way out, I...
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Anonymous
Whatever

You can’t ascribe motive or emotion to people when you have no idea what they thought or felt. You watched people doing their jobs, the smug part comes from your imagination. ...

Anonymous
Anonymous

How in the world do you claim a Monetary Loss: $500.when you bought light bulbs and printing paper?Or are you just being dramatic?Since you are This unhappy to write a novel o...

I didn't like
  • Smug employees who profile customers
#1244618
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Have been a Costco customer for years but for the first time decided to buy furniture - Never again! Terrible experience with quality, delivery, vendor and worst of all Costco customer service and resolution team. Have ended up assembling a bed with a faulty headboard...
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I didn't like
  • Costco service
#1244082
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I continue to have problems picking up a pizza ordered by phone. The pizza is hardly ever ready on the time stated when the phone in order was placed or the pizza is lost. Costco Food Management needs to address this issue as many customers are becoming frustrated with...
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3.7
I didn't like
  • Pizza food court
#1243379
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Would not allow a return of an expensive, defective, watch, due to age. What? The written policy is 100% satisfaction! There is no mention of limits, except electronics! Bunch of BS! You CANNOT rely on this so called great warranty. Beware! This watch was in for repair...
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Anonymous
Anonymous

I am assuming the watch is 20 years old.

1.2
#1243329
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You guys have no hearts. No one here knows their sons situstion and to assume anything more than what was stated is absurd. I know for me personally I have an EBT card but I also only work part time because of my disability and symptoms I suffer from multiple...
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Anonymous
Anonymous

Not sure what this has to do with Costco.

#1239710
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Costco - Comedians working in the store

Very desapointed , no classes as a large company
#1239695
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