Most helpful review
Junior Reviewer

Costco/Kirkland Dog Food Killed My Dog!

Costco/Kirkland Dog Food Killed My Dog!
Costco/Kirkland Dog Food Killed My Dog!
On November 11, 2012 we bought a bag of Kirkland Healthy Weight dog food instead of the regular Kirkland Mature dog food which we regularly use. The bag of Healthy Weight was grabbed inadvertently, but we did not think there was a problem and decided to use it anyway....
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124 comments
#2098728

I tell very good wow

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ID
#399748 Review #399748 is a subjective opinion of poster.
Location
Dallas, Texas
Reason of review
Poor customer service
Loss
$10000

Change service appointment, cancel duplicate order

Wait time at call center was reasonable and operator was nice but she was unable to see an order placed at the store because the systems are detached. This she was unable to resolve problem other than give me the 800 number for the store.

User's recommendation: Shopping Costco.com is not seamless. Expect to go back in time 20 years.

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ID
#4112316 Review #4112316 is a subjective opinion of poster.
Location
Sacramento, California
New Reviewer

Be careful

This company knows how to cover when they damage vehicles, whatever you do be careful or avoid their tire shop, they need to be reported to the better business bureau and the state attorney's office for negligence and refusal to take ownership of their mistakes

User's recommendation: Avoid their tire shops.

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ID
#4091659 Review #4091659 is a subjective opinion of poster.
Pros
  • At this point
Cons
  • Shame on you costco
Preferred solution
Expose them and inform the state authorities about their shady business practices

I called about website and no one was able to assist

my warehouse default changed and i kept resetting and it never changed and no one could assist and when i called they asked for my phone number in case we got disconnected and we did get disconnected and no one called me back
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ID
#4090603 Review #4090603 is a subjective opinion of poster.
Location
Springfield, Pennsylvania

Public Humiliation

My spouse and I split up the bills.Our account is joint, just slightly different citi card numbers. So I attempted to use her card while shipping at costco. Nope, would not let me, and treated me like I in the wrong. Been a customer since the mid 90's and have spent thousands at costco. Later, went to another costco and used self check out. How ridiculous!

User's recommendation: Beware, shop other places.

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ID
#4085957 Review #4085957 is a subjective opinion of poster.
Location
Arlington, Washington
New Reviewer

I am fed up with Costco .com

I have tried 10 times to order on Costco .com. I have called 5 times and talked to 5 different people who have spoke to their supervisors and technicians. last called I was told she would "make sure my order got through". YES I have a valid Visa card Yes I have a valid Costco membership # Yes I have an account that I have used in the past with no problems. I can't believe a billion dollar company is this bad.

User's recommendation: don't use costco.com.

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ID
#4070801 Review #4070801 is a subjective opinion of poster.
Preferred solution
Someone who cares that I have spent over 5 hours in calls

I was told my email that I missed my delivery