Costco
Costco Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costco has a 2.4 star rating from 555 customer reviews, 53% would likely recommend, and many reviews indicate mostly dissatisfied sentiment with 57% unfavorable and 22% positive distribution.
Key Takeaways for Future Customers
- Check recent Costco reviews before buying bulk items and memberships.
- Expect mixed experiences with delivery and returns; keep receipts and order numbers.
- Be prepared to follow up on refunds and billing or membership questions.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service, rude staff, and unresolved billing or refund requests.
- Reports of delivery issues, damaged or faulty products, and slow reimbursement processing.
- Membership and unauthorized billing disputes reported.
Positive Feedback
Customers praise price, store location and layout, helpful delivery resolutions, and some courteous staff interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costco has a 2.4 star rating from 555 customer reviews, 53% would likely recommend, and many reviews indicate mostly dissatisfied sentiment with 57% unfavorable and 22% positive distribution.
Key Takeaways for Future Customers
- Check recent Costco reviews before buying bulk items and memberships.
- Expect mixed experiences with delivery and returns; keep receipts and order numbers.
- Be prepared to follow up on refunds and billing or membership questions.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service, rude staff, and unresolved billing or refund requests.
- Reports of delivery issues, damaged or faulty products, and slow reimbursement processing.
- Membership and unauthorized billing disputes reported.
Positive Feedback
Customers praise price, store location and layout, helpful delivery resolutions, and some courteous staff interactions.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
Concern About TERRA DELYSSA Organic...
- - A ConsumerLabs report says the oil may not be fit for consumption.
- - Refund is requested for purchased bottles and the issue should be reviewed.
Concern About TERRA DELYSSA Organic Extra Virgin Olive Oil & Refund Request
Hello Costco Customer Service,
Im writing regarding the TERRA DELYSSA Organic Extra Virgin Olive Oil I purchased from your warehouse. After seeing ConsumerLabs report stating that this product may not be fit for human consumption, I stopped using it.
Around the time I began consuming it, I started experiencing skin rashes.
I cannot confirm the cause, but I wanted to report this as a potential safety concern.
I have already consumed most of the bottles, but my last one is only about 10% used. I would like to request reimbursement for the bottles I purchased and ask that this issue be reviewed.
Thank you for your help.
Sincerely,
Nathanael Regassa
Mbr# 112031****68
Preferred solution: Full refund
User's recommendation: Review the report by consumerlab.com (see attached), reimburse all who purchased, discontinue product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
- - Costco order for appliances and mattresses; total $9,758.70.
- - Delivery by Dec 13, 2025 not met; first delivery dented; replacements pending.
It has only gotten worse. I have no idea when the remaining appliances and mattresses will be delivered in spite of being on the phone with Costco customer service for several minutes.
Everything was to be delivered by December 13, 2025. It is now December 15, 2025 and so far nothing has been completely delivered and to make matter worse, I don't even have a firm delivery date.
The first delivery consisted of the refrigerator, washer, and dryer. Two delivery men, who both reeked of pot smoke, showed up to install the appliances. The first appliance they brought in was the refrigerator, I told the man operating the appliance dolly to be careful not to hit the overhead door frame.
He hit it anyway and never even said he was sorry. The White Glove Delivery in this case consisted of only attaching the water line and plugging the refrigerator into the electrical outlet. None of the packing materials were removed, no shelved inserted, etc as described in the White Glove Delivery information. In the meantime, they unboxed the washer and dryer and found that both were dented.
Costco Logistics offered a discount but I refused. They loaded up the dented appliances away and left. Costco send an email informing me that the replacement would be delivered on Tuesday, December 16, then texted me that I needed to schedule the deliver that had already been scheduled. This was due to Costco's mistake.
Costco has yet to confirm when the appliances will be delivered.
The two Tempur-Pedic mattresses were to be delivered on Saturday, December 13, 2025. I received a call at 6:00 PM informing me that they would not be delivered that day. The Logistics Manager told me he would call me on Sunday, December 14 to let me know what time to expect delivery on Monday. He never called.
I called him Monday, December 15 and he still could not tell me when the mattresses and frames would be delivered. It is 6:35 PM on December 15 and I have yet to receive any notification as to if and when they will be delivered.
User's recommendation: NEVER buy anything from Costco that requires "White Glove Delivery"!
Spring, Texas
Resolved: Membership
Phone Call Disconnected while waiting to submit credit card number. #####××××× This is crazy and a waste of time
User's recommendation: Call customer back - verified phone #
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Deceptive advertising Online
- - I bought online a bed and frame shown as Marina Del Ray bed.
- - The image showed bed with frame, but the fine print says it's only a frame and costs 700.
Online, I bought a bed and frame, shown as Marina Del Ray bed with a picture of the bed and frame. I didn't read all the fine print saying it's just a frame.
So why didn't the picture call it a frame, instead of a bed? 700 dollar frame.
- Very few
- Delivered broken television in open box
Preferred solution: Full refund
User's recommendation: Buyer beware of this companies on line practice.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Ohio
Store number 0625. On May 5th, I was at...
Store number 0625.
On May 5th, I was at the gas tank filling up my car. I threw a few things away while waiting.
After the pump kicked off, I threw something else away in another trash can. When I got in my car, I couldn't find my Citi Bank visa card. I looked everywhere in my car and then got out and proceeded to dig through the trash. [PERSON_NAME], one of the employees working at the pumps asked me what was wrong.
I told him I couldn't find my visa card, and I think I threw it away. I'm just not sure which can I threw it in. He had me pull my car out of line and park it in a regular spot so the pump line was opened. [PERSON_NAME] proceeded to look through the trash can.
He put on gloves and pulled the bag out. No card. He went to the other can and did the same. When we had just about given up, he saw the card in the bottom of the bag.
[PERSON_NAME] pulled it out and cleaned it off for me. I could not believe someone would go to that much work to help me.
He is truly an outstanding employee. I want everyone to know what a great person he is and a valuable employee.
- Employees
User's recommendation: Let the store know about exceptional employees like Ryan.
Dallas, Texas
Faulty product
Really bad product. indoor door mat.
threads keep on coming out. I purchased the product a while back but I am very disappointed in the products.
I am going to return this at ***
Preferred solution: Full refund
User's recommendation: Please don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Garden City, New York
Hi Team, I have placed an order for a...
- - Customer asks if delivery can detach the door, bring the fridge inside, and reattach the door and handles (Order #128805****).
Hi Team,
I have placed an order for a refrigerator. Order #128805****. Samsung 32 cu. ft. Mega Capacity 3-Door French Door Refrigerator with Dual Auto Ice Maker Item 174****. My door is 30.5' wide. I found the item has a width of 29.5' when the door is removed.
So my question is, will your delivery team detach the door, deliver it inside my room, and assemble the door and handles back? Please confirm the same.
Regards,
Rashmi
User's recommendation: Give more details of delivery / assembly. Also need option for live chat. Its rediculous to send email and wait for reply in this fast paced age.
Pensacola, Florida
Not a happy customer.
- - At the Pensacola store we left with 2 receipts and no card, later getting the card from customer service, which left a poor first impression.
We recently went to the Pensacola, FL store. (Tuesday, 6/30/26) We joined about a month earlier and only left with 2 receipts, no card, no picture.
We were told, on Tuesday, to get in another line for the card.
Then we went inside to customer service where we eventually received our card. This left a very bad taste in our mouth and not a positive start to ever returning back to shop at Costco.
User's recommendation: Would not recommend a membership!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible experience today from worker and supervisor considering defamation lawsuit
The worker was disrespectful, yelled at us, then called the supervisor to back her up for shopping. There was a lack of professionalism; she talked to us as if we were doing something wrong, and the supervisor came with accusations.
- Good prices
- Lack of customer service
- Rude cashier
Preferred solution: Apology
User's recommendation: Don’t go to the Costco in beyonne New Jersey
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Port Clinton, Ohio
Tried to charge me a 30.00 fee for not using their citizenship credit card for a month!
Still not resolved!
Citi Bank charged me a $30.00 charge for not using the credit card. Don't get sucked in. [PERSON_NAME] and go to [PERSON_NAME]'s.
Preferred solution: I canceled my account and will never shop there again. They charged me a 30.00+fee for not using the citi credit card during the month. I plan to warn everyone
User's recommendation: Don't get a Costco citizen credit card. They charge you for not using it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerToxic Food and Nutritional Supplements
- - Claims Costco sells salt, sugar, chemicals and mold-prone foods.
- - Filed complaints with iwaspoisoned.com; canceled membership, switched markets.
Costco basically sells 3 heath destroying things when it comes to food - Salt, Sugar and Chemicals not to mention mold especially on dried fruit, nuts, cheese and coffee. Im especially disgusted by the fact that they sell a non synthetic organic multi vitamin with the deceptive words organic maltodextrin on the label.
Buy ingredients not brands! Costco is nothing but a seductive contradiction attempting to disguise garbage for food not fit for consumption. Look up the Dangers of Organic Maltodextrin on the internet and decide for yourself how truly beneficial this supplement is considering the damage it does in return.
Ive not only had to return boxes of food over the years but have had to file complaints with iwaspoisoned.com for horrific amounts of mold on dried fruit and their mozzarella cheese for example. There is no longer any benefit to patronize this store, cancelled my membership and moved on to healthier markets that take public health safety seriously and dont treat their customers like the enemy because this company is definitely at war with its customers otherwise it would not scan their membership cars upon entry and stand over your head like a vulture when your check out to see if everyone BOUGHT/possesses their garbage membership card.
- Sell nothing but toxic products
User's recommendation: Cancel Costco - Buy Ingredients Not Brands
Concord, California
Renewed questions
The renewal was process in June , why did I get an email saying it would be taken out of my account in july
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get to a person to talk to about my membership! I have never been notified if I actually have an account and membership I have received nothing from Costco informing me about my membership or I
- - They took my money but left me unsure of membership.
- - Communication varied by customer, causing confusion and making the process unreliable.
They could certainly correspond in a different way to each customer! I certainly am not pleased or very happy with this process They received my money with no problem but left me in a bad situation not knowing if I actually had a membership or not. This really does not seem like a very reliable and informative way to handle their business NOT PLEASE AT ALL!!!
- Would be nice if i had my membership
- No communication or customer service representatives
Preferred solution: If I have a membership I would like for it to be activated and started with a date of now
User's recommendation: Be careful what you do with this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Dear Costco Team, We are following up...
- - The POD sticker has an incorrect PO number; a corrected sticker with the accurate PO details is needed to proceed with payment.
Dear Costco Team,
We are writing regarding Delivery #*** (Load #***).
The POD sticker provided to our driver contains an incorrect PO number. To proceed with payment processing, we require a corrected POD sticker with the accurate PO details.
Kindly provide the revised sticker at your earliest convenience.
North Bergen, New Jersey
Question about upcoming delivery
- - Washer and dryer delivered on time.
- - Washer door reversed.
- - Dryer door reversal and installation are scheduled.
My washer and dryer were delivered on time. The doors were to be reversed on the washer and dryer.
The delivery team ([PERSON_NAME])were able to reverse the washer door. They will have to return to install the dryer.
I had to install a cut off valvre for the gas line. They will return on Wednesday to reverse the dryer door and install it.
Everyone has been very helpful in completing this job.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Commack, New York
Out of stock.?
I have been using the *** make up removers for years I was told they r discontinued I am upset when u have a good item and u stop carrying it
- Stand behind their products
- Taking away items
Preferred solution: Bring back the Kirkland make up remover wipes wipes
About
, , , ,
Costco Wholesale Corporation is a large membership-only warehouse club. It was founded by James Sinegal and Jeffrey Brotman in July 1976. Its headquarters is based in Issaquah, Washington, United States. Costco Wholesale specializes in retailing a wide selection of merchandise including arts, computer software, home appliances, hot tubs, and jewelry. The company owns more than 700 warehouses in the United States, Canada, the United Kingdom, South Korea, Australia, and other countries. Most warehouses have gas stations, pharmacies, and garages. Available payment options are Visa, MasterCard, Discover, and PayPal. Buyers can also use Costco Cash Cards. Costco Wholesale Corporation accepts returns within 90 calendar days of purchase for a full refund.
Costco is ranked 68 out of 1259 in Supermarkets and Malls category
USA, Worldwide, Europe, Canada, Other
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Thanks for this information! Also, I found out if you plan to close your membership with Costco and if you have an Everywhere Citi Card or vice versa will be closed also. Which you will take a hit to your credit score..