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Most Helpful
First, don't think that ordering furniture from Costco is like ordering any other merchandise. It's a completely different beast. You will be left at the mercy of the manufacturer and the shipping company and Costco WILL NOT HELP YOU. You may love a piece of furniture...
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11 comments
Anonymous
#1724702

You shouldda just went and picked up some of furniture that the Salvation Army didn't want. You probably could have asked them and they would have told you where you could get some free furniture. And the previous owners of the furniture would be grateful to you for taking it away for them.

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Review
#492753 Review #492753 is a subjective opinion of poster.
Loss
$1800
Tags
  • lifestyle solutions
1.0
Details
Costco - Customer Service is NOT King Here Unfortunately.
I would prefer to write a glowing review of Costco as I typically have a good experience here for a warehouse store, however today’s was an incredibly difficult day for me to leave the store calmly. I spent several hours shopping today, and had a cart that was...
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Review
#1708480 Review #1708480 is a subjective opinion of poster.
Service
Costco Manager
Pros
  • Tammy
  • Products
Cons
  • Customer service
  • Conflict & issue resolution
  • Emmet - store management
Reason of review
Poor customer service
Preferred solution
For someone in management to offer solutions to a problem they created, take ownership of that, and provide solutions in a way that conveys a genuine desire to set things right with the customer.
Tags
  • Store Management
  • Poor Business Ethics
  • Store manager
  • Customer Treated Really Bad
  • Dismissive Attitude
  • Dismissive Behavior
  • Poor Resolution Practices

Costco - Don’t buy appliances. They do not stand by the products they sell

1.4
Details
Brand new Samsung washer does not work. Never been used. Need to have at least 3 repairs carried out before it will be replaced. Expensive product. Terrible customer service. Wait times to speak to anyone us around 1 hours save your money. Buy local if you can. At least you will have someone to talk to.
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Review
#1705732 Review #1705732 is a subjective opinion of poster.
Product
Samsung Electronics Washer And Dryer Combination
Pros
  • Normally a great value with excellent return policy
Cons
  • Not any more
Reason of review
Damaged or defective
Loss
$2500
Preferred solution
Full refund

Costco - Find another store

1.8
Details
The costco store at Hayden in Scottsdale had Donald Trump Jr. today. The mission/vision statements of this organization say they want to be neutral free of politics. I called both the national headquarters and Scottsdale and was treated with little respect. They totally blew off the complaint.
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Review
#1705483 Review #1705483 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Horrible customer service
Reason of review
Poor customer service
Tags
  • Poor Cutomer Service In Costco
3.9
Details
During shopping at our local Costco, I was in the check out line and witnessed a lady use some pretty disturbing language toward the cashier! The cashier asked the lady to repeat her choice of words directed at him a couple times, but refused ( CAUSE SHE SHOULD BE...
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Review
#1705324 Review #1705324 is a subjective opinion of poster.
Service
Costco Manager
Pros
  • Quality is number 1
  • Wide variety of products
  • Great service in store
Reason of review
Questionable Conduct
Preferred solution
Let the company propose a solution
2.4
Details
Picked up a bottle of wine thinking it was $12.99. Got home and found that I had been charged $39.99. Took the bottle back and was refused refund. Talked with both supervisor and manager at the Brighton Michigan Costco who had apparently not taken the "customer...
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2 comments
Anonymous
#1776513

Was the wine opened?

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Review
#1705153 Review #1705153 is a subjective opinion of poster.
Service
Costco Manager
Pros
  • Products and prices
Cons
  • Lousy customer service
Reason of review
Poor customer service
Loss
$27
Preferred solution
Price reduction
Tags
  • warehouse

Costco in Lehigh Acres, Florida - Make my own roast chicken Check for if fully cooked as soon as you get home

1.5
Details
Preparing dinner and cutting up Costco chicken. Gulf coast mall area fort myers Fl. Breast meat ok. Raw around thigh bones. Bloody Now cooking it in oven. Doubt I will buy again.
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Review
#1704719 Review #1704719 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$5
Preferred solution
Let the company propose a solution
Tags
  • Food Not Cooked Correctly

Costco in Manhattan, New York - Renew

5.0
Details
I renewed my Costco Benfits . Didn’t change left the same
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Review
#1703272 Review #1703272 is a subjective opinion of poster.
Reason of review
Good customer service

Costco in West Palm Beach, Florida - Unhappy with a great company

4.4
Details
you can get a pc delivered in 2 days but try and get some help with it that's another story i waited on the telephone for 45 min and was told i would be better off if i left my name and telephone number and they would call us back well they did 4 hours later
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Review
#1688453 Review #1688453 is a subjective opinion of poster.
Service
Costco Technical Support

Costco - We purchased a complete set of Samsung kitchen appliances refrigerator,dishwasher, microwave,dishwasher and micro wave sechuled delivery for a week later

1.0
Details
The microwave was broken after 3 times out with the same broken microwave they said they will take care of its was on the phone today for 1 hour 3 minutes 35 seconds put on hold 6 times for 4 to 7 minutes my wife has taken 4 days off work Costco never even called today to cancel the appointment today set for 10 to 12 this morning having had to miss a doctor appointment this is the worst service I’ve ever seen form any business
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Review
#1687385 Review #1687385 is a subjective opinion of poster.
Cons
  • Crappy service and no resolution
  • Dog fecal matter
  • Person would be a moron to put up with this kind of treatment
Reason of review
Poor customer service
Preferred solution
Price reduction

Contact Costco Customer Service

Mailing Address:
Costco Wholesale Corporation
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

Costco Products and Services Reviews

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Costco in Royal Palm Beach-West Jupiter, Florida - Most items are overpriced

1.0
Details
Comparing various prices in the field of groceries about 90% of them are overpriced compared to prize on Amazon, or Aldi. Some differences go up to 20% In addition should you lost to forget you Costco card, you are treated like a criminal as no cashier will check you out until you go to the customer desk and present your identification, wether you pay cash or cards. They just don’t even start check out and are rude to you. So much for PR from Costco. I don’t know of any store treating you like that.
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1 comment
NostalgicEmperorTamarin759
#1767812

They want you to be a member moron

Review
#1684431 Review #1684431 is a subjective opinion of poster.
Cons
  • Prices and service