Costco Reviews

I ordered a day ahead 30 chicken bakes to be picked up at 5:45 PM. $130.

I got there at 5:55 PM and the order wasn't even started. No one at the food court could explain any reason or what they were doing about it. I found the general manager and he said, 'Let's talk to the food manager.' The food manager said they were still in the process of making chicken bakes and if they cooked them, they were only good for 15 minutes after. I told him that is why I gave you a timeframe that I would pick them up at 5:45 PM.

Don't make excuses. He didn't even apologize. He left and the general manager didn't even apologize; he just said, 'Well, hurry and get them done for you.' That's it. By the time I got the chicken bakes, it was 50 minutes past the designated time (6:35) that I had asked for them to be ready.

When the food manager handed me the four pizza boxes with the chicken bakes inside, he said, 'Here you go.' Again, never an apology. When we got to our event and opened up the boxes, the chicken bakes were on top of each other, stuck together, and many burnt. Some in separate bags (must have run out for the rest). Such poor customer service by Costco, and no apology.

When you order ahead of time and give a time of when you will pick up those food items, you would expect that they would be ready. Not almost an hour later. We have ordered from multiple food restaurants such as Café Rio, Panda Express, Chipotle, BJ's, Firehouse Subs, Chick-fil-A, Jersey Mike's and have never had this issue!

The food was ready and on time. The Costco in Woodbridge, VA needs to get their act together!

My wife and I just moved into a new house and ordered a refrigerator, washer, dryer, and two Tempur-Pedic mattresses and ergo frames from Costco.com. The total purchase was $9,758.70.

Everything was to be delivered by December 13, 2025. It is now December 15, 2025 and so far nothing has been completely delivered and to make matter worse, I don't even have a firm delivery date.
The first delivery consisted of the refrigerator, washer, and dryer. Two delivery men, who both reeked of pot smoke, showed up to install the appliances. The first appliance they brought in was the refrigerator, I told the man operating the appliance dolly to be careful not to hit the overhead door frame.

He hit it anyway and never even said he was sorry. The White Glove Delivery in this case consisted of only attaching the water line and plugging the refrigerator into the electrical outlet. None of the packing materials were removed, no shelved inserted, etc as described in the White Glove Delivery information. In the meantime, they unboxed the washer and dryer and found that both were dented.

Costco Logistics offered a discount but I refused. They loaded up the dented appliances away and left. Costco send an email informing me that the replacement would be delivered on Tuesday, December 16, then texted me that I needed to schedule the deliver that had already been scheduled. This was due to Costco's mistake.

Costco has yet to confirm when the appliances will be delivered.
The two Tempur-Pedic mattresses were to be delivered on Saturday, December 13, 2025. I received a call at 6:00 PM informing me that they would not be delivered that day. The Logistics Manager told me he would call me on Sunday, December 14 to let me know what time to expect delivery on Monday. He never called.

I called him Monday, December 15 and he still could not tell me when the mattresses and frames would be delivered. It is 6:35 PM on December 15 and I have yet to receive any notification as to if and when they will be delivered.

Concern About TERRA DELYSSA Organic Extra Virgin Olive Oil & Refund Request

Hello Costco Customer Service,

Im writing regarding the TERRA DELYSSA Organic Extra Virgin Olive Oil I purchased from your warehouse. After seeing ConsumerLabs report stating that this product may not be fit for human consumption, I stopped using it.

Around the time I began consuming it, I started experiencing skin rashes.

I cannot confirm the cause, but I wanted to report this as a potential safety concern.

I have already consumed most of the bottles, but my last one is only about 10% used. I would like to request reimbursement for the bottles I purchased and ask that this issue be reviewed.

Thank you for your help.

Sincerely,

Nathanael Regassa

Mbr# 112031****68

Have been disappointed with its customer service for immediate family members and would like to share the details as a warning for others. There are 2 issues here:
A.

Children living in the same household are not able to use the parents membership to get items at Costco. (I.e: your 16, 17 year old or college age child living with you is not able to run up to Costco to get a few items if you are at work or tied up with other tasks at home.)
B. Children who live with you, but are out of town, such as with college or on a road trip, are not able to use Costcos automotive tire services to address issues (I.e such as for tires), even if they are paid for, without the actual member being present.
The details:
A. Costco only provides 2 memberships for a household (I.e one to each spouse).

This limitation does not support the reality of busy households where the whole family, including dependent children living at home, may be relied upon to handle shopping tasks. Many families depend on older childrenoften high school or college-aged individuals to run errands, including trips to Costco. The inability to provide them with their own membership card creates unnecessary inconvenience and frustration.
While I understand Costco may have concerns about card-sharing, its important to note that Costco now checks photo IDs at the entrance. This should sufficiently deter abuse of the membership system.

Dependent children with valid drivers licenses displaying the same residential address as the primary membership holder should easily meet any verification criteria while also maintaining the integrity of the membership policy to have their own membership card under the primary card holders.
This issue was written in a letter to Costco headquarters over a year ago without any respionse.
B. Another disappointment with Costco we experienced was with their automotive tire services. If your vehicle or your childs vehicle has (in this case) tires installed by Costco none of their warranty services willtravel with the child if they are away with the vehicle. For this specific case, tires were purchased at Costco near home and then later rotated at that same Costco.

The vehicle used by the child who is out of town for college, and they had an issue which required another Costco to check the wheel balancing for a rotation that was performed just 3 weeks earlier.

This other Costco said they needed the actual member to be present in order to conduct the service, despite having the actual receipt of the work done. The child and member (parent) was about 5 hours away from each other.
Neither of these issues is asking much for Costco to honor dependent older or adult children living in the same house as the parents- card holders or to honor vehicle service warranty for these same children.

Costco's QR-code check-in system at its Newark, California Optical Department raises serious fairness and ADA accessibility concerns.

On July 30, 2026, I arrived to pick up eyeglasses. One woman was already waiting, making me second in line. Costco had replaced its paper ticket system with a sign requiring customers to scan a QR code. The sign listed no alternative for people without smartphones or for disabled customers unable to use the system.

Neither the woman nor I scanned the code. A third customer arrived, apparently scanned it, and was immediately served ahead of both of us. I objected because customers should not lose their place merely because they did not or could not scan a QR code.

The system creates an obvious problem: a disabled customer could arrive first but repeatedly be bypassed by later customers who scan the code. In theory, that person could wait indefinitely. Not everyone owns or can operate a smartphone, particularly some senior citizens and people with disabilities.

I raised the issue with the warehouse manager, who said she would forward my concerns to Costco's corporate offices. I also pointed out that Costco's returns and membership departments use ordinary first-come, first-served lines without requiring QR codes.

The ADA generally requires businesses open to the public to provide reasonable modifications and meaningful access for disabled customers. A QR-code-only system with no clearly identified employee-assisted or non-digital alternative raises serious questions about whether Costco is meeting those obligations.

Costco should reinstate its accessible paper ticket system or provide an equally effective alternative. At minimum, employees should be instructed to register customers who cannot use the QR code while preserving their actual place in line.

The basic question is simple: Why should someone who arrived first lose their place merely because they did not scan a QR code?