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1.7
Details
I called and left a message for a consultation. After 2 weeks with no reply I had to call again. Set up a date with the salesman. He didn't show up after I had taken time off work. Called again. The manager said he would come out. He did, measured and said he'd get...
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9 comments
Anonymous
#1725383

Terrible terrible terrible customer service. 1-800 does not work from my area (just outside Toronto) and when Costco calls them to tell them to call me they still have not almost 3 weeks later. My doors have never closed properly!

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Most Helpful
Review
#1090663 Review #1090663 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Windows and doors
Reason of review
Order processing issue
Loss
$1100
Preferred solution
Full refund
Tags
  • Costco Windows And Doors

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Verified Reviewer

Costco review in Las Vegas, Nevada: Groceries

3.6
Details
I go to this store every 2 weeks or maybe less, whenever it's necessary. I have been their client for more than 2 years and I could say I haven't experienced any problems at the moment. I just go and buy whatever we need at home.
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Review
#1723334 Review #1723334 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Fair pricing
Tags
  • Costco Products

Costco review in Mckinney, Texas: Do not purchase Citi Card

I was promised 8% APR when signing, I am now paying 26.74% UNABLE TO GET AHEAD IN MAKING PAYMENTS.
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Review
#1723218 Review #1723218 is a subjective opinion of poster.
Pros
  • Great value store itmes
Cons
  • Poor sales of their credit card
Reason of review
Not as described/ advertised
Loss
$1100
Preferred solution
Price reduction
Tags
  • Item Availability

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Verified Reviewer

Costco review in Clifton, New Jersey: Bad service at tire center

1.0
Details
I bought 4 tires at the Costco at Clifton NJ. The lady helped me told me that I don’t need to wait in line next time I came back for the tire rotations. I just need to come to the counter and it only takes couple of minutes. I came here today for the tires rotation. The lady at the counter treated me like a trash. Yelled at me and told me that no one here ever told anyone that no need stay in line for tires rotation. I tried to explain to her that I had no problems staying in line. But she didn’t listen and kept yelling at me and not listening.
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Review
#1721815 Review #1721815 is a subjective opinion of poster.
Service
Costco Tire Installation
Pros
  • Price and product quality
Cons
  • Bad bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details

Update by user Nov 27

I've spoken to Erica Johnson from CBC go public, and also spoken to Global News. They will be following up with Costco if I don't get a resolution.

Original review posted by user Nov 27

I ordered a tv worth over $2000.00 online. Apparently their courier delivered it to our front porch, without ringing the...
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4 comments
Anonymous
#1784447

This is illogical. The unit was paid for "Online" ...did the person use a credit card for the order? Seems so, and if so the card company needs to file/start a dispute immediately.

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Review
#1717335 Review #1717335 is a subjective opinion of poster.
Service
Costco Delivery Service
Pros
  • Costco the store
  • Generally i like most things
Cons
  • Customer is out of luck if order is lost
Reason of review
Problem with delivery
Loss
$1500
Preferred solution
Full refund
Tags
  • Costco representative
  • undelievered order
  • Poor Company Ethics
  • Terrible Customer Serivce
  • Costco taking no responsibility

Costco review in District 1, Maryland: Check gift cards for exceptions

1.5
Details
beware of honey baked gift card at costco as you can't use the coupons from honey baked ham with gift cards ,what a ripoff
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Review
#1717131 Review #1717131 is a subjective opinion of poster.
Product
Costco Gift Card
Reason of review
Not as described/ advertised
Loss
$5
Preferred solution
Let the company propose a solution

Costco review in Arlington, Virginia: Change of delivery address

Tried to ship my order to an address other than mine. Couldn’t do it.
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Review
#1714417 Review #1714417 is a subjective opinion of poster.

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Verified Reviewer
1.0
Details
On October 28, 2019, my husband brought our 2013 Mini Cooper Paceman into the Costco Tire Center for what should have been a simple tire rotation. This was not the case, as extensive damage was caused by the tire technician. I am very disappointed as to how this was...
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Review
#1713280 Review #1713280 is a subjective opinion of poster.
Pros
  • Employees lead us to believe we would be reimbursed
Cons
  • False promises by employees
Reason of review
Damaged or defective
Loss
$3
Preferred solution
Full refund

Costco review in Saint Paul, Minnesota: Service was terrible never again.

5.0
Details
the manager was very rude to the lady in front of me, I had to step in . he was raising his voice at here I told him please don't yell at here, he just walked away . even the cashier said sorry about that. they lost myself and her as customer.
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Review
#1711662 Review #1711662 is a subjective opinion of poster.
Service
Costco Manager
Reason of review
Poor customer service

Costco review in Scarborough, Ontario: Shop elsewhere

3.4
Details
I hate the congestion in the store, long line ups, no parking, food samples blocking aisles,brain dead shoppers blocking aisles, gas bar, check your receipt, etc., etc. Build more stores !!!!
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Review
#1711482 Review #1711482 is a subjective opinion of poster.

Contact Costco Customer Service

Website:
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Costco review - Customer Service is NOT King Here Unfortunately.
I would prefer to write a glowing review of Costco as I typically have a good experience here for a warehouse store, however today’s was an incredibly difficult day for me to leave the store calmly. I spent several hours shopping today, and had a cart that was...
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1 comment
Anonymous
#1785768

You found out the hard way: just buy the stuff and put it in your car. Problem solved.

Review
#1708480 Review #1708480 is a subjective opinion of poster.
Service
Costco Manager
Pros
  • Tammy
  • Products
Cons
  • Emmet - store management
  • Conflict & issue resolution
  • Customer service
Reason of review
Poor customer service
Preferred solution
For someone in management to offer solutions to a problem they created, take ownership of that, and provide solutions in a way that conveys a genuine desire to set things right with the customer.
Tags
  • Store Management
  • Poor Business Ethics
  • Store manager
  • Customer Treated Really Bad
  • Dismissive Attitude
  • Dismissive Behavior
  • Poor Resolution Practices