Costco

I have been a member since 2015. It is impossible to speak with a person at their customer phone number anymore, its just a continuous loop.

In September, I responded in writing to my paper renewal notice . I wrote that as a senior I can no longer afford 65.00 annually. I wrote Sam's Club has a 20.00 senior membership. My membership wasn't scheduled to expire until NOV 30.

But Michael P who received my response thought it would be funny to CANCEL my membership OCT 1. I never said cancel it- my membership was paid up until NOV 30, 2024 and I fully intended to use it until it expired. I thought they might want to know why I wasn't renewing in hopes Costco might create a Senior Membership, but instead Michael P decided to punish me for not having enough money to afford this anymore. In his eyes I was insignificant because I'm now a senior citizen .

What a cruel thing to do. Unaware that Michael P had shut down my membership , I went shopping on Saturday Oct 5th. My card wouldn't work , the line was backing up behind me. People were staring .

I almost started crying in the store . It took 30 minutes to get my membership reactivated and all the while I got questions as though it were somehow my fault - like did you lose your card ? did it already expire ? etc ...

I guess my decision to go to Sam's Club is a good idea after all.

*Update - On Oct 7, at 11:17am CST I spoke with Heather from Costco's Corp Offices at phone number 425-313-***5. At that time she promised to extend my membership until end of January . She never did anything . Still set to expire Nov 30th.

So apparently Costco's answer to my legitimate concern is " don't let the door hit you on the way out . Yet another example of the Age Discrimination they practice at Costco.

**Final Update --On Oct 26th I cancelled my membership , received a cash refund for the annual fee and walked out .

P.

S. - The door didn't hit me and I will be spending that cash and more somewhere else for Christmas.

Costco Churchill Road - not good. Since the scanner has been installed for entry, it's hard to get in with the line up of people with large shopping trolleys.

The shopping trolleys are too big for me as I'm only 4ft 11inches. Then, when going through self-service checkout, I'm told I have to pick up an 11 kg cat food bag to scan. There's no help for the elderly as I'm close to 70. Policy, policy that's all I heard.

Policy change, go over to the other side, I was told. Why then do they have self-serve and no mobile scanner reader available? It's a laugh.

Poor management. I will not be renewing my membership when it runs out and I will not recommend Costco to anyone.

I tried to find an E-mail address at Costco to send you this request to but it says you have no e-mail address for customer service but in my opinion you should since I did call and it did not help.

I was visiting in Ohio and got the Kirkland Jerky Treats chicken recipe in the blue bag Item number 163**** at the Avon, Ohio store. I live in Naples, Fl and our Costco does not carry them.

My daughter went back to the Avon, Ohio store today to buy some treats to bring when she visits this week and was told they do not carry them anymore or for the foreseeable future. Weird since when I called the corporate office they said they were a new item and would probably show up online soon. He gave me the Vendor number and I called there since he said they may know of a store closer to me that carries them. They told me to contact my local store manager to see if he could order them but I am sure those decisions are not made at a local level.

Can you tell me why a new item would be discontinued already? I have a very fussy dog and was shocked that she liked these. I tried other treats from Costco and she wont touch them. I would appreciate help to find these.

Are they really going to be online? If so I can order them no problem but so far they are not online as of today.

This is very disappointing. Please update me what is going on with the treats.

Sincerely,

Robin Wagar

Lady named Robin treated me like a common criminal on trial today at the Shelby Twp, Mi store bc we bought a gaming computer 11 months ago and it broke. The manufacturer had to install a new cpu and I wanted to be reimbursed what I had to pay the UPS store to ship it to manufacturer $233.00 smh.

The lady pulled up my account and started questioning me about previous purchase & returns and then accused me of abusing their return policy and then went as far as to say Does your son keep breaking the computers. She got so personal with me making accusations on me and my adult son which no mother wants anyone digging out their kid. So as Ive been hearing everyone saying how Costco is changing, they sure are bc Ive been a loyal Costco customer with an executive membership and she had me so upset I cried as soon as I got back to my car. She also said she was going to put notes on my account so that we cant return this computer which cost $3,000.00 and I buy stuff like this bc of Costcos wonderful return policy.

The cpu broke among other things. I followed their process to get it fixed so Im not sure why she felt the need to go to that level and not only was I crying it upset my family when I told them. I have struggled with memory so her quizzing me on past purchases was embarrassing and it upsets me when I cant remember stuff. Thanks Robin you were successful if upsetting me and having me in tears was your goal and scolding me like a common criminal.

Why dont you look at the amount of money Ive spent there and I pay for the executive level membership.

Well Im done with Costco after decades of being a member theyve crossed the line. I have to worry more about my mental health then be made to feel like some sort of theif after I spend $3grand on a computer and after only 11 months it breaks.