Wanda A Shs

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Verified Reviewer
| map-marker Pooler, Georgia

Sweet heat trail mix

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Costco - Sweet heat trail mix
I'm writing in reference to one of your products. SWEET HEAT TRAIL MIX. Why do you have such a awesome product then STOP with it. I haved experienced this a few of your products. But this one hurts. It was out for sample one day I was in there i tried it and fell in love with it. Went and bought another bag the next day. The next time I went to get more there was none. Please bring this BACK.
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Pros:
  • Great shopping
Cons:
  • Not keeping some great products

Preferred solution: Put it back in tge store. PLEASE

Tiffany T Udq

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Scam website, it’s an indian

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Costco - Scam website, it’s an indian
Costco - Scam website, it’s an indian - Image 2
I lost 2920 on him, they have a false track number, I went to the police They have fake invoices with signature of the manager but to name of it. Please dont
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Loss:
$3200

Preferred solution: Full refund

Carol D Gok

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Verified Reviewer
| map-marker Toronto, Ontario

Bug in food

Costco - Bug in food
Costco - Bug in food - Image 2
Costco - Bug in food - Image 3
I bought the Diane peaches and 1 jar has a bug in it. This was bought in Kingston Ontario Canada. I would like to know what can be done about it as the store is 1 1/2 hours away from where I live.
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Featured
Brooklyn M Yux

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Refund Spoiled Ground Beef

Costco - Refund Spoiled Ground Beef
Costco - Refund Spoiled Ground Beef - Image 2
Costco - Refund Spoiled Ground Beef - Image 3
Hi. I purchased 6 pounds of ground beef yesterday 12/29/23. It was $25.10. When I opened it up the ground beef was spoiled and brown. I try to cut the brown pieces out but all underneath the top layer was spoiled. I was hoping that I could get a refund. The packaging was deceiving because the top layer looked fine, but it was brown all underneath.
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Loss:
$25

Preferred solution: Full refund

2 comments
Guest

First time buying ground beef?

Guest
reply icon Replying to comment of Guest-2516234

My first thought, too.

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Viviano Ibg

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Verified Reviewer
| map-marker Naperville, Illinois

Poor product packaging

Costco - Poor product packaging
Costco - Poor product packaging - Image 2
We recently purchased 6.6 lbs of center cut pork chops what we got was 3.2 lbs the rest was excessive fat and unediable meat. They packaged it so none of the really bad pork was face up. I've been a member for over 30 years 21 with current membership. started at the kirkland store never had this happen b
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Pros:
  • Normally a great value with excellent return policy
Cons:
  • Sometimes they make mistakes

Preferred solution: Apology

User's recommendation: do not trust the packaging.

Diana R Esr

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Verified Reviewer
| map-marker Carolina, Puerto Rico

Garantía extendida

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3/23/24

Estimado equipo de atención al cliente de Costco y gerenciales

Espero que este mensaje les encuentre bien. Me dirijo a ustedes con respecto a un tema que me preocupa: la validez de mi garantía extendida por 5 años para [Laptop Dell Inspirion].

Recientemente, me he encontrado con discrepancias en cuanto a la duración de mi garantía, lo cual ha generado confusión y decepción.

Inicialmente, al contactar al servicio de garantía del seguro , se me informó que mi garantía había expirado. Sin embargo, tras una llamada a Costco para obtener más información, fui informada de que aún me quedaban meses de cobertura según los registros de su sistema.

La diferencia de información entre ambas entidades me llevó a acudir personalmente a una de sus tiendas, donde lamentablemente recibí respuestas contradictorias. Mientras que en una instancia se me aseguró que contaba con 5 años de garantía extendida, en otra se me indicó que solo tenía 3 años y que la garantía ya había expirado.

Esta situación me ha dejado desconcertada y decepcionada, especialmente considerando que al adquirir la garantía extendida, confiaba en que estaría cubierta por un período de 5 años, como lo indica la garantía extendida.

Que significa garantía extendida;l uego de finalizar la garantía del fabricante comienza la del seguro

Después de investigar en internet , me percaté de posibles cambios en la política de garantía, lo cual podría explicar esta discrepancia. Sin embargo, si estos cambios afectan mi caso específico, considero que debería haber sido notificada al respecto, como cliente y socia de Costco.

Por lo tanto, solicito su ayuda para aclarar esta situación y honrar la garantía extendida que adquirí de buena fe.

Como consumidora responsable, estoy comprometida a informarme adecuadamente sobre mis derechos y a exigir el cumplimiento de los mismos.

Agradezco de antemano su atención a este asunto y quedo a la espera de su pronta respuesta y solución satisfactoria.

Confío en que juntos podremos resolver esta situación de manera amigable y transparente.

Atentamente,

Diana Roman

Socia

Mbr# 111991****60

Como socios de esta institución Costco exijamos se nos envíe notificación cuando surgen cambios en las políticas

Espero mi caso ayude a orientar a otros socios. Gracias por este espacio.

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User's recommendation: Leer garantía

Christopher C Okh
map-marker Raritan, New Jersey

Tire Rotation

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Costco - Tire Rotation
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Costco - Tire Rotation - Image 3

Appointment for my truck to rotate my tires at the recommended mileage.

Mentioned to the sales person to please have the technician adjust tire pressures to the manufacturers specifications of 60 psi for the front tires, and 80 psi for the rear. After driving home 3 miles into the trip, my low tire pressure monitoring system lit up showing roughly 57+61 psi in the tear tires 79+81 psi for the front.

Opposites of what I asked for specifically.

10 miles to home and I physically checked with my gauge each tire. All were as noted above. Called Costco and complained that this happens every time I go there with my truck.

This morning had to correct each tire as outlined my the manufacturer. Tried looking up complaints through Costco but there doesnt seem to be a link for that.

Consumer beware at this Flemington NJ store.

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Preferred solution: Someone with authority call me and tell me this will be addressed.

User's recommendation: Check tire pressures before leaving

James W Nkr

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Verified Reviewer
| map-marker Mount Prospect, Illinois

Banned from store 999 N Elmhurst Rd, Mt Prospect, IL 60056

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Updated by user Apr 01, 2024

I would rather, I think once is enough, not including the other times I have have shared my experience.

Updated by user Mar 23, 2024

Costco is a Horrible company, they staff stupid, ignorant, self-righteous people with any accountability from their conduct and verbally abusive people with very bad attitudes. I spoke with a Marco at the Schaumburg IL location and when I had inquired about my...

Original review Mar 20, 2024
I have a complaint to file regarding a banned statues that was placed on me. I had been applying for employment with Costco and have applied more than 87 times throughout the past 5 years and received no answer.

Last week I walked my local Costco and was told that I have been banned from the store for a violation, theft? in 12/2014. For the record I have never stolen anything from Costco and I recall that I was grabbed by security and falsely accused.
I asked what did I steal? and show me the proof, they did not produce any evidence of this claim and after 20-30 minutes security through a package of underwear...

They snapped a photo without my consent and I remember they made me sign a statement, which I stated, I NEVER STOLE ANYTHING and they laughed and mocked me. I was a paid member for many years with Costco, have been since the store opened and have been a great customer, spent thousands of dollars and all of sudden, I am accused of stealing ? Security said, Too bad !
Sincere then I have been banned for something I didn't do and I no recollection of being banned.

Please intervene and remove the ban, and let me become a member once again.
Regardless of what these liars have claimed and I have been falsely accused I think there has been sufficient time to life the ban and start fresh. There is no reason to continue to punishing me and which Costco has for 10 years.
View full review
Loss:
$100
Pros:
  • Great selection and good prices
Cons:
  • Horrible customer service

Preferred solution: Apology

User's recommendation: You're better off as a shopper, but watch your back. The so-called security are untrustworthy and very shady.

Tiffany T Udq

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Verified Reviewer

Scam loose your money

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I spent 2150 EUR to transport a dog from USA to Romania, didnt get the packcage and lied to me that the driver was stopped in a city near to me saying I have fake documents. I called the police station and said no police car was on the road and nobody was stopped. Instead the innnovel express said they will negociate will police and need to pay another 500$. Lie! don t use that company, it's all scamm
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Loss:
$2150
Pros:
  • I don t know

Preferred solution: Full refund

jenny e Mmf

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Verified Reviewer
| map-marker Little Rock, Arkansas

Overcharge taxes and fees

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Charged an additional fee for the hot dogs! What up with that, another way to raise prices. Customer service is non existence for these tough questions. And then ... taxes are not charged consistently. I'm thinking bad AI or data entry.
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Pros:
  • Elite status
Cons:
  • Not budget friendly

Preferred solution: Full refund

User's recommendation: Not impressed

Julia B Nwx
map-marker Colorado Springs, Colorado

Horrible training and customer service

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Costco detailed complaint

On 6/11/23 Sunday, My husband, myself and my PSD (psychiatric /

medical) service dog tried to enter into stafford costco wholesale

store. We are current existing members who have visited their many

times before with my medical & psychiatric service dog.

We were never

denied access to enter the building until this day. My dog was fully

identified as a service dog with a "service dog" vest, wearing a blue

id tag, & a card stating our rights and the legal questions to ask.

The door greeter- BK had asked those two questions which we

responded to- yes he is a psychiatric & medical service dog. Also to

answer the 2nd question- We stated that our dog Pringle's service is

to assist as a psychiatric service dog that preforms tasks that

accompany with ptsd/panic attacks. Not only that, but he also assist

medically with migraine attacks.

BK then proceeded to harass /

interrogate us with further and began asking more deeper intense

questions that were breaking the law. Bobby stated that those

questions do not meet the requirements to enter the building. BK

then said that my dog was not a real service dog and doesn't qualify

as a service dog for PTSD. He demanded me to ask my dog to preform

those psychiatric and medical tasks in front of him.

He also demanded

proof of medical documentation /certification / & his paperwork. BK

also asked to have proof of certification for service. I stated that

he was violating all of rights including; my HIPPA rights, ADA laws,

and invasion of privacy. This employee (door greeter) BK proceeded

to harass myself & my husband in front of many customers entering /

exiting the building.

Unfortunately, there was no other employees in

the area to help deescalate the situation. I stated that we will enter

to the store and go cancel our membership. He postured himself to use

his body to block us from walking into the building. He stated due to

the fact that i am not listening to his demands that he will contact a

manager.

So we waited for the manager (YR) to come who also

had no training & stated we aren't aloud to enter the building. After

this interaction we decided to walk to customer service & request to

cancel our membership (which BK denied us to do) and asked for the

highest manager of the building. At this time was Assistant night

shift manager- LG. The employees from the front desk were

well aware of us previously from our many shopping visits.

I told them

what happened and they agreed that BK and the temporary fill in

manager YR were completely wrong. LG was called to desk

and she explained that he was wrong & violated all rights. She stated

that BK is actually not trained as a door greeter that he was only

up there due to a recent on the job injury. He doesn't normally work

as a greeter so she said he needs to be spoken to & also to get

trained.

She allowed us to have access to the store. While I continued

to shop the store- I noticed that there was another smaller dog who

had a service dog vest and they were never denied access. This made me

feel targeted, discriminated & pre-judged. That evening, I contacted

costco corporate and spoke with the intake customer service

represenative- Josie who took my complaint and then filed it with that

specific store.

The complaint went to the assistant general manager

EL. The next day, he called to ask me what happened and to give

him the best of my knowledge a full description of the incident. I

thoroughly went over the incident as well as my husband. I stated that

employee not only violated all my rights but also verbally accused me

of faking a service dog and embarrassing me in front of the entire

front door lobby area.

He was listening and typing up documentation of

our call. He then said that he would speak to the general manager of

the store- GM, When I

discussed the rights and laws of the service dogs, the assistant GM (EL)

had no idea of the capacity to what a service dog was. He told me he

would let the GM know of the situation and they would take care of it.

It took a few days later to get back to me which was today 6/16

friday. When I spoke to him he stated that they will provide a gift

card for the situation.

He then proceeded to tell me that they pulled

the video tapes, interviewed other coworkers who were around, &

listened to the audio tapes. Eric became extremely defensive and

refused to take any accountability for violating all of my rights.

EL- stated we disagree on incident & that the situation did not happen as described and

that his employee was not in the wrong. He stated his questions were appropriate and meant company policies & procedures. He refused to acknowledge the

fact that their customer service was ABSOLUTELY A DISGRACE and that

they broke any laws.

He told me that enjoy my gift card and hung up on

me. This leaves to me further escalate my complaint against not only

costco for the severe lack of training on service dogs but also their

employees & upper management. Further more, this situation will have

to be escalated to regional & national corporate for the

discrimination and breaking all of my legal rights.

BK& EL were

not only rude, heartless and in denial - they violated / discriminated

against a customer with ADA accommodations. This is SERIOUS concern

for not only myself but future customers going into that store

specifically and costco.

View full review

Preferred solution: Apology, accountability, thorough training on employees and better management as well as customer service

User's recommendation: Do not recommend stafford Costco Nj

8 comments
Thomas Jnc

You wrote: "EL- stated we disagree on incident & that the situation did not happen as described and that his employee was not in the wrong. He stated his questions were appropriate and meant company policies & procedures.

He refused to acknowledge the fact that their customer service was ABSOLUTELY A DISGRACE and that they broke any laws." There is nothing in the ADA that requires Costco or any business to agree with you or state what you request here. You are expecting more than what the law requires because you are "A Pissed Consumer." Your escalation of this matter to corporate is fine. Just don't expect everyone else to sympathize with your anger level.

Deal with it on an emotionally reasonable level. And..."have a nicer day."

Guest

Is this an actual service animal that is protected by Federal laws, or is an emotional support animal. If it is an actual legit service animal, then what some delicate adult toddlers want or prefer does not even come in to play. But, if it's an emotional support animal, then they are afforded no protection under federal law.

D Gdo

Good for the greeter. I'm tired of dogs in a place that has FOOD.

Let someone else shop for you, if you can't shop without a dog. You're going to get PTSD in Costco?

Guest
reply icon Replying to comment of D Gdo

You can purchase the vest, card and credentials on line just by paying the seller. That does not mean your dog is a legitimate service dog.

There should be state registration, regulations and requirements to be designated a service dog. Sadly many people take advantage of the laxity of enforcement and bring their “pets” with then wherever they go claiming the pet is a service animal.

Guest

You get so worked up over this, and apparently are able to press the issue through several stages of outrage, but need a dog to handle panic attacks? Maybe stay home next time with a cup of tea and let your husband do the shopping.

Ragna Nok

Lady get over it and move on. Unfortunately there are many people who throw that word around “Therapy Dog” when they’re just companion pets.

Does your dog really need to be with you when shopping? Your husband was with you.

I could see if you were home alone your dog would be needed. But in a busy store I have my doubts.

Charles R Bnh

"Service Animal" acceptance has gotten out of control. IMHO, the only valid reason for a Service Animal is blindness.

And frankly, I'm not sure why the OP was surprised.

Costco is the company that started the masking BS, and refused to acknowledge/recognize medical exemptions.They simply instructed "Skippy-The-Door-Bouncer" to toss anyone who didn't comply. FYI, there are dozens of lawsuits Costco's lawyers are still litigating as a result of those HIPAA violations.

Guest

leave the dog home.

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David L Btv

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Verified Reviewer

Sorry, your out of luck.

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Costco - Sorry, your out of luck.
My wife and I purchased a Dish Washer from Costco a few weeks ago. Scheduled for them to deliver and install the D.W. 3 weeks went by before the delivery date and when it arrived the dish washer was damaged. After talking to the miserable group in customer service I was told they could not reschedule an install because they were out of D.W's. Their solution was just refund the money, they don't care about the inconvenience they caused me. So now I've missed a days work and will be without a dishwasher for the holidays. Thanks Costco, way to solve problems with your customers.
View full review
Loss:
$500

Preferred solution: Find a replacement. The product is still on there website but not available in my zip code. Hey Costco, they have these things called trucks that deliver things from place to place. How about shipping one in from another area? Duh

User's recommendation: Be prepared to be treated like a nobody

Raheel S Qav

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Verified Reviewer

Call not picked

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No body picked up the call. Appliance delivery is today and I want to about installation time. No communication.
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Preferred solution: Apology

Anonymous
map-marker Myrtle Beach, South Carolina

Ask a question

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Wasnt a pissed off concern .A concerned citizen about 2 questions Employee said she would send the info to corporate.We will see if I get a response
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Simply C

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Verified Reviewer

Membership issue

I renewed my membership on 03/07/2024 but there is no record of my payment. The store order# 109870****. What happened to my renewal payment that wa made to you?
View full review
Loss:
$60

Preferred solution: The 60.00 that I paid you applied to my membership like it should have been

Zitlaly Jpm

Horrible experience at the Hillsboro, OR location

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Went to Costco to pick up a few extra things for Christmas. My daughter was with me and she grabbed a couple of things for her dog.

I went to self checkout at first - but remembered I was purchasing gift cards and so I moved to a regular register.

Once at the front of the line - I told the checker I needed 2 separate transactions.

My daughter's stuff was first up on the belt - so I handed the checker my Costco card and my daughter pulled her debit card out of her wallet. The checker said - to my daughter - is that your card - you have to have your own Costco card if you are going to buy something, then called over here supervisor who told me - you can buy it for her on your card - and then she can just Venmo you. WHAT?!

THEN - they told me I should have had her debit card in my hand and just paid for and there would have been no issues it but because they saw it was hers they could not let me buy it. So be deceitful and lie.

Gotcha.

I was not happy - but paid for it all on my card (would have just walked out if I did not need the stuff I had and did not have the time or patience to go anywhere else).

To top off the experience - when I was done the checker started talking to the person behind me about how unreasonable I was! Talking about customers to other customers! Yikes!

My ADULT daughter lives with us (graduated from college and moved back home because the economy is so bad - in the hopes she can save enough money to one day afford a house) -

Come on Costco. A membership should be valid for all people living at the same address.

Would make NO SENSE for my daughter to get her own membership while living with us. Her address on her license is the same as mine - that should be good enough,

We spend thousands of dollars at Costco. (I have a business as well as person expenses).

I really am going to have to think about spending the amount of money that I do there - with the lack of customer care.

Won't be going back to Hillsboro FOR SURE ...we will see about the other locations but Costco really needs to re-evaluate their policies.

Insanity . Ina time when everyone is struggling - people living in the same household should be able to share a membership.

View full review

Preferred solution: Not a solution - want them to revisit the membership policy. For members of the same household

User's recommendation: Stay away from Costco!

6 comments
Guest

It seems like they were fair offering the workaround. It’s common knowledge the name on check or card must match the name on Costco membership.

Guest
reply icon Replying to comment of Guest-2453009

Pretty sure asking my to lie - or be diseptful is not a workaround that I am comfortable with. Costco - reassessing the policy for all members in the same household would seem like a much better idea.

Guest
reply icon Replying to comment of Guest-2453252

If you honestly feel that way then let your daughter buy her own card. If you feel uncomfortable with the clerk’s option, you should feel equally uncomfortable inserting your wishes on a business policy that has always existed.

Guest
reply icon Replying to comment of Guest-2453270

I agree with you. They already allow one person to accompany a cardholder, just give the cardholder the money after. OP knew the daughter couldn’t walk in on her own so why would she expect her to be allowed to pay.

Guest
reply icon Replying to comment of Guest-2453270

Business Policies should be evaluated and revised as needed to accommodate the current needs to clients/economy. Clearly - you have missed my point in all of this.

I suppose that you think that talking about customers to other customers is ok as well.... Have a nice day.

Guest
reply icon Replying to comment of Guest-2453270

"Have my daughter buy her own card" - when she just graduated from college and is trying to save money to buy a house - so living with us with no need for a membership aside from ours. When she has her OWN address- that would make sense.

Completely. Until then, if her address matches the address on my license - it makes sense for her to be able to buy what she needs under my membership. WITHOUT having to venmo between us. It not that deep.

But worth the consideration of Costco to re-evaluate their very outdated policy and allow people residing at the same address to share a membership. Period

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