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Verified Reviewer
1.0
Details
Costco review - Customer Service is NOT King Here Unfortunately.
I would prefer to write a glowing review of Costco as I typically have a good experience here for a warehouse store, however today’s was an incredibly difficult day for me to leave the store calmly. I spent several hours shopping today, and had a cart that was...
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1 comment
Anonymous
#1785768

You found out the hard way: just buy the stuff and put it in your car. Problem solved.

Review
#1708480 Review #1708480 is a subjective opinion of poster.
Service
Costco Manager
Pros
  • Tammy
  • Products
Cons
  • Emmet - store management
  • Conflict & issue resolution
  • Customer service
Reason of review
Poor customer service
Preferred solution
For someone in management to offer solutions to a problem they created, take ownership of that, and provide solutions in a way that conveys a genuine desire to set things right with the customer.
Tags
  • Store Management
  • Poor Business Ethics
  • Store manager
  • Customer Treated Really Bad
  • Dismissive Attitude
  • Dismissive Behavior
  • Poor Resolution Practices

Costco review in Phoenix, Arizona: Don't like

Costco review - Don't like
Costco review - Don't like
Costco review - Don't like
Costco review - Don't like
My issue was not resolved the issue is that I signed into the website and it signed up into a different Google and Gmail account in my Gmail account is bloodmoney728@gmail.com the phone I have is someone else's old phone StarrySquirrelMonkey286. And I have all of the emails that I sent that I was trying to get to receive my reward
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Review
#1542403 Review #1542403 is a subjective opinion of poster.
Service
Costco Manager
1.8
Details
COSTCO.COM Stinks
I absolutely never, ever thought I would be writing a complaint about Costco however, times change. I am a loyal, 20+ year Executive member of Costco Warehouses and have been purchasing a decent volume of household items, office electronics and other supplies using...
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Review
#1516756 Review #1516756 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Incompetent csrs and inexplicable online order cancellations
Reason of review
Order processing issue
Preferred solution
Use smarter systems that compare order address to previously placed orders and account information.
2.8
Details
Costco review - Concierge Service is an Absolute Joke
I bought an HP laptop in Sept 2017. After doing a forced update, I began having problems. This was Oct 9, 2018, and I called the conceirge hotline for troubleshooting. I was on the phone for 29 mins and 37 secs. The diagnostic tests indicated a hard drive problem, I...
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1 comment
Anonymous
#1587365

That complaint is far too long to read in its entirety, sorry. I think the moral of the story must be : Pay peanuts, get monkeys.

Review
#1388162 Review #1388162 is a subjective opinion of poster.
Service
Laptop Repair
Reason of review
Order processing issue

Costco review in Chicago, Illinois: Bad chicken

1.0
Details
Costco review - Bad chicken
Chicken had bug brown worm in it. My kids no longer want to eat meat. This is traumatizing. Managers seemwd to have no empathy.
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Review
#1383912 Review #1383912 is a subjective opinion of poster.
Product
Chicken
Reason of review
Bad quality
Costco review - Past due food - cheese
I found past due cheese on September 9th 2018. The cheese due date was August 13th 2018. When I informed Costco employees, I was told it was not the due date but the manufacturing date. So I did show them that was not true by comparing 2 packages of the same cheese...
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2 comments
Anonymous
#1566693

You are foolish and stupid though. First off, its *** cheese.

Literally fermented and curdled milk exposed to bacteria. Second of all the two cheeses are not the same, and they’re not expired! Those ARE manufacturing dates!

Look at the lot batch code right below the date-they’re made from two different batches! Even if it was expired, that cheese is sealed airtight, and wouldn’t start to go bad until air touched it.

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Featured
Review
#1354946 Review #1354946 is a subjective opinion of poster.
Product
Cheeses
Reason of review
Poor customer service
Preferred solution
stop taking customers for stupid and non-educated people

Costco review in Burbank, California: Cashier

Costco review - Cashier
Did shopping at Burbank Costco on 09/10. Cashier was throwing items from the cart to the top of conveyor belt In an aggressive way. Cashier: op# : 108 name: Jose D
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Review
#1352203 Review #1352203 is a subjective opinion of poster.
Service
Costco Cashier
Reason of review
Poor customer service
1.0
Details
Please, never, ever by an appliance from CostCo! Ever!
Please, never, ever by an appliance from CostCo! Ever!
Please, never, ever by an appliance from CostCo! Ever!
Worst nightmare come true! Bought a Fridge from CostCo because of the "deal" around Memorial day. Almost 4 weeks later - no fridge in the house. We are living out of an igloo ice-box. All thanks to Costco and there 3rd world grade delivery agent - Innovel. So many...
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3 comments
Anonymous
#1512484

costco is a terrible place to buy appliances, I agree with you.

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Review
#1283151 Review #1283151 is a subjective opinion of poster.
Service
Innovel Solutions Home Delivery Service
Reason of review
Problem with delivery
Loss
$5000
Preferred solution
Let the company propose a solution
2.8
Details
Costco review - 4mo old TV non-return concierge service
Costco review - 4mo old TV non-return concierge service
I bought a 40" Samsung TV on 2/4/18 just in time for a Superbowl party. I wasn't one of those customers that was going to use it and return it, I actually researched for the best TV and was going to augment our current 10yo Panasonic TV. This TV would be used it for...
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2 comments
Anonymous
#1626560

Huh... i had an 18 month old tv that my kid shorted out with a wet sponge trying to "help mommy clean" that we had purchased from Costco...

ni bix, no receipt. Their cinsierge repairman came out to the house, determined the lcd had shorted out... brought a replacement a week later and it cost me nothing. Seems to me if your kids confessed to a pingping ball hitting it, rather than determining they hadn't actually done it, I would assume your kids did in fact break it.

Thats what kids do-- they break things...

mine will lie like little rugs to get out of trouble and will eventually cinfess-- BUT they would NEVER confess to something they didn't do to shut me up... It sounds like your issue isnt their service-- it is the timing if things.

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Review
#1278372 Review #1278372 is a subjective opinion of poster.
Product
Samsung Electronics Mu6290 Tv
Reason of review
Poor customer service
Loss
$376
Preferred solution
Exchange for another TV. Or refund.

Contact Costco Customer Service

Website:
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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Latest Question

Costco Questions

Costco bad milk

Costco bad milk
I am also having the same issues with Costco milk; it turns to curd before the expiration due date
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Review
#1268941 Review #1268941 is a subjective opinion of poster.
Product
Milk
Reason of review
Bad quality