Most helpful reviews first
First, don't think that ordering furniture from Costco is like ordering any other merchandise. It's a completely different beast. You will be left at the mercy of the manufacturer and the shipping company and Costco WILL NOT HELP YOU. You may love a piece of furniture...Read more
Company wrote 0 public responses to the review from Jun 02, 2014.
I called and left a message for a consultation. After 2 weeks with no reply I had to call again. Set up a date with the salesman. He didn't show up after I had taken time off work. Called again. The manager said he would come out. He did, measured and said he'd get...Read more
Company wrote 0 private or public responses to the review from Aug 22, 2017.
I didn't like
- Windows and doors
NYC area - was just told that the Mocha Freeze is now $3 (~$1.50 originally). If they plan to kill it they should have just done that, not waste everybody's time. I can understand a 10% hike, OK, everything gets more expensive over time. But DOUBLE?! I can't understand...Read more
Company wrote 0 private or public responses to the review from Jan 26.
I bought a 50in LED flat screen from costco and it stopped working yesterday. I took it back to costco cuz its still within the 2yr guarantee. 1st- costco doesnt guarantee it - you have to call the costco concierge service (what a joke). They wont help you until you go...Read more
Company wrote 0 public responses to the review from Oct 07, 2013.
Stopping by three different Costco's in the greater Atlanta, GA area I've noticed the lines to leave the store after purchasing goods are intolerable. Costco is insulting the customers by expecting them to wait for a employee to "check" the receipt. Profiling all...Read more
Company wrote 0 public responses to the review from Jul 02.
On May 30, 2017, my old washing machine broke down. I purchased an LG Combo 2.3CuFt Washer and Dryer All-in-One and waited four weeks for its arrival and installation. When it finally arrived June 10th, the installers were not able to turn it on. Therefore they took it...Read more
Company wrote 0 private or public responses to the review from Nov 18, 2017.
I bought an HP laptop in Sept 2017. After doing a forced update, I began having problems. This was Oct 9, 2018, and I called the conceirge hotline for troubleshooting. I was on the phone for 29 mins and 37 secs. The diagnostic tests indicated a hard drive problem, I...Read more
Company wrote 0 private or public responses to the review from Oct 24.
Today, in a Costco chat, I wrote (in several sections due to Costco chat character limits: We want a refund for Costco-prescribed and Costco-built glasses in Costco-purchased frames, but the Optical Manager said they do NOT give refunds on glasses! Is this true? About...Read more
Company wrote 0 private or public responses to the review from Dec 29, 2017.
I didn't like
- Whimsical return policy
(Am writing this because of seeing other comment/issues using SNAP cards.) Many times I can't even get out to go shopping for myself. A friend of mine is close to Costco & said she would make a trip there for me. Just like other friends/family would go wherever they...Read more
Company wrote 0 private or public responses to the review from Oct 18.
I found past due cheese on September 9th 2018. The cheese due date was August 13th 2018. When I informed Costco employees, I was told it was not the due date but the manufacturing date. So I did show them that was not true by comparing 2 packages of the same cheese...Read more
Company wrote 0 private or public responses to the review from Sep 13.
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