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First, don't think that ordering furniture from Costco is like ordering any other merchandise. It's a completely different beast. You will be left at the mercy of the manufacturer and the shipping company and Costco WILL NOT HELP YOU. You may love a piece of furniture...
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Company wrote 0 public responses to the review from Jun 02, 2014.
Anonymous
margie

It's been a nightmare 2 and a half months waiting for furniture...never again

Anonymous
Anonymous

I so wish I would have seen this 8 weeks ago when I ordered furniture from Costco. There website stated 2-4 weeks delivery... Costco furniture customer services sent me an e...

#492753
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I called and left a message for a consultation. After 2 weeks with no reply I had to call again. Set up a date with the salesman. He didn't show up after I had taken time off work. Called again. The manager said he would come out. He did, measured and said he'd get...
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Company wrote 0 private or public responses to the review from Aug 22, 2017.
Anonymous
Mandy

Had the same experience booked an appt no one showed called Costco to complain and climate actually lied that they said they would come in 15 minutes but never showed or made ...

Anonymous
Anonymous

I had the almost same story. Hundreds of calls and no reply or useless reply. I wasted all my summer trying to dealing with them for replacing a window. I’m still waiting for ...

1.7
I didn't like
  • Windows and doors
#1090663
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NYC area - was just told that the Mocha Freeze is now $3 (~$1.50 originally). If they plan to kill it they should have just done that, not waste everybody's time. I can understand a 10% hike, OK, everything gets more expensive over time. But DOUBLE?! I can't understand...
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Company wrote 0 private or public responses to the review from Jan 26.
Anonymous
Shoo

Agree. Whomever is is charge of Costco’s changes is making mistakes. Pastor salad? No kielbasa?

Anonymous
Carol Smith

The new flavor is to, to, to sugary. I have tried to like it but it is like drinking a cup of chocolate sugar. Bring back the old recipe. I would even pay a little more to get...

3.1
#1177173
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I bought a 50in LED flat screen from costco and it stopped working yesterday. I took it back to costco cuz its still within the 2yr guarantee. 1st- costco doesnt guarantee it - you have to call the costco concierge service (what a joke). They wont help you until you go...
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Company wrote 0 public responses to the review from Oct 07, 2013.
Anonymous
Anonymous

Walmart will give you better customer service for sure!!! Their concierge service is just a device to make you go away. AMAZON NEXT TIME BYE BYE COSTCO!!!!!!

Anonymous
Anonymous

I have had similar issues with Costco's concierge service.

#451485
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Stopping by three different Costco's in the greater Atlanta, GA area I've noticed the lines to leave the store after purchasing goods are intolerable. Costco is insulting the customers by expecting them to wait for a employee to "check" the receipt. Profiling all...
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Company wrote 0 public responses to the review from Jul 02.
Anonymous
Anonymous

It's obvious that the OP, {{REDACTED}}, that has a poor sense of grammar. In the comment below OP wrote: "You need to think hard, compare and contrast then provided vaild poin...

Anonymous
Anonymous

Screw all of you Democrats, why don't you call the Democrats right now and ask them if you can {{redacted}}

#1293597
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My Costco Nightmare Experience.
My Costco Nightmare Experience.
My Costco Nightmare Experience.
On May 30, 2017, my old washing machine broke down. I purchased an LG Combo 2.3CuFt Washer and Dryer All-in-One and waited four weeks for its arrival and installation. When it finally arrived June 10th, the installers were not able to turn it on. Therefore they took it...
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Company wrote 0 private or public responses to the review from Nov 18, 2017.
Anonymous
Chris

Experiencing our own nightmare with Costco and an LG washer set. Lots of promises missed, and we keep trying to decide if we should bail on them. The problem is we have waited...

Anonymous
Ivana Mandrick

We are going through the same ordeal now. It was supposed to be delivered on 4/25, showed up two weeks later. Even though they were supposed to install it, they left it in the...

2.4
#1133468
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Costco - Concierge Service is an Absolute Joke
I bought an HP laptop in Sept 2017. After doing a forced update, I began having problems. This was Oct 9, 2018, and I called the conceirge hotline for troubleshooting. I was on the phone for 29 mins and 37 secs. The diagnostic tests indicated a hard drive problem, I...
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Company wrote 0 private or public responses to the review from Oct 24.
Anonymous
Anonymous

That complaint is far too long to read in its entirety, sorry. I think the moral of the story must be : Pay peanuts, get monkeys.

2.8
#1388162
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Resolved
Today, in a Costco chat, I wrote (in several sections due to Costco chat character limits: We want a refund for Costco-prescribed and Costco-built glasses in Costco-purchased frames, but the Optical Manager said they do NOT give refunds on glasses! Is this true? About...
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Company wrote 0 private or public responses to the review from Dec 29, 2017.
3.3
I didn't like
  • Whimsical return policy
#1158308
Reply to reviews
Resolved
(Am writing this because of seeing other comment/issues using SNAP cards.) Many times I can't even get out to go shopping for myself. A friend of mine is close to Costco & said she would make a trip there for me. Just like other friends/family would go wherever they...
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Company wrote 0 private or public responses to the review from Oct 18.
Anonymous
Anonymous

So you don’t have a membership and you expect someone else to use your card to pay??? There’s so many things wrong with this

Anonymous
Anonymous

Sounds like the VERY big issue is you.

#1385125
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Featured
Costco - Past due food - cheese
I found past due cheese on September 9th 2018. The cheese due date was August 13th 2018. When I informed Costco employees, I was told it was not the due date but the manufacturing date. So I did show them that was not true by comparing 2 packages of the same cheese...
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Company wrote 0 private or public responses to the review from Sep 13.
Anonymous
Kiki

You are foolish and stupid though. First off, its *** cheese. Literally fermented and curdled milk exposed to bacteria. Second of all the two cheeses are not the same, and the...

Anonymous
Anonymous

Do you spend your time looking for past due foodstuff just like I spend time on this website looking for foolish posts?

#1354946
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