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First, don't think that ordering furniture from Costco is like ordering any other merchandise. It's a completely different beast. You will be left at the mercy of the manufacturer and the shipping company and Costco WILL NOT HELP YOU. You may love a piece of furniture...
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11 comments
Anonymous
#1724702

You shouldda just went and picked up some of furniture that the Salvation Army didn't want. You probably could have asked them and they would have told you where you could get some free furniture. And the previous owners of the furniture would be grateful to you for taking it away for them.

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Review
#492753 Review #492753 is a subjective opinion of poster.
Loss
$1800
Tags
  • lifestyle solutions
1.7
Details
I called and left a message for a consultation. After 2 weeks with no reply I had to call again. Set up a date with the salesman. He didn't show up after I had taken time off work. Called again. The manager said he would come out. He did, measured and said he'd get...
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9 comments
Anonymous
#1725383

Terrible terrible terrible customer service. 1-800 does not work from my area (just outside Toronto) and when Costco calls them to tell them to call me they still have not almost 3 weeks later. My doors have never closed properly!

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Review
#1090663 Review #1090663 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Windows and doors
Reason of review
Order processing issue
Loss
$1100
Preferred solution
Full refund
Tags
  • Costco Windows And Doors
Featured
Costco - Rotten chicken leg quarters
Costco - Rotten chicken leg quarters
Costco - Rotten chicken leg quarters
Costco - Rotten chicken leg quarters
Costco - Rotten chicken leg quarters
Costco - Rotten chicken leg quarters
Costco - Rotten chicken leg quarters
Costco - Rotten chicken leg quarters
Costco - Rotten chicken leg quarters
Costco - Rotten chicken leg quarters
I just came back home from Costco (6135 Junction Blvd, Rego Park, NY 11374) with my family and when I opened the chicken casserole that I just bought to cook I felt a terrible smell . Also the meat looks old and rotten. I find this unacceptable especially because I was...
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16 comments
franbeard
#1434261

chicken thighs are gross.. no matter what.. worst part t of the chicken..

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Review
#1046850 Review #1046850 is a subjective opinion of poster.
Product
Chicken Thighs
Reason of review
Bad quality
Loss
$26
Preferred solution
Let the company propose a solution

Costco in Phoenix, Arizona - Don't like

Costco - Don't like
Costco - Don't like
Costco - Don't like
Costco - Don't like
My issue was not resolved the issue is that I signed into the website and it signed up into a different Google and Gmail account in my Gmail account is bloodmoney728@gmail.com the phone I have is someone else's old phone StarrySquirrelMonkey286. And I have all of the emails that I sent that I was trying to get to receive my reward
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Review
#1542403 Review #1542403 is a subjective opinion of poster.
Service
Costco Manager
1.0
Details
Costco - Customer Service is NOT King Here Unfortunately.
I would prefer to write a glowing review of Costco as I typically have a good experience here for a warehouse store, however today’s was an incredibly difficult day for me to leave the store calmly. I spent several hours shopping today, and had a cart that was...
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Review
#1708480 Review #1708480 is a subjective opinion of poster.
Service
Costco Manager
Pros
  • Tammy
  • Products
Cons
  • Customer service
  • Conflict & issue resolution
  • Emmet - store management
Reason of review
Poor customer service
Preferred solution
For someone in management to offer solutions to a problem they created, take ownership of that, and provide solutions in a way that conveys a genuine desire to set things right with the customer.
Tags
  • Store Management
  • Poor Business Ethics
  • Store manager
  • Customer Treated Really Bad
  • Dismissive Attitude
  • Dismissive Behavior
  • Poor Resolution Practices
2.4
Details
My Costco Nightmare Experience.
My Costco Nightmare Experience.
My Costco Nightmare Experience.
On May 30, 2017, my old washing machine broke down. I purchased an LG Combo 2.3CuFt Washer and Dryer All-in-One and waited four weeks for its arrival and installation. When it finally arrived June 10th, the installers were not able to turn it on. Therefore they took it...
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3 comments
Anonymous
#1577730

Experiencing our own nightmare with Costco and an LG washer set. Lots of promises missed, and we keep trying to decide if we should bail on them.

The problem is we have waited so long now, and they keep promising to resolve our issues soon. Seems like all lies, with no end in sight.

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Review
#1133468 Review #1133468 is a subjective opinion of poster.
Service
Costco Washer And Dryer Combination Installation
Reason of review
Bad quality
3.9
Details
During shopping at our local Costco, I was in the check out line and witnessed a lady use some pretty disturbing language toward the cashier! The cashier asked the lady to repeat her choice of words directed at him a couple times, but refused ( CAUSE SHE SHOULD BE...
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Review
#1705324 Review #1705324 is a subjective opinion of poster.
Service
Costco Manager
Pros
  • Quality is number 1
  • Wide variety of products
  • Great service in store
Reason of review
Questionable Conduct
Preferred solution
Let the company propose a solution
2.4
Details
Picked up a bottle of wine thinking it was $12.99. Got home and found that I had been charged $39.99. Took the bottle back and was refused refund. Talked with both supervisor and manager at the Brighton Michigan Costco who had apparently not taken the "customer...
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2 comments
Anonymous
#1776513

Was the wine opened?

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Review
#1705153 Review #1705153 is a subjective opinion of poster.
Service
Costco Manager
Pros
  • Products and prices
Cons
  • Lousy customer service
Reason of review
Poor customer service
Loss
$27
Preferred solution
Price reduction
Tags
  • warehouse

Costco - Don’t buy appliances. They do not stand by the products they sell

1.4
Details
Brand new Samsung washer does not work. Never been used. Need to have at least 3 repairs carried out before it will be replaced. Expensive product. Terrible customer service. Wait times to speak to anyone us around 1 hours save your money. Buy local if you can. At least you will have someone to talk to.
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Review
#1705732 Review #1705732 is a subjective opinion of poster.
Product
Samsung Electronics Washer And Dryer Combination
Pros
  • Normally a great value with excellent return policy
Cons
  • Not any more
Reason of review
Damaged or defective
Loss
$2500
Preferred solution
Full refund

Contact Costco Customer Service

Mailing Address:
Costco Wholesale Corporation
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

Costco Products and Services Reviews

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Costco - Find another store

1.8
Details
The costco store at Hayden in Scottsdale had Donald Trump Jr. today. The mission/vision statements of this organization say they want to be neutral free of politics. I called both the national headquarters and Scottsdale and was treated with little respect. They totally blew off the complaint.
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Review
#1705483 Review #1705483 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Horrible customer service
Reason of review
Poor customer service
Tags
  • Poor Cutomer Service In Costco