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Update by user Oct 22, 2018

Issues with this website, not Costco.

Original review posted by user Oct 18, 2018

(Am writing this because of seeing other comment/issues using SNAP cards.) Many times I can't even get out to go shopping for myself. A friend of mine is close to Costco & said she would make a trip there for me. Just like other...
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5 comments
Anonymous
#1585689

So you don’t have a membership and you expect someone else to use your card to pay??? There’s so many things wrong with this

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Review
#1385125 Review #1385125 is a subjective opinion of poster.
Terrible! Never ever buy furniture from Costco online that requires installation. I waited a month for a bedframe to arrive and cleared my day when they showed up (Saturday). When they came, the deliverymen noticed the boxes were already opened and the hardware pieces...
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Review
#1200020 Review #1200020 is a subjective opinion of poster.
Service
Costco Delivery Service
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Deliver product or service ordered
2.4
Details

Update by user Jan 26, 2018

Costco Customer Service in Cranberry PA allowed me to return the Samsung Television after hearing about the way I was treated by both the Costco Concierge and Pittsburgh's Finest HDTV repairman. Obviously, they have heard these complaints before.

Original review posted by user Jan 25, 2018

So my Samsung 40" HDTV...
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Resolved
Review
#1175938 Review #1175938 is a subjective opinion of poster.
Service
Costco Technical Support
Pros
  • Customer service at cranberry
Cons
  • Costco concierge nor the tv repairman they use
Reason of review
Poor customer service
Loss
$400
Preferred solution
Change the concierge service to a drop off service, do not use your current tv repair service, find someone that is reliable
3.3
Details

Update by user Jan 17, 2018

The in-house optician reviewed his previous Rx's and saw errors in the Adds, and more important gross errors in the astigmatism corrections; their machine must have been off. Costco did the glasses over again.

My eyes still could not adjust properly. Then, on one day I...

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Resolved
Review
#1158308 Review #1158308 is a subjective opinion of poster.
Product
Eyeglasses
Cons
  • Whimsical return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$760
Preferred solution
Full refund

Update by user Dec 15, 2017

Costco contacted the delivery company and they delivered the items within 2 days.

Update by user Dec 15, 2017

UPDATE: Costco apparently takes customer service seriously, because the day I wrote this review they contacted the shipper, who called and scheduled a delivery within 2 days. I cannot...

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Resolved
Review
#1146146 Review #1146146 is a subjective opinion of poster.
Service
Costco Delivery Service
Reason of review
Order processing issue
4.2
Details

Update by user Apr 15, 2017

Actually had to get a government agency involved. AmEx was really responsive once a complaint was filed.

Original review posted by user Apr 02, 2017

For years Costco has provided excellent customer service and products for myself and family. Its so surprising their lack of concern now. I never liked American...
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1 comment
Anonymous
#1316206

how is this costco's fault that you closed your credit line? the reason why they did was because amex wanted to charge more interest rates and went to citi because it was less interest with more rewards.

And costco doesnt change cards that often.

amex was with us since the 80's. this is more of an issue with amex not costco

Resolved
Review
#1028986 Review #1028986 is a subjective opinion of poster.
Product
Costco Credit Card
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
My name Hiep Phan. On 09/17/2016,I went to shop at Costco address:2201 Senter Rd,San Jose ,CA 95112 .I get line and make payment at OP# 154 Name ERIKA S.At that time,the lady who stand in front me purchase a lot of items and she paid by cash.After the cashier finished...
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5 comments
Machele
#1214181

You should have immediately called for the store manager---loudly if need be. The bagger could have gotten him. Complaining to us does no good.

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Review
#920574 Review #920574 is a subjective opinion of poster.
Service
Costco Cashier
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I rented a car using Costco's travel service. Part of the promotion was a $20 gift card. I was to be mailed the card six weeks after returning the rental car. The $20 gift card never arrived. This was about ten weeks after returning the car. I called Costco. They...
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Resolved
Review
#782607 Review #782607 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$20
Preferred solution
Deliver product or service ordered
1.5
Details
I posted a Negative listing over 6 months ago. COSTCO had a manager call me who tried to fix the problem. They came to within an 1/8 of a point of the original. They don't get it! They acted like they were doing me a favor. Bottom line is I had to go through this...
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Review
#764990 Review #764990 is a subjective opinion of poster.
Service
Costco Manager

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Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
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