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Terrible! Never ever buy furniture from Costco online that requires installation. I waited a month for a bedframe to arrive and cleared my day when they showed up (Saturday). When they came, the deliverymen noticed the boxes were already opened and the hardware pieces...
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#1200020
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So my Samsung 40" HDTV would not turn on, at the ripe age of 1year 2 months. Called Costco Concierge, was assigned a case number, and someone would be in touch. One week later, after no one "got in touch", I called and they informed me that parts need to be ordered....
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2.4
I liked
  • Customer service at cranberry
I didn't like
  • Costco concierge nor the tv repairman they use
#1175938
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Today, in a Costco chat, I wrote (in several sections due to Costco chat character limits: We want a refund for Costco-prescribed and Costco-built glasses in Costco-purchased frames, but the Optical Manager said they do NOT give refunds on glasses! Is this true? About...
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3.3
I didn't like
  • Whimsical return policy
#1158308
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In a Costco chat, I wrote (in several sections due to Costco chat character limits: We want a refund for Costco-prescribed and Costco-built glasses in Costoo-purchased frames, but the Optical Manager said they do NOT give refunds on glasses! Is this true? About two...
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#1158248
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Costco uses Lodeso to deliver to the Louisville area. A joke. They will let your furniture sit in their warehouse for weeks and they never call. You have to contact their customer service through a different logistics company. They aren’t truthful about when they...
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#1146146
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For years Costco has provided excellent customer service and products for myself and family. Its so surprising their lack of concern now. I never liked American Express, but after Costco representatives talked me into getting them I opened three accounts with AMEX...
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Anonymous
Anonymous

how is this costco's fault that you closed your credit line? the reason why they did was because amex wanted to charge more interest rates and went to citi because it was less...

4.2
#1028986
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My name Hiep Phan. On 09/17/2016,I went to shop at Costco address:2201 Senter Rd,San Jose ,CA 95112 .I get line and make payment at OP# 154 Name ERIKA S.At that time,the lady who stand in front me purchase a lot of items and she paid by cash.After the cashier finished...
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h.kitchener
h.kitchener

You should have immediately called for the store manager---loudly if need be. The bagger could have gotten him. Complaining to us does no good.

#920574
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Resolved

I rented a car using Costco's travel service. Part of the promotion was a $20 gift card. I was to be mailed the card six weeks after returning the rental car. The $20 gift card never arrived. This was about ten weeks after returning the car. I called Costco. They...
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1.0
#782607
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Resolved

I posted a Negative listing over 6 months ago. COSTCO had a manager call me who tried to fix the problem. They came to within an 1/8 of a point of the original. They don't get it! They acted like they were doing me a favor. Bottom line is I had to go through this...
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1.5
#764990
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