Costco
Reviews and Complaints

Customer service over the phone was simple, but the administration department chose to hang up on me. I hope it was being recorded; if not, this is why they have been able to hang up on customers and get away with it. The location is in San Jose, CA, Automation Way, right next to the post office.

I wanted to return 2 bathroom fans in the original boxes, never installed/used. However, they were at least 3 years old.

They wouldn't let me do the return even though I explained they were the wrong size. I explained that both my parents died and I was busy caring for them, so I only recently had an opportunity to have someone come out to do the installation, but they still refused.

Customer service over the phone was simple, but the administration department chose to hang up on me. I sure hope it was being recorded; if not, this is why they have been able to hang up on the customers and get away with such simple customer questions and concerns.

Costco has trained the administration better than this.

I'm so disappointed. ?

Costco-OOFOS took my money and never sent my item. They promised it was on the way just to keep me dangling for two months then their fakeass customer service suddenly cut off all communication with me, NEVER sent my item or give me a refund. Costco-OOFOS are Scamming Crooks!

I feel their products are quality and well made. I have never returned anything larger than clothing or gloves etc.

My large purchases were the kitchen appliance package and leather office chair, I was satisfied with both. Any of the other returns have been super easy put right back on my card don't need to worry about losing a receipt. If consumers have an issue my feeling would be it is because they are abusing it.

I watched somebody bring in a busted up couch which looked like kids have been jumping on it for 9 months. Shame on them.

This is the second microwave that I received as damage. The replacement come in damaged on the side.

They sent a UPS label to return. I have yet yo see a tracking number for the replacement.

THANK YOU, COSTCO FOR STANDING UP TO SUPPORT OUR COUNTRY AND OUR DEMOCRACY

I HOPE YOU STAND STRONG

THANK YOU

Pues no me han mandado ningún mensaje de mi pedido, no sé cuándo llegará no tengo más que esa información

People i know buying clothes they wearing to parties than returning to Costco , eating chips and drinking milk than go to Costco lines retuning all .

I was at the courtesy desk when I dropped my reusable Costco bag while searching for a card, when I got home I called the store asking if they found it, come in and look was the reply, I came in the next morning and the representative said they did not have it, without even looking, I was trying to explain myself but with my speech impediment I am often judged and that is not fair, I am very disappointed

I was calling about a scam on the Internet that uses the Costco label and, of course, it was a fraud, and the representative was able to tell me the difference between fraud and the original Costco website. I appreciated her fast, courteous, and educated information.

It took her less than 30 seconds to assure me it was definitely a scam. I appreciate you.

Delivery was terrible. Costco hired 3rd party, NPT to deliver.

NPR sent one guy to deliver when clearly 2 were needed to lift a sofa, so my husband and I had to help carry it into the house.

Plus the delivery guy from NPT was afraid to drive into our driveway, so my husband had to meet him on the road with our skidsteer to get the sofa to our house. On top of all that the sofa was packaged so poorly it was damaged during shipment.

Doblando, yo llegaré a la Real Academia de Bellas Artes. Mi paquete químico está en el gobierno regional.

Yo domicilio, ¿cuánto tarda en llegar? No puedo rastrear mi paquete.

Incógnita: que la página no me deja entrar. Gracias.