15915 Pines Blvd, Pembroke Pines, FL 33027, USA
Not resolved

On, Saturday 11 March, COSTCO denied, and specifically the COSTCO Manager (MR Hulises) at 15915 Pembroke Pines FL 33027 , denied my husband,( a disabled military veteran) access to the COSTCO Building and Business located at 15915 Pembroke Pines FL33027. This COSTCO business manager failed to properly accommodate and serve him as a customer based on his PTSD disability which requires Service Dog companionship.

This COSTCO Manager rudely denied him access, and questioned his disability in front of customers. He humiliated him by asking questions about his disability and commented that he didn’t look disabled. This manager even inhumanely suggested we lock our service dog in the car outside the COSTCO Center in +85 degree Fahrenheit heat. I am insisting that the superior management to this COSTCO Manager take appropriately action in correcting this inappropriate discriminating behavior.

I also suggest that as a minimum, an element of the corrective process should be a formal and perhaps public apology. I am a long time member of Costco am seriously thinking about terminating my membership.

Product or Service Mentioned: Costco Manager.

Reason of review: Poor customer service.

Preferred solution: disipline and a public apology.

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It's not a nice store. Worst customer service in the world!


What part of NO ANIMALS do YOU have a problem with?? Its a BUSINESS and THEY are well within THEIR RIGHTS to NOT allow a animal in the store.

I dont care and THEY dont care that your husband has PTSD. THEY DO care about the HEALTH and WELLBEING of EVERY customer in the store. So NO ANIMALS are allowed. YOU just want SPECIAL TREATMENT!!

PLEASE cancel your membership, it would be one less individual who thinks THEY are a snowflake. In a wheelchair, being BLIND these are legitimate reasons to NEED a service animal, NOT because your husband is jumpy at loud noises. PTSD is a MENTAL issue and NOT a good enough excuse to FORCE them into letting your hubby take qa animal into a situation they REALLY shouldnt be in.

There is PREPAIRED FOOD being served. OTHER customers DO NOT want YOUR DOGS hair in THEIR FOOD!!!


"Service dog" is so poorly defined as to cause too much confusion and confrontation. Needs to be fixed.

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