Driving back from an appointment with my quadriplegic son in our wheelchair van we decided to stop at the nearest Costco which turned out to be at 43621 Pacific Commons Blvd in Fremont CA. Since my wife didn't have her Costco Amex I gave her mine so she could go into the store for a few items while I tended to some problems with the wheelchair tie-downs in the van.
She called from the store saying they would not allow her to charge on my card without me present. Obviously I could not leave our son to go into the store so I asked to speak to the person she was talking to. he said "I don't talk on the phone". Needless to say my wife left the store without her purchases.
I fully understand the need for loss control and for all the cashier and supervisor knew she could be trying to charge on a stolen card. My complaint is the incredibly rude behavior of the two people she dealt with. Its easy to politely decline the purchase. Some one needs some training or needs to seek a different career.
These people are the face of Costco.
Who would want to see these individuals? We'll never go back there and I am seriously considering going to the competition rather than shop Costco in the future.
Monetary Loss: $200.
Preferred solution: Get some customer service training for the store manager on down. The tone is set at the top so I'd start by getting the store manager a little training..